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Geek Resume Example

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GEEK
Professional Profile

Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.

Qualifications
  • Strong communication skills
  • Managing tight deadlines
  • Working independently
  • Leadership
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 10
  • Organized
  • Mac and PC expert
  • Advanced knowledge of diagnostic techniques
  • Computer programming
  • Highly motivated
  • Resourceful
  • Decisive
  • Collaborative
  • Database maintenance
  • System checks and troubleshooting
  • Advanced troubleshooting
  • Virus and spyware removal
  • Computer diagnostics and repair
  • Advanced knowledge of [Software Name]Hardware support and troubleshooting
Relevant Experience

Consistently received a 100% rate of customer satisfaction.


Received employee of the month multiple times.


Received great reviews from supervisors at previous jobs complimenting exemplary performance

Experience
GeekNov 2015
Cenergy - Owego , NY

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.

Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.


Geekatoo is basically like the geek squad. The jobs can vary from hardware installs, to network diagnostics.

RetentionFeb 2015 to Apr 2015
Blue Yonder - Dallas , TX
  • Took inbound calls from customers wishing to cancel and attempted to save them from canceling.
  • Handled account changes, bill payments, upgrading phones, troubleshooting phones, which required knowledge on the most recent devices.
  • Knowledgeable on a variety of manufacturers from Apple to Android.
Senior CSRFeb 2014 to Jan 2015
Lake Regional Health System - Lake Ozark , MO
  • Received inbound calls for cell phone insurance claims for T-mobile, sprint, boost mobile, and protect your bubble.
  • Provided customer service and assistance for customers filing a claim for a lost or damaged cell phone device.
  • Handled troubleshooting for devices sent out (Iphone, android, and windows phones) As a senior I provided help and feedback for team of up to 20 representatives.
  • Monitored systematic errors of the team and provided feedback on how to avoid errors.
  • Took escalated customer calls when customers requested a supervisor.
  • Handled complex issues regarding claims process to prevent further escalation.
  • Developed training materials and procedures.
CountermanApr 2011 to Feb 2014
Napa - City , STATE
  • Helped customers diagnose engine problems or trouble codes then sold appropriate parts to fix problem.
  • Cleaned and faced store.
  • Work with corporate accounts to order in needed parts for certain jobs.
  • Ran cash register.
TelemarketerAug 2003 to Aug 2008
Northwest Direct - City , STATE
  • Telemarketing call center based in Eugene OR.
  • Made cold calls to insurance customers and offered a wide variety of programs and services.
  • I was also team leader and was responsible for a team of 12-18 representatives.
  • I provided feedback, reviews, and incentives to the team.
  • I had top sales records in the entire company and held employee of the month multiple times.
TechFurst Computer Services - City , STATE

For most of my life I have worked with and learned from my dad at Furst computer services. He has taught me everything from diagnosing computer software and hardware; to virus detection and removal.


I can replace hardware on any computer from Mac to PC. I am familiar to upgrading both windows based and Mac operating systems. I can change RAM (Random access memory), hard drives, monitors, video cards, mother boards, and processors.


Everything I know I learned from my dad. It is because of my dad that I have my knack for technology and also why I learn new thins so quickly.

Education
G.E.D2002Linn Benton Community College - City, State

I chose to get my GED for personal reasons.

Bachelor of Science, Computer Information Systems2018Devry University - City, State

Focus is on security.

Dean's list Academic Achievement Award for getting consistantly good grades above a B.

I will continue my education once I have an alternative means to pay for it, besides student loans.



Skills

Typing at 63 wpm

Advanced troubleshooting with computers and networks, and performing repairs that solve the problems.

Extremely fast learner.

Outstanding customer service skills.

Great communication.

Fantastic at computer hardware replacement or upgrading.

Work great with others.

Very knowledgeable at performing system backups and scheduling maintenance.

Detail oriented and goal driven

Always meet task deadlines

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Linn Benton Community College
  • Devry University

Job Titles Held:

  • Geek
  • Retention
  • Senior CSR
  • Counterman
  • Telemarketer
  • Tech

Degrees

  • G.E.D 2002
    Bachelor of Science , Computer Information Systems 2018

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