Geek Squad Consultation Agent Resume Example
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GEEK SQUAD CONSULTATION AGENT
Professional Summary
Detail-oriented Computer Technician with 4 years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, printers, Microsoft Office products, Blackberries and Remote Support Tools.
Skills
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Work History
Geek Squad Consultation Agent 02/2016
to Current
Paul Mitchell Schools – Sylvania
Paul Mitchell Schools – Sylvania
- Installed software, modified and repaired hardware and resolved technical issues.
- Provided base level IT support to non-technical personnel within the business.
- Managed call flow and responded to technical support needs of customers.
- Identified and solved technical issues with a variety of diagnostic tools.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Met and exceeded company sales and productivity goals.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Created cases and claims for damaged, lost or displaced packages.
- Resolved problems with malfunctioning products.
- Activated accounts for clients interested in new services.
Magnolia Sales Lead08/2012
to 02/2016
Best Buy – Concord
Best Buy – Concord
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Resolve customer complaints regarding sales and service.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Assign employees to specific duties.
- Monitor sales staff performance to ensure that goals are met.
- Answer customers\' questions about products, prices, availability, or credit terms.
- Diagnose problems with installed equipment.
Key Holder03/2010
to 05/2011
Vince Holding Corp. – Westport
Vince Holding Corp. – Westport
- Game stop Waterford , Mi Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Enforce safety, health, and security rules.
- Instruct staff on how to handle difficult and complicated sales.
Education
Associate of Arts: graphic DesignCurrentOakland University-
City,
State
High School Diploma: Gen EdJun 2011Waterford Mott High School-
CityWaterford Mott - waterford , Mi
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Resume Overview
School Attended
- Oakland University
- Waterford Mott High School
Job Titles Held:
- Geek Squad Consultation Agent
- Magnolia Sales Lead
- Key Holder
Degrees
- Associate of Arts : graphic Design Current
High School Diploma : Gen Ed Jun 2011
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