Geek Resume Example

• Took inbound calls from customers wishing to cancel and attempted to save them from canceling.
• Handled account changes, bill payments, upgrading phones, troubleshooting phones, which required knowledge on the most recent devices.
• Knowledgeable on a variety of manufacturers from Apple to Android.

• Received inbound calls for cell phone insurance claims for T-mobile, sprint, boost mobile, and protect your bubble.
• Provided customer service and assistance for customers filing a claim for a lost or damaged cell phone device.
• Handled troubleshooting for devices sent out (Iphone, android, and windows phones) As a senior I provided help and feedback for team of up to 20 representatives.
• Monitored systematic errors of the team and provided feedback on how to avoid errors.
• Took escalated customer calls when customers requested a supervisor.
• Handled complex issues regarding claims process to prevent further escalation.
• Developed training materials and procedures.

• Helped customers diagnose engine problems or trouble codes then sold appropriate parts to fix problem.
• Cleaned and faced store.
• Work with corporate accounts to order in needed parts for certain jobs.
• Ran cash register.

• Telemarketing call center based in Eugene OR.
• Made cold calls to insurance customers and offered a wide variety of programs and services.
• I was also team leader and was responsible for a team of 12-18 representatives.
• I provided feedback, reviews, and incentives to the team.
• I had top sales records in the entire company and held employee of the month multiple times.

For most of my life I have worked with and learned from my dad at Furst computer services. He has taught me everything from diagnosing computer software and hardware; to virus detection and removal.

I can replace hardware on any computer from Mac to PC. I am familiar to upgrading both windows based and Mac operating systems. I can change RAM (Random access memory), hard drives, monitors, video cards, mother boards, and processors.

Everything I know I learned from my dad. It is because of my dad that I have my knack for technology and also why I learn new thins so quickly.