Looking for a position where my 28 years of office and customer service experiences in the transportation industry can be utilized to help the success of the company.
Skills
Customer satisfaction
Spreadsheet development
Schedule and calendar management
Billing and invoicing
Driver communications
Verbal and writing communication
Database management
Processing mail
Administrative tasks
Mail sorting
Peer relationships
Scheduling and calendar management
Scanning and copying
Billing and coding
Database entry
Team collaboration
Document editing
Education and Training
San Antonio CollegeSan Antonio, TXExpected in – –: - GPA:
Experience
National Grid - GENERAL CLERK Buffalo, NY, 07/2020 - Current
Handled customer service calls tracing inbound and outbound shipments
Scheduled delivery appointments
Worked various spreadsheet reports and other office duties assigned.
Copied, scanned and filed documents to maintain office records.
Assisted customers by answering questions and providing information about their shipments.
Responded to requests by preparing and sending files and documents.
Generated regular reports.
Documented and routed business correspondence to manage office paperwork.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Observed deadlines, enabling timely completion of tasks.
Supported office clerical functions using word processing and other software, email and office machines.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Answered multi-line telephone system and routed calls to appropriate personnel.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Contacted customers about changes or updates in accounts and communicated potential problems.
Atlantic Health System - ACCOUNT MANAGER Millburn, NJ, 05/2018 - 07/2020
Developed and maintained customer relationships and partnerships to meet or exceed revenue and profit goals
Position eliminated due to COVID pandemic.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Updated account plans based on changing markets, customer conditions and competitor activity.
Improved profitability by developing pipeline using multiple sales penetration strategies.
Saved costs by negotiating product prices and equalizing freight rates.
Designed timelines for services and alerted customers of changes or updates frequently.
Grew company revenue and rebuilt customer loyalty.
Exceeded sales goals for accounts by upselling products to existing customers.
Increased sales by cultivating successful customer relations and efficiently resolving service requests.
For divisional VP of Sales and local terminal manager
Reparing and editing daily reports, memos and emails
Arranged meetings, conference calls and executive travel
Assisted local terminal with new hire paperwork, HR and payroll
Handled customer service on corporate accounts with tracking, quoting and resolving any discrepancies.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Reviewed and updated account information in company computer system.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Adhered to strict data confidentiality policies to prevent information leakage.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Compiled, sorted and verified digital data against source documents.
Identified, corrected and reported data entry errors.
Performed imaging, transcription and verifying tasks to keep office workflows running
10-key proficient
Reddy Ice - Dock Clerk Powderly, TX, 10/1993 - 10/1995
Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and efficiently.
Prepared shipments for postage through careful packing, sealing and labeling of materials.
Utilized IBM Mainframe to organize and maintain shipment records, supply totals and inventory data.
Worked with carrier representatives to handle shipping and delivery needs.
Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
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