Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Licensed Master Social Worker with over 6 years of experience helping people cope and solve problems of everyday life. Polished in interfacing with community liaisons, strong client advocate that is skilled in monitoring conditions of clients to coordinate care.

Education / Certifications
: License Masters of Social Work, Expected in 02/2021
The Alabama State Board Of Social Work Examiners - ,
Master of Science: Social Work, Expected in 2020
Troy University - Phenix City, AL

Presently enrolled

Bachelor of Science: Psychology, Expected in 05/2011
Troy University - Phenix City, AL
High School Diploma: , Expected in 2006
Smiths Station High School - Smiths Station, AL
  • Relationship building
  • Mission-oriented
  • Self-starter
  • Team player
  • Marketing
  • Intake
  • Grief counseling
  • Culturally sensitive
  • Mental health support
  • Learning disability awareness
  • Intervention planning
  • Trained in indicators of child abuse
  • Quality of life guidelines
  • Admitting processes
  • Client assessment and analysis
  • Advocacy
  • Treatment planning
  • Detailed documentation
  • Administrative support
  • Microsoft Office proficient
  • Case management
  • Referrals and networking
  • Knowledge of medical and psychiatric terminology
  • Psychosocial assessments
  • Multidisciplinary team collaboration
Work History
Licensed Master Social Worker, 04/2021 - Current
Amentum Fort Rucker, AL,
  • Explained medical care options to help families make informed healthcare decisions.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Encouraged socialization and engagement through therapy, music therapy and social activities.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Completed psychosocial evaluations and needs assessments.
  • Organized clinical documentation, treatment plans, and referrals.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Developed team communications and information for meetings.
General Clerk II, 10/2019 - Current
Pressley Ridge Towson, MD,
  • Interacted with soldiers professionally by phone, email or in-person.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Recognized equipment, uniform, and paperwork issues prior to escalation and applied proactive recovery for effective resolution.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to ISM database.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved palates to meet shipment timetables and minimize errors.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
Social Work Intern, 06/2020 - 07/2020
Augustana Care Corporation Minnetonka, MN,
  • Completed home wellness checks supervision to verify client well-being in healthy and stable environment.
  • Explained medical care options to help families make informed healthcare decisions.
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Offered community resource guidance to clients to meet family needs for assistance.
  • Attended group meetings to provide information on agency services, requirements and procedures.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Social Worker Intern, 06/2019 - 08/2019
Affinis Hospice Tifton, GA,
  • 30 hours per week
  • Delivered comprehensive therapeutic services to veterans
  • Collaborated with court, law enforcement and community providers
  • Helped veterans understand his or her illness and the contributing personal, social and economic factors
  • Met with 4 patients each day for regular therapeutic interviews
  • Maintained regular contact with clients, including visiting clients' homes
  • Counseled veterans regarding mental health, family, and rehabilitation issues
  • Provided social work services to veteran groups, including psycho-social assessments, individual and family therapy, case management
  • Obtained and supplied information to BRANCHES to provide best possible guidance to clients
  • Developed team communications and information for staff meetings
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Managed quality assurance program that included client surveys
  • Interviewed, observed, and surveyed patients in order to gain necessary information for psychological diagnosis
  • Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment
  • Implemented evidence-based methodologies and interventions to foster psychological health
Volunteer Coordinator , 01/2013 - 07/2019
Company Name City, State,
  • 40 hours per week
  • Coordinated logistics of scheduling, supplying and transporting
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department
  • Tracked volunteer applications and conducted background checks to facilitate participation in Serenity Hospice Cares volunteering programs
  • Recruited, interviewed and hired volunteers to fill positions in administration, patient care, and bereavement
  • Championed volunteer achievements and drove performance through incentives
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies
  • Provided emotional support while with residents to develop long term plans and goals
  • Gathered data, analyzed it and compiled it into reports distributed to the appropriate personnel
  • Educated families and community members about hospice
  • Conducted competency-based, interactive interviews to identify client needs
  • Recruited community members for projects and activities
  • Publicized community services to maintain positive public relations with community members
  • Worked with senior case managers to coordinate team development activities
  • Supervised over 20 Serenity Hospice Volunteer Program Volunteers
  • Maintained the organization's social media accounts and websites, adding new, educational, and exciting content on a consistent basis
  • Created fundraising strategies
  • Addressed and resolved patient and caregiver complaints in a tactful and timely manner
  • Offered constructive feedback and contributed ideas at weekly staff meetings
  • Connected families with resources
  • Responded to patient concerns and questions with compassionate and knowledgeable service
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
  • Coordinated with nursing staff to process and direct patients to the appropriate departments
  • Processed monthly reports for volunteer department performance
  • Planned and hosted on- and off-campus community service activities
  • Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines
  • Coordinated the development and oversight of patient support groups
  • Developed strong connections with patients, family members and peers through effective listening and interpersonal skills
  • Cultivated relationships with referral agencies
  • Set patient care as the top priority and serve as a strong patient advocate
  • Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes
  • Developed and implemented marketing campaigns targeting donors
  • Attended events to develop professional network of potential donors
  • Researched grant opportunities which corresponded with organizational mission and objectives, coordinating preparation and submission of applications
  • Planned and implemented fundraising events

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Resume Overview

School Attended

  • The Alabama State Board Of Social Work Examiners
  • Troy University
  • Troy University
  • Smiths Station High School

Job Titles Held:

  • Licensed Master Social Worker
  • General Clerk II
  • Social Work Intern
  • Social Worker Intern
  • Volunteer Coordinator


  • Master of Science
  • Bachelor of Science
  • High School Diploma

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