LiveCareer-Resume

geek squad advanced repair agent resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Resourceful Advanced Repair Agent providing efficient and professional support for Windows and Apple electronics. Outstanding customer service skills with great mathematical aptitude. Committed to consistently meeting and exceeding standards for productivity.

Skills
  • Hardware replacement
  • Computer system maintenance
  • Windows 7, 8, 10, 11, Apple mac OS X, Apple iOS expertise
  • Mobile device troubleshooting
  • Troubleshooting mastery
  • Client management abilities
  • Testing and analysis
  • Troubleshooting and analysis
  • Service ticket accuracy
  • Client relationship management
  • Expertise in installations
  • Work ethic
  • Decision-making
  • Friendly, positive attitude
  • People skills
  • Active listening
  • Data management
  • Computer skills
  • Collaboration
  • Team Player
  • Driving Sales and Services
  • Virus and Malware Removal
  • Innovating new solutions and improvements
  • Customer service
  • Reliable and trustworthy
Experience
01/2017 to Current Geek Squad Advanced Repair Agent Best Buy | Hurst, TX,
  • Installed, managed and updated operating systems and supported applications.
  • Kept records of all repairs and fixes for future reference.
  • Troubleshot system failures or bugs and provided solutions to restore functionality.
  • Set up hardware and installed and configured software and drivers.
  • Managed security options and software in computers and networks to maintain privacy and protection from viruses and attacks.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Troubleshot computer issues involving OS problems, viruses and hardware failures.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Managed day-to-day operations and maintenance of equipment.
  • Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Offered repair or service options to help customers make decisions.
  • Streamlined preventive maintenance repair processes to support timely completion.
  • Trained employees and agents on the services and solutions that Geek Squad has to offer.
  • Built/Repaired/Maintained custom gaming computers.
  • Provided over the phone solutions and services to clients.
08/2015 to 01/2017 Geek Squad Consultation Agent Best Buy | Kennesaw, GA,
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed, configured and set up PCs in stores for optimal operation and reporting.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Assisted in innovated technical support process refinement to improve customer service and support.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Assisted online users via phone to resolve issues related to software and system use and access.
  • Organized and maintained front end.
  • Helped train clients on their technology and showed them how their new systems/software worked.
  • Trained classes for clients around new operating system releases.
  • Trained new employees on the skills and procedures needed of the Geek Squad Consultation Role.
04/2013 to 08/2015 Advisor, Certified Apple Best Buy | City, STATE,
  • Assisted with development of best-in-class solutions for internal and external customers.
  • Educated employees and customers in the Apple ecosystem and all of the products and services they offered and how they could benefit from them.
  • Maintained the Apple Experience Center along with all displays.
  • Drove sales of Apple computers, tablets, phones and networking devices.
  • Trained employees around what Apple could bring to their lives as well as what it could bring to customers lives as a great solution for someones needs.
  • Followed up on coaching around apple sales with employees.
  • Demonstrated Apple products to customers that were not familiar with them giving in depth demonstrations.
  • Performed all the roles of a Computer and Tablets Sales employee.
08/2012 to 04/2013 Computer Sales Consultant Best Buy | City, STATE,
  • Drove sales of Computers and Tablets products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Helped identify ideal networking solutions for the customers home environment.
  • Helped show customers what was possible with technology and how to benefit them or their business.
  • Proactively offered services, warranty's and financing options that would give long term solutions.
  • Hosting - Contacted customers to let them know how long the wait time was and then assigning them a sales associate with the proper knowledge to assist them.
  • Demonstrated product features by employing knowledge of technology and gadgets.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Education and Training
Expected in 05/2008 High School Diploma | Boise High School, Boise, ID, GPA:
  • Completed Advanced Placement Biology
  • Completed Advanced Placement European History
  • Completed Advanced Placement Government
  • Completed Advanced Placement United States History
  • Completed Advanced Placement Macro Economics
  • Completed Advanced Placement Computer Science
  • Completed Advanced Placement Physics
Expected in | University of Idaho, Moscow, ID, GPA:
Expected in | Boise State University, Boise, Idaho, GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new procedures that significantly impacted efficiency and improved operations and repair times.
  • Finished top 5 in the company for repair time.
  • Finished top revenue performer for the store.
Certifications

Certified Apple Repair Agent

Apple Sales Professional Recognition

Additional Information

4th Generation Idahoan

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Resume Overview

School Attended

  • Boise High School
  • University of Idaho
  • Boise State University

Job Titles Held:

  • Geek Squad Advanced Repair Agent
  • Geek Squad Consultation Agent
  • Advisor, Certified Apple
  • Computer Sales Consultant

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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