general clerk resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Looking for a position where my 28 years of office and customer service experiences in the transportation industry can be utilized to help the success of the company.

  • Customer satisfaction
  • Spreadsheet development
  • Schedule and calendar management
  • Billing and invoicing
  • Driver communications
  • Verbal and writing communication
  • Database management
  • Processing mail
  • Administrative tasks
  • Mail sorting
  • Peer relationships
  • Scheduling and calendar management
  • Scanning and copying
  • Billing and coding
  • Database entry
  • Team collaboration
  • Document editing
07/2020 to Current
GENERAL CLERK National Grid Buffalo, NY,
  • Handled customer service calls tracing inbound and outbound shipments
  • Scheduled delivery appointments
  • Worked various spreadsheet reports and other office duties assigned.
  • Copied, scanned and filed documents to maintain office records.
  • Assisted customers by answering questions and providing information about their shipments.
  • Responded to requests by preparing and sending files and documents.
  • Generated regular reports.
  • Documented and routed business correspondence to manage office paperwork.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Contacted customers about changes or updates in accounts and communicated potential problems.
05/2018 to 07/2020
ACCOUNT MANAGER Atlantic Health System Millburn, NJ,
  • Developed and maintained customer relationships and partnerships to meet or exceed revenue and profit goals
  • Position eliminated due to COVID pandemic.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Improved profitability by developing pipeline using multiple sales penetration strategies.
  • Saved costs by negotiating product prices and equalizing freight rates.
  • Designed timelines for services and alerted customers of changes or updates frequently.
  • Grew company revenue and rebuilt customer loyalty.
  • Exceeded sales goals for accounts by upselling products to existing customers.
  • Increased sales by cultivating successful customer relations and efficiently resolving service requests.
01/2000 to 05/2018
Administrative Assistant Camp Recovery Shickshinny, PA,
  • For divisional VP of Sales and local terminal manager
  • Reparing and editing daily reports, memos and emails
  • Arranged meetings, conference calls and executive travel
  • Assisted local terminal with new hire paperwork, HR and payroll
  • Handled customer service on corporate accounts with tracking, quoting and resolving any discrepancies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
10/1995 to 01/1999
Data Entry Clerk Cdr Maguire Salem, OR,
  • Reviewed and updated account information in company computer system.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Compiled, sorted and verified digital data against source documents.
  • Identified, corrected and reported data entry errors.
  • Performed imaging, transcription and verifying tasks to keep office workflows running
  • 10-key proficient
10/1993 to 10/1995
Dock Clerk Reddy Ice Powderly, TX,
  • Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
  • Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and efficiently.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Utilized IBM Mainframe to organize and maintain shipment records, supply totals and inventory data.
  • Worked with carrier representatives to handle shipping and delivery needs.
  • Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
Education and Training
Expected in
San Antonio College - San Antonio, TX

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Resume Overview

School Attended

  • San Antonio College

Job Titles Held:

  • Administrative Assistant
  • Data Entry Clerk
  • Dock Clerk


  • Some College (No Degree)

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