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Geek Squad Consultation Agent Resume Example

Resume Score: 70%

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GEEK SQUAD CONSULTATION AGENT
Professional Summary
Detail-oriented Computer Technician with 4 years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, printers, Microsoft Office products, Blackberries and Remote Support Tools.
Skills
  • Customer service expert
  • Knowledgeable in Mac systems
  • Adobe and Adobe Flash proficiency
  • Proficient in  Antivirus software
  • Managing multiple projects simultaneously
  • Analytical and critical thinker
  • Fast learner
  • Skilled multi-tasker
  • Leadership
  • Interpersonal skills
  • Team player
Work History
Geek Squad Consultation Agent 02/2016 to Current
Best Buy – Southfield
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Met and exceeded company sales and productivity goals.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Created cases and claims for damaged, lost or displaced packages.
  • Resolved problems with malfunctioning products.
  • Activated accounts for clients interested in new services.


Magnolia Sales Lead08/2012 to 02/2016
Best Buy – Southfield
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Resolve customer complaints regarding sales and service.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assign employees to specific duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Answer customers\' questions about products, prices, availability, or credit terms.
  • Diagnose problems with installed equipment.






Key Holder03/2010 to 05/2011
Game Stop – Pontiac
  • Game stop ­ Waterford , Mi Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Enforce safety, health, and security rules.
  • Instruct staff on how to handle difficult and complicated sales.


Education
Associate of Arts: graphic DesignCurrentOakland University- Auburn Hills, MI
High School Diploma: Gen EdJun 2011Waterford Mott High School- Waterford Waterford Mott - waterford , Mi
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

ResumeOverview

Companies Worked For:

  • Best Buy
  • Game Stop

School Attended

  • Oakland University
  • Waterford Mott High School

Job Titles Held:

  • Geek Squad Consultation Agent
  • Magnolia Sales Lead
  • Key Holder

Degrees

  • Associate of Arts : graphic Design Current
    High School Diploma : Gen Ed Jun 2011

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