Geek Squad Consultation Agent Resume Example Best Buy

GEEK SQUAD CONSULTATION AGENT

Professional Summary

Detail-oriented Computer Technician with 4 years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, printers, Microsoft Office products, Blackberries and Remote Support Tools.

Skills

Customer service expert
Knowledgeable in Mac systems
Adobe and Adobe Flash proficiency
Proficient in Antivirus software
Managing multiple projects simultaneously

Analytical and critical thinker
Fast learner
Skilled multi-tasker
Leadership
Interpersonal skills
Team player

Work History

Geek Squad Consultation Agent 02/2016 to Current
Best Buy – Southfield

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Identified and solved technical issues with a variety of diagnostic tools.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Met and exceeded company sales and productivity goals.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Created cases and claims for damaged, lost or displaced packages.
Resolved problems with malfunctioning products.
Activated accounts for clients interested in new services.

Magnolia Sales Lead08/2012 to 02/2016
Best Buy – Southfield

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Resolve customer complaints regarding sales and service.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Assign employees to specific duties.
Monitor sales staff performance to ensure that goals are met.
Answer customers\' questions about products, prices, availability, or credit terms.
Diagnose problems with installed equipment.

Key Holder03/2010 to 05/2011
Game Stop – Pontiac

Game stop Waterford , Mi Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Enforce safety, health, and security rules.
Instruct staff on how to handle difficult and complicated sales.

Education

Associate of Arts: graphic DesignCurrentOakland University- Auburn Hills, MI

High School Diploma: Gen EdJun 2011Waterford Mott High School- Waterford Waterford Mott - waterford , Mi

ResumeOverview

Companies Worked For:

Best Buy
Game Stop

School Attended

Oakland University
Waterford Mott High School

Job Titles Held:

Geek Squad Consultation Agent
Magnolia Sales Lead
Key Holder

Degrees

Associate of Arts : graphic Design Current
High School Diploma : Gen Ed Jun 2011

Geek Squad Consultation Agent Resume Example

Resume Score: 70%

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