Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Team Leader experience of one year, very adaptable and willing to learn something new. Worked in Retail for about ten years, excellent customer skills, good communication skills and quick on-hand learner.
Skills
Scheduling
Sales
Staff Management
Guest Services
Cleaning
Product Knowledge
Quality Management
Cash Handling
Technical Support
Teamwork
Store opening and closing
Store Merchandising
Loss prevention
Product Location
Organization
Excellent work ethic
Computer skills
Package labeling
Organization and Time management
Good listening skills
Flexible & Adaptable
Work History
10/2019 to Current
Gas Station Team LeaderUnited Family Of Stores – Hereford, TX,
Effectively supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Responded to all customer inquiries thoroughly and professionally.
Removed safety hazards, soiled items and trash from customer areas.
Collected gas and amenity payments based on customer orders.
Cleaned up gas and other spills in accordance with spill procedures.
Facilitated sales of services and goods.
Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
Checked customer identification for alcohol, cigarette, and lottery sales.
Maintained clean and orderly work station.
Assisted customers with operating fuel pumps, explaining proper fueling techniques.
Pumped gas for guests and took payments.
Maintained inventory of all saleable items.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Determined customer needs by asking relevant questions and listening actively to responses.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
01/2016 to 10/2019
GM ClerkMonterrey Tile – Tolleson, AZ,
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Answered product questions with up-to-date knowledge of sales and store promotions.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Used POS system to process sales, returns and gift card activations.
Increased sales by offering advice on purchases and promoting additional products.
Approached browsing customers to initiate conversations to determine buying preferences.
Assisted customers with locating and choosing merchandise in any store department.
06/2015 to 12/2015
Receiving AssociateAmazon – City, STATE,
Unloaded pallets and deliveries and organized products in warehouse.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Received incoming shipments.
Moved shipment materials to and from designated areas using lift and hand trucks.
03/2011 to 06/2015
Cashier/GM ClerkMeijer – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Updated pricing and signage to complete product displays and educate customers.
Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Rotated manufacturer products as needed.
Answered customer questions regarding store merchandise, department information and pricing.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Loaded and unloaded merchandise using ladder and pallet jack.
Collected gas and amenity payments based on customer orders.
Cleaned up gas and other spills in accordance with spill procedures.
Facilitated sales of services and goods.
Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
Checked customer identification for alcohol, cigarette, and lottery sales.
Maintained clean and orderly work station.
Assisted customers with operating fuel pumps, explaining proper fueling techniques.
Pumped gas for guests and took payments.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Education
Expected in 05/2011
High School Diploma: Pleasure Ridge Park High School - Louisville, KY GPA:
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