Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties. I am a self-motivated professional eager to apply education and abilities to enhance operations. I am eager to learn new skills and advance knowledge with hands-on experience. I have a strong work ethic and excellent organizational skills. I am hardworking, reliable, highly organized, proactive and punctual with team oriented mentality.
Skills
Customer satisfaction
Processing mail
Mail sorting
Administrative tasks
Handling payments
Verbal and writing communication
Peer relationships
Skilled in Microsoft Word, Outlook, Excel and Teams
Team collaboration
Customer service
Professional and mature
Document editing
Scheduling and calendar management
Scanning and copying
Personnel records maintenance
Administrative skills
Understanding of HR policies
Labor agreements
Word processing
Time management
Policies implementation
Organization
Relationship development
MS Office
Team building
First Aid/CPR
Administrative support
Communications
Planning and coordination
Problem resolution
Experience
General Clerk, 04/2019 to 07/2019 National Grid – Northborough, MA,
Reviewed veterans records to check completeness and verify integrity.
Reviewed and efficiently processed 9000 + files each day in busy environment.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Observed all deadlines, enabling timely completion of tasks.
Organized computer-based information to minimize errors.
Cashier, 07/2009 to 02/2012 Hy-Vee – Marshalltown, IA,
Helped customers find specific products, answered questions and offered advice.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues with cash registers, card scanners and printers.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Learned roles of other departments to provide coverage and keep store operational.
Received payments for food orders and issued receipts.
Crew Trainer, 02/2001 to 09/2005 Aegion Corp – TX, State,
Instructed new team members on correct procedures for all areas of operations.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Collaborated with trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Lent hands-on training services to maximize employee efficiency.
Stayed up to date on requirements of all team positions to optimize training.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Assembly Line Worker, 06/1999 to 01/2001 Canteen Services – Rochester, IN,
Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
Positioned and aligned components to complete accurate assembly work.
Inspected and tested final products to verify conformance to established tolerances.
Set and verified parts clearances to prevent jams or wasted materials.
Smoothed surfaces to enhance alignment of parts and finishes.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Boxed, labeled and moved items to keep production lines moving swiftly.
Utilized basic mathematical abilities to calculate materials, hourly rates and other relevant details.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Properly stored hazardous materials to avoid injuries or contamination.
Maintained work areas organized and neat, which enabled swift cleanup following each shift.
Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.
Inspected finished parts and components for quality assurance and to uncover any final issues.
Built and packaged products to complete daily work orders.
Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
Education and Training
Associate of Arts: Applied Arts, Expected in 01/2017 Somerset Community College - Somerset, KY GPA:
Bachelor of Science: Human Resources Management, Expected in Liberty University - Lynchburg, VA GPA:
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