Geek Resume Example
Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
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Consistently received a 100% rate of customer satisfaction.
Received employee of the month multiple times.
Received great reviews from supervisors at previous jobs complimenting exemplary performance
Cenergy - Owego , NY
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.
Geekatoo is basically like the geek squad. The jobs can vary from hardware installs, to network diagnostics.
Blue Yonder - Dallas , TX
- Took inbound calls from customers wishing to cancel and attempted to save them from canceling.
- Handled account changes, bill payments, upgrading phones, troubleshooting phones, which required knowledge on the most recent devices.
- Knowledgeable on a variety of manufacturers from Apple to Android.
Lake Regional Health System - Lake Ozark , MO
- Received inbound calls for cell phone insurance claims for T-mobile, sprint, boost mobile, and protect your bubble.
- Provided customer service and assistance for customers filing a claim for a lost or damaged cell phone device.
- Handled troubleshooting for devices sent out (Iphone, android, and windows phones) As a senior I provided help and feedback for team of up to 20 representatives.
- Monitored systematic errors of the team and provided feedback on how to avoid errors.
- Took escalated customer calls when customers requested a supervisor.
- Handled complex issues regarding claims process to prevent further escalation.
- Developed training materials and procedures.
Napa - City , STATE
- Helped customers diagnose engine problems or trouble codes then sold appropriate parts to fix problem.
- Cleaned and faced store.
- Work with corporate accounts to order in needed parts for certain jobs.
- Ran cash register.
Northwest Direct - City , STATE
- Telemarketing call center based in Eugene OR.
- Made cold calls to insurance customers and offered a wide variety of programs and services.
- I was also team leader and was responsible for a team of 12-18 representatives.
- I provided feedback, reviews, and incentives to the team.
- I had top sales records in the entire company and held employee of the month multiple times.
For most of my life I have worked with and learned from my dad at Furst computer services. He has taught me everything from diagnosing computer software and hardware; to virus detection and removal.
I can replace hardware on any computer from Mac to PC. I am familiar to upgrading both windows based and Mac operating systems. I can change RAM (Random access memory), hard drives, monitors, video cards, mother boards, and processors.
Everything I know I learned from my dad. It is because of my dad that I have my knack for technology and also why I learn new thins so quickly.
I chose to get my GED for personal reasons.
Focus is on security.
Dean's list Academic Achievement Award for getting consistantly good grades above a B.
I will continue my education once I have an alternative means to pay for it, besides student loans.
Typing at 63 wpm
Advanced troubleshooting with computers and networks, and performing repairs that solve the problems.
Extremely fast learner.
Outstanding customer service skills.
Great communication.
Fantastic at computer hardware replacement or upgrading.
Work great with others.
Very knowledgeable at performing system backups and scheduling maintenance.
Detail oriented and goal driven
Always meet task deadlines
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Resume Overview
School Attended
- Linn Benton Community College
- Devry University
Job Titles Held:
- Geek
- Retention
- Senior CSR
- Counterman
- Telemarketer
- Tech
Degrees
- G.E.D 2002
Bachelor of Science , Computer Information Systems 2018
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