General Clerk Ii resume example

2+ years experiences in a high touch customer service role required.

Previous property management experience.

Demonstrated ability to resolve customer concerns by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.

Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism.

Prior experience working in an environment that demonstrates an ability to adapt to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and via phone.

Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Valid driver’s license.

Previous expierence in collections by making calls, creating collection letters and lowering the amount of collections in progress.

• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolution
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
• Assisted customers with locating and choosing merchandise in any store department.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Researched issues to obtain appropriate answers to customer inquiries.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Submitted reports to senior management to aid in business decision-making and planning.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Greeted customers and helped with product questions, selections, and purchases
• Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Returned change and currency and processed debit and credit card payments
• Recruited, managed and motivated 10-20-member retail team to give every guest positive and memorable experiences.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Opened and closed store independently when needed and prepared nightly bank drop for manager.
• Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
• Recruited, hired and trained over 200 new team members in 15 years.
• Assisted customers by answering questions and fulfilling requests.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Led and developed management team of 5.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
• Educated customers on promotions to enhance sales.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Answered questions about store policies and concerns to support positive customer experiences.
• Trained team members in successful strategies to meet operational and sales targets.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.