Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Polite and professional General Clerk successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Successful General Clerk with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Personable Customer Service professional offering over 20 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • General math skills
  • General ledger accounting
  • General office functions
  • General accounting
Work History
General Clerk Ii, 07/2018 - Current
Amentum Seattle, WA,
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Resolved customer complaints and addressed emergency requests and needs.
Resident Service Specialist , 11/2010 - 11/2017
Udr, Inc. Washington, DC,

2+ years experiences in a high touch customer service role required.

Previous property management experience.

Demonstrated ability to resolve customer concerns by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.

Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism.

Prior experience working in an environment that demonstrates an ability to adapt to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and via phone.

Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Valid driver’s license.

Previous expierence in collections by making calls, creating collection letters and lowering the amount of collections in progress.

Store Manager , 11/1995 - 07/2010
Save-A-Lot Humboldt, TN,
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Greeted customers and helped with product questions, selections, and purchases
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Returned change and currency and processed debit and credit card payments
  • Recruited, managed and motivated 10-20-member retail team to give every guest positive and memorable experiences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Recruited, hired and trained over 200 new team members in 15 years.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Led and developed management team of 5.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
  • Educated customers on promotions to enhance sales.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
High School Diploma: , Expected in 06/1984
Eisenhower High School - Lawton, OK
No Degree: Business Management , Expected in
Cameron University - Lawton, Ok ,

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School Attended

  • Eisenhower High School
  • Cameron University

Job Titles Held:

  • General Clerk Ii
  • Resident Service Specialist
  • Store Manager


  • High School Diploma
  • No Degree

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