Geek Squad Advanced Repair Agent resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Customer-oriented Advanced Repair Agent with a 2-year background repairing, maintaining and diagnosing home computer and Mobile systems. Highly proficient in the use of Repair tools and Software repair. Knowledgeable of Hardware and Customer Service concepts. For 7-years before hand gaining customer facing experience working with a team in a fast paced environment and handling customer complaints in the food industry.
Skills
Complex Problem Solving
Defect Location
Cable Management
Specification Interpretation
Circuit Board Updating
Functionality Testing
Breakdown Prevention
Electrical Component Replacement
Cleaning and Oiling
Customer Relations
Component and Circuit Testing
Memory Installation
Hand and Power Tools
Parts Replacement
Adjustment and Calibration
Problem Diagnostics
Maintenance and Repair Recordkeeping
Attention to Detail
Emergency Repairs
Software Reinstallation
New Systems Testing
Client Management Abilities
windows 7-11 Expertise
Mobile Device Troubleshooting
Office Proficiency
Adaptability and Flexibility
Creativity and Innovation
Remote Troubleshooting
Parts Inventory Maintenance
Dependability and Integrity
Virus Detection Software
Operating System Configuration
Customer Service
Experience
Geek Squad Advanced Repair Agent, 01/2020 to 02/2022 Best Buy – San Diego, CA,
Installed, managed and updated operating systems and supported applications.
Kept records of all repairs and fixes for future reference.
Troubleshot system failures or bugs and provided solutions to restore functionality.
Set up hardware and installed and configured software and drivers.
Managed security options and software in computers and networks to maintain privacy and protection from viruses and attacks.
Diagnosed and repaired mechanical issues according to industry standards.
Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
Troubleshot computer issues involving OS problems, viruses and hardware failures.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Managed day-to-day operations and maintenance of equipment.
Reviewed blueprints and manuals to repair and restore optimal functionality.
Maintained equipment performance by cleaning and lubricating components.
Assessed and identified issues and quickly resolved to restore functionality.
Installed new systems and components according to service orders and manufacturer instructions.
Offered repair or service options to help customers make decisions.
Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
Called and consulted with clients regarding equipment details, needs and problems.
Expo Line , 05/2018 to 12/2019 Foot Locker – Arlington, VA,
Kept stations stocked and ready for use to maximize productivity.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Set up and performed initial prep work for soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Assisted in preparation of menu items ranging from burgers to sandwiches.
Washed and peeled ingredients to prepare for different meals and recipes.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Cooked multiple orders simultaneously during busy periods.
Shift Manager, 02/2014 to 04/2018 Taco Bell – City, STATE,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Increased customer base and market share by promoting product through diverse channels.
Directed employees through daily routines.
Handled customer complaints, questions and inquiries.
Managed cash positions and made bank deposits.
Counted out cash drawers at end of each shift and logged profits into computer system.
Managed inventory and ordered new products when inventory was running low.
Trained new employees on company policies, procedures, techniques and customer service standards.
Answered customer inquiries in regard to nutritional information and menu offerings.
Optimized productivity, streamlined program efficiency and boosted profitability.
Game Advisor, 06/2017 to 02/2018 Game Stop – City, STATE,
Described game system benefits and demonstrated features.
Helped customers to locate desired games, consoles and accessories.
Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
Worked with consoles frequently in order to remain up to date on operational and game-related areas.
Applied pricing changes to products in order to prepare for sales.
Replenished supply of in-demand games, accessories and systems on shelves daily.
Vacuumed and mopped floors and wiped counters to maintain sanitary environment in guest area.
Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
Prepared store for opening by giving team members store access, turning on lights, setting up cash register systems and putting out new displays.
Education and Training
GED: , Expected in 12/2016 Countryside High School - Clearwater, FL GPA:
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