•Organized Gas Station Attendant with a committed to a clean and presentable workplace and offering top-of-the-line customer service. Successful at pumping gas for customers and assisting in purchased. •Punctual and reliable worker with a talent for multitasking.
Detail-oriented cleaner adept at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. •Excellent ability to work autonomously with strong time management skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Skills
Organization and efficiency
Flexible
Meticulous and organized
Tech-savvy
Multitasking and prioritization
Professional and polished presentation
Appointment confirmation
Welcoming customers
Clear communication
Client service
Problem Resolution
Organization
Project Organization
Multi-line telephone skills
Recordkeeping and bookkeeping
Customer Service
Eligibility Verification
Experience
12/2015 to 01/2019
Gas Station AttendantMeijer, Inc. – Escanaba, MI,
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Sold store items and vehicle services to customers.
Attended to gas spills and accidents promptly and according to established guidelines.
Prepared daily records of food and gas sales and balanced register drawers.
Ensured proper age of customers for alcohol and cigarettes.
Checked gas dispensers for leaks or malfunctions and repaired faults.
Maintained cleanliness, neatness and organization of all areas.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Resolved all customer issues to maintain high standards of customer satisfaction.
Answered customers' questions and addressed problems and complaints in person and via phone.
Responded to questions about local area and company services.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Eliminated safety hazards, removed soiled items and collected trash from customer areas.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Attended departmental meetings, providing feedback to enhance future performance.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/2010 to 04/2016
ReceptionistCore Mark – Miami, FL,
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Took accurate messages for staff and management to facilitate open and speedy communication.
Sorted incoming mail and directed to correct personnel each day.
Kept reception area clean and organized to offer positive first impression to every visitor.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Responded to telephone inquiries from clients and lawyers and delivered information to inform and educate callers.
Greeted customers, answered general questions and directed to appropriate locations.
Greeted visitors, assessed needs and directed to appropriate personnel.
Scheduled con appointments for law firm staff.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
02/2004 to 11/2009
Cleaning ServiceKristen Mueller – City, STATE,
Utilized [Type of Software] to compile data gathered from various sources.
Strengthened building cleanliness by inspecting perimeters, picking up trash and performing [Task].
Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for [Timeframe] pickup.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in
: General Studies St.James Catholic Grade School - Millstadt, IL GPA:
Expected in 2005
High School Diploma: Althoff Catholic Highlands Ranch - Belleville , IL GPA:
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