gate agent resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Customer-oriented Bartender offering 13 year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
  • Outgoing personality
  • Results oriented
  • Cash handling accuracy
  • Superb time management
  • Reliable and punctual
  • Excellent communication skills
  • Customer- and service-oriented
  • Relationship selling
  • Team player mentality
  • Cash register operation
  • Listening skills
  • POS system operation
  • Energetic self-starter
05/2022 to Current Gate Agent Unifi | Great Falls, MT,
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Greeted passengers and provided boarding instructions.
  • Utilized PA system to announce departures and changes to landings.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Processed reservations and issued travel and hotel vouchers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Printed itineraries and tickets for average of 20 passengers each day.
  • Greeted crew members, flight attendants and passengers.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
  • Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
09/2019 to 04/2022 Manager U-Haul | Savannah, GA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Maintained adequate staffing to meet objectives within budget.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
10/2007 to 08/2021 Bartender Missouri Athletic Club | Town And Country, MO,
  • Promoted products to customers to enhance bill totals with high-profit items
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
  • Maintained tight financial controls with highly accurate daily registers
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Recognized VIP customers immediately and provided special treatment, including preferred tables
  • Checked identification of customers to verify age requirements needed for purchase of alcohol
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays
  • Collected food, wine and appetizer orders from patrons and promoted upsell items
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Made product recommendations to customers based on preference, food pairings and special promotions
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
  • Evaluate training materials prepared by instructors, such as outlines, text, or handouts
  • Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status
  • Issue receipts, refunds, credits, or change due to customers
  • Assist management with inventory
  • Train new employees on company procedures
02/2018 to 09/2019 Merchandise Manager Ashley Furniture | Fairfield, CA,
  • Placed prices and descriptive signage to enhance displays and promote items
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth
  • Updated store with completely new floor plan to offer customers more visually pleasing product experiences
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues
  • Maintained records of inventory stock and shrinkage by conducting product audits yearly
  • Presented updated floor plans and design strategy to store management
  • Updated seasonal displays such as windows and mannequins to highlight current product lines
  • Promoted new product releases and limited edition items to drive sales
  • Restructured merchandising strategy to promote high value and products
10/2015 to 01/2018 Team Lead Arthur J Gallagher & Co. | Tacoma, WA,
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Conduct searches to find needed information, using such sources as the Internet
  • Supervise other clerical staff and provide training and orientation to new staff
  • Train and assist staff with computer usage
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Instruct staff on how to handle difficult and complicated sales
  • Assign employees to specific duties. Enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Plan budgets and authorize payments and merchandise returns
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Identify and report safety concerns to maintain a safe shopping and working environment
  • Train establishment personnel in loss prevention activities
  • Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks
  • Train, and supervise volunteers and support staff required for events
  • Traveled to different states for Reebok and Adidas events
06/2012 to 08/2012 Sales Associate The Paradies Shops | Bentonville, AR,
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Mentored team members in mastering sales techniques to consistently exceed objectives
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Sold various products by explaining unique features and educating customers on proper application
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Won multiple awards for outstanding service and work ethic
Education and Training
Expected in to to | Generals University of Wisconsin - River Falls, River Falls, WI GPA:

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Resume Overview

School Attended

  • University of Wisconsin - River Falls

Job Titles Held:

  • Gate Agent
  • Manager
  • Bartender
  • Merchandise Manager
  • Team Lead
  • Sales Associate


  • Some College (No Degree)

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