Motivated Training Coordinator adept at developing, implementing, and conducting diverse training courses for military and civilian clients. Collaborative and insightful professional, familiar with a range of training needs and highly effective at delivering instruction on diverse topics and educating people at different skill levels. Accustomed to collaborating with managers to select curriculum and course plans to achieve demanding training objectives. Excited to offer talent in delivering multi-modal training for improving knowledge and performance at Flightstar Aircraft Services
Skills
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Employee coaching
Employee engagement
Training needs assessment
Training solutions development
Schedule management
Performance management
Microsoft Office proficiency
Project implementation
On-boarding & Orientation
Strong Interpersonal skills
Detail and service oriented
Excellent Customer service
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Education
Golden Gate UniversitySan Francisco, CAExpected in 08/2021 – –MBA:Human Resources Training - GPA:
Golden Gate UniversitySan Francisco, CA, Expected in 08/2019 – –Bachelor of Arts:Business Management - GPA:
West Hills College - LemooreLemoore, CAExpected in 08/2018 – –Associate of Science:Business Administration - GPA:
Provided excellent customer service to government/military employees by assisting and maintaining classified computer based training for student pilots on military installation.
Documented all training events in electronic and physical training databases of all students' and instructors' qualifications, certificates, attendance, and scores by use of data entry or electronic automation.
Produced and reviewed high-quality documents, spreadsheets and presentations, briefing material, reports, and training material, for internal and customer-facing needs, using MS Office suite.
Produced and published detailed training reports for 400 plus enlisted personnel to assess course needs and provide customized training plans.
Display Pack - Human Resources Assistant Cedar Springs, MI, 02/2019 - 03/2019
Assisted in onboarding process to include employment verification requests, I-9 completion, background checks, and training class scheduling, for new employees.
Scanned, filed and recorded physical and electronic copies of all documentation regarding training, payroll, and benefits for all employees.
Gathered training qualifications and roster information and forwarded to employees and managers upon request.
Plexus Corp. - Training Specialist Buffalo Grove, IL, 07/2014 - 07/2018
Performed internal audits of various training processes for 800+ personnel to ensure compliance with federal/government regulations and Naval policies for best operating procedures.
Conducted orientation and refresher programs for new and current employees, explaining job qualifications requirements, policies, and procedures for current and new employees
Experience delivering presentations and facilitating workshops for 800+ employees with various backgrounds, using Microsoft PowerPoint, instructional videos, and other teaching tools.
Participated in training audits for tool control, hazardous material safety, and aircraft confined spaces, conducted by customers, providing appropriate information and documentation to managers and employees for achieving positive audit results.
Efficiently researched customer requirements, technical and procedural information, and technical reading of Naval Aviation Maintenance Program to make corrective action recommendations for audit findings.
Led and instructed comprehensive safety training for 212 staff members which resulted in company passing annual inspections with highest regional score of 97%.
Performed career goal evaluations for employees semiannually to monitor employee progression, completed and submitted employee performance appraisals and evaluations yearly for 2 work centers.
Developed training trackers and coordinated training schedules used while independently instructing training classes which qualified 600 employees by traveling to client's locations.
Utilized training handbooks, demonstration models, multimedia visual aids, and reference materials to train students then administered and scored skills proficiency exams to keep employees in operational readiness status.
Organized with supervisors and attendees to coordinate training session attendance and examination for employees with wide variations in schedules.
Columbia Sportswear Company - Sales Associate Gettysburg, PA, 09/2012 - 04/2014
Educated 4 new staff on organizational policies and procedures to promote timely and effective integration.
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
Assisted customers by listening and developing solutions and recommendations to problems, to ensure customers received optimal and excellent service.
Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
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