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general clerk ii resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Highly organized General Clerk with a proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Personable professional with a proven history of improving the effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and adaptive writing. Highly organized General Clerk with a proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations, and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities. Highly efficient Administrative Research Assistant well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Industrious Administrative and Research Assistant familiar with office clerical needs and focused on optimizing system performance to remain agile to dynamic needs. Friendly, respectful, and team-oriented with extensive clerical and records management experience. Clear communicator successful at multitasking with strong prioritization and planning abilities. Organized Office Worker with top-notch administrative skills and solid background in Organizational skills. Surpasses business targets while satisfying diverse customer demands. Independently handles routing correspondence and coordinating travel arrangements to keep business operations smooth.

Skills
  • Data Entry
  • Record Sorting and Filing
  • Microsoft Office
  • Flexible and Adaptable
  • Calendar Management
  • Data Entry and 10-Key
  • Prioritization and Time Management
  • Records Management Software
  • Outgoing Mail Preparation
  • Reliable and Punctual
  • Inventory Assessment
  • Basic Bookkeeping
  • Document Typing and Formatting
  • Editing and Proofreading
  • Data Gathering
  • Meeting Transcript
  • Business Documentation
Work History
General Clerk II, 04/2019 to Current
Asrc Federal Holding CompanyFt Detrick, MD,
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Assisted staff with office supplies requests, verified receipts with orders, and reconciled charges to facilitate supply inventory.
  • Examined documents and materials, recorded changes in data, and determined proper indexing or processing tasks to support office filing procedures.
  • Processed incoming correspondence, assembled and distributed notices, letters, and other materials, and created and maintained files to promote an efficient flow of communication.
  • Typed letters, e-mails, memorandums, and other documents and submitted work to originating staff members for review, changes, and approval.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Created over 30 reports and developed improvements and enhancements to automate records and file systems.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Drafted over 100 professional memos, letters, and marketing copy to support business objectives and growth.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Supported staff on special assignments and ad hoc projects.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept office supplies well organized and sufficiently stocked, for over 45 military personnel, placing orders promptly to replenish materials before depleted.
Security Officer, 08/2018 to 04/2019
Hackensack University Medical CenterWest Long Branch, NJ,
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Oversaw entry and exit of up to 300 plus employees and visitors daily.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed an incident report to successfully manage complaints
  • Secured all doors in all offices and the main building
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Detailed security-related incidents into reports for dissemination to upper management
Assistant Store Manager, 10/2017 to 07/2018
Byrne Dairy StoresCentral Square, NY,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas every 2-4 hours to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Automated Logistical Specialist (92A), 04/1999 to 10/2017
U S ARMYCity, STATE,
  • Supervised personnel in supply, services, materials management and logistical operations.
  • Handled over 45 customers daily and supported civilians and contractors to foster relationships with diverse groups.
  • Integrated and managed SAP and Automated Supply software to reduce process delays.
  • Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
  • Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements on Bi-monthly basis.
  • Managed daily activities of inventory operations in alignment with regulatory agencies and related policies with 32 lines at $300,000.
  • Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
  • Created and maintained records, which included stock lists, inventory, and material counts.
  • Established operations procedures and complied with military policies.
  • Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
  • Set up and controlled mission-critical workstations and servers, terminals, radio-frequency identification technologies and medical communications for 11 systems.
  • Boosted customer satisfaction ratings by 93% by providing effective solutions.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Organized material distribution and transportation logistics in accordance with executive direction.
  • Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
  • Created and maintained records, which included stock lists, inventory and material counts.
  • Set up and controlled mission-critical workstations and servers, terminals, radio-frequency identification technologies and medical communications for Material Management systems.
  • Set up and controlled mission-critical workstations and servers, terminals, radio-frequency identification technologies and medical communications for Material Management systems.
  • Handled over 45 customers daily and supported civilians and contractors to foster relationships with diverse groups.
  • Managed daily activities of inventory operations in alignment with regulatory agencies and related policies with 31-37 lines at $331,000
  • Oversaw and motivated team of 25 employees in warehouse to increase efficiency by 93%.
  • Reduced waste by 90% with staff supervision and using first-in first-out method.
  • Conducted inventory audits with 97% accuracy following company procedures.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 120 packages per day.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Diminished accidents 90% by identifying root causes for corrective action.
  • Managed over $331,000 in inventory and 25 employees in 1039 square foot warehouse.
Education
Associate of Science: Criminal Justice, Expected in 01/2024 to University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • General Clerk II
  • Security Officer
  • Assistant Store Manager
  • Automated Logistical Specialist (92A)

Degrees

  • Associate of Science

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