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General Clerk Resume Example

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GENERAL CLERK
Professional Summary

Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to select curriculum and course plans to achieve demanding training objectives. Highly effective at leading courses on diverse topics and educating people at different skill levels. Excited to offer talent in delivering multi-modal training for improving knowledge and performance to the Department of Labor.

Skills
  • Online training experience
  • Employee coaching
  • Classroom expertise
  • Training program development
  • Public speaking
  • Schedule management
  • Performance management
  • Process evaluation and enhancement
  • Excellent work ethic
  • Microsoft Office proficiency
Work History
General Clerk, 01/2020 to 09/2020
Company Name – City, State
  • Gathered data about course success and participant experiences to help with future course planning and investments for 200 plus military personnel.
  • Inputted and verified proper tracking in electronic and physical databases of all students' and instructors' qualifications, certificates, attendance, scores, and overall performance.
  • Produced and reviewed high-quality documents, spreadsheets and presentations, briefing material, reports, and training material, for internal and customer-facing needs, using MS Office suite.
  • Maintained, assessed, and corrected classified online programs and digital media products for student pilots on military installation.
Training Specialist, 07/2014 to 07/2018
Company Name – City, State
  • Coached and trained 800+ personnel in compliance with government regulations on proper standard operating procedures.
  • Conducted orientation and refresher programs for new and current employees, explaining job qualifications requirements, policies, and procedures.
  • Experience delivering presentations and facilitating workshops for 800+ employees with various backgrounds, using Microsoft PowerPoint, instructional videos, and other teaching tools.
  • Evaluated effectiveness of digital media training products and programs using surveys and interviews from trainees after lesson completion for feedback.
  • Conducted research and resolved normal training issues and made recommendations for improvements to upper management to enhance effectiveness of training.
  • Led and instructed comprehensive safety training for 212 staff members which resulted in company passing annual inspections with highest regional score of 97%.
  • Performed career goal evaluations for employees semiannually to monitor employee progression, completed and submitted employee performance appraisals and evaluations yearly for 2 work centers.
  • Developed tracking and teaching schedules used while independently instructing training classes which qualified 800 employees by traveling to client's locations.
  • Utilized training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference materials on a regular basis to keep employees in an operational readiness status.
  • Well-versed in managing and resolving conflicts that may arise in work settings, whether personal or work related.
Sales Associate, 09/2012 to 04/2014
Company Name – City, State
  • Educated 4 new staff on organizational policies and procedures to promote timely and effective integration.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Assisted customers by listening and developing solutions and recommendations to problems, to ensure customers received optimal and excellent service.
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
Education
MBA: Human Resources Training, Expected in 08/2021
Golden Gate University - City, State
Bachelor of Arts: Business Management, 08/2019
Golden Gate University - City
Associate of Science: Business Administration, 08/2018
West Hills College - Lemoore - City, State
Additional Information
  • Personal Information Confidentiality
  • Professional Awards: Navy Achievement Medal - 3 Awards, Sailor of the Year - 2015 & 2017
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Resume Overview

School Attended

  • Golden Gate University
  • West Hills College - Lemoore

Job Titles Held:

  • General Clerk
  • Training Specialist
  • Sales Associate

Degrees

  • MBA : Human Resources Training , Expected in 08/2021
    Bachelor of Arts : Business Management , 08/2019
    Associate of Science : Business Administration , 08/2018

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