Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in information technology. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Skills
Staff Management
Software Installation
Repair
System Configuration
Network Hardware and Software Maintenance
Technical Support
Hardware Troubleshooting
Network Troubleshooting
Risk mitigation planning
Quality assurance
Interpersonal Communication
Customer service
Work History
12/2020 to Current
Geek Squad ManagerBest Buy – Springfield, OR,
Contributed to success of client's organization by improving performance by, motivation, job satisfaction, hiring practices, training programs and management systems.
Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Supported clients with business analysis, documentation and data modeling improving overall utilization by 30 percent.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Reviewed internal systems and organized training plans to address areas in need of improvement.
Leveraged on-site observation and personal interviews to identify team and individual strengths.
Leveraged business tool expertise to develop and deploy customer interfaces.
Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
Conducted meetings with clients to determine project intent, requirements and budgets.
Determined hardware and network system issues using effective troubleshooting techniques.
Created help desk tickets, troubleshot and resolved desktop issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Answered questions and provided information to customers about new software or hardware.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Helped streamline repair processes and update procedures for support action consistency.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
10/2014 to 01/2016
Mobile ExpertBest Buy – City, STATE,
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Upsold customers by recommending accessories and promotions to increase revenue.
Activated both contract and pre-paid wireless phones for 60 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Accepted and processed payments and purchases for new equipment using POS system.
Tracked and recorded department inventory products, including high-priced merchandise.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Expected in 12/2011
Bachelor of Arts: Communications University of Houston - Houston, TX GPA:
Expected in 12/2011
Bachelor of Science: Political Science University of Houston - Houston, TX GPA:
Accomplishments
Supervised team of 16 staff members.
Recipient of individual and departmental awards for providing stellar client service.
Participated in various incentive programs and contests designed to support achievement of production goals.
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