Geek Squad Advanced Repair Agent resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Customer-oriented Advanced Repair Agent with a 2-year background repairing, maintaining and diagnosing home computer and Mobile systems. Highly proficient in the use of Repair tools and Software repair. Knowledgeable of Hardware and Customer Service concepts. For 7-years before hand gaining customer facing experience working with a team in a fast paced environment and handling customer complaints in the food industry.

  • Complex Problem Solving
  • Defect Location
  • Cable Management
  • Specification Interpretation
  • Circuit Board Updating
  • Functionality Testing
  • Breakdown Prevention
  • Electrical Component Replacement
  • Cleaning and Oiling
  • Customer Relations
  • Component and Circuit Testing
  • Memory Installation
  • Hand and Power Tools
  • Parts Replacement
  • Adjustment and Calibration
  • Problem Diagnostics
  • Maintenance and Repair Recordkeeping
  • Attention to Detail
  • Emergency Repairs
  • Software Reinstallation
  • New Systems Testing
  • Client Management Abilities
  • windows 7-11 Expertise
  • Mobile Device Troubleshooting
  • Office Proficiency
  • Adaptability and Flexibility
  • Creativity and Innovation
  • Remote Troubleshooting
  • Parts Inventory Maintenance
  • Dependability and Integrity
  • Virus Detection Software
  • Operating System Configuration
  • Customer Service
Geek Squad Advanced Repair Agent, 01/2020 to 02/2022
Best BuySan Diego, CA,
  • Installed, managed and updated operating systems and supported applications.
  • Kept records of all repairs and fixes for future reference.
  • Troubleshot system failures or bugs and provided solutions to restore functionality.
  • Set up hardware and installed and configured software and drivers.
  • Managed security options and software in computers and networks to maintain privacy and protection from viruses and attacks.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Troubleshot computer issues involving OS problems, viruses and hardware failures.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Managed day-to-day operations and maintenance of equipment.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Maintained equipment performance by cleaning and lubricating components.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Offered repair or service options to help customers make decisions.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Called and consulted with clients regarding equipment details, needs and problems.
Expo Line , 05/2018 to 12/2019
Foot LockerArlington, VA,
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Cooked multiple orders simultaneously during busy periods.
Shift Manager, 02/2014 to 04/2018
Taco BellCity, STATE,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Increased customer base and market share by promoting product through diverse channels.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
Game Advisor, 06/2017 to 02/2018
Game StopCity, STATE,
  • Described game system benefits and demonstrated features.
  • Helped customers to locate desired games, consoles and accessories.
  • Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
  • Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
  • Worked with consoles frequently in order to remain up to date on operational and game-related areas.
  • Applied pricing changes to products in order to prepare for sales.
  • Replenished supply of in-demand games, accessories and systems on shelves daily.
  • Vacuumed and mopped floors and wiped counters to maintain sanitary environment in guest area.
  • Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
  • Prepared store for opening by giving team members store access, turning on lights, setting up cash register systems and putting out new displays.
Education and Training
GED: , Expected in 12/2016
Countryside High School - Clearwater, FL

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Resume Overview

School Attended

  • Countryside High School

Job Titles Held:

  • Geek Squad Advanced Repair Agent
  • Expo Line
  • Shift Manager
  • Game Advisor


  • GED

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