Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated and hardworking individual with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Empathy
Communication skills
Product knowledge
Problem-solving skills
Patience
Positive attitude
Positive language
Listening skills
A willingness to go the extra mile
Personal responsibility
Confidence
Tenacity
Authenticity
Adaptability
Attentiveness
Desire to learn
Professionalism
Acting ability
The ability to respond quickly
Time management skills
Experience
09/2018 to 01/2019
Gas Station AttendantChumash Casino – Santa Ynez, CA,
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Ensured proper age of customers for alcohol and cigarettes.
Processed gas and amenities payments.
Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Attended to gas spills and accidents promptly and according to established guidelines.
Prepared daily records of food and gas sales and balanced register drawers.
Answered customers' questions and addressed problems and complaints in person and via phone.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained cleanliness, neatness and organization of all areas.
Eliminated safety hazards, removed soiled items and collected trash from customer areas.
10/2017 to 10/2018
BakerCache Creek Casino Resort – Brooks, CA,
Measured, mixed and prepped raw materials according to company specifications and recipes.
Produced 100-200 units of finished pretzel products per 8 hour shift.
Maintained safe and sanitary area by checking food products temperature and freshness.
Inspected products for quality assurance before display.
Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Designed appealing product displays.
Maintained atmosphere of enthusiastic customer awareness with emphasis on fast, friendly customer service.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Cleaned work areas, equipment and utensils.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Helped customers find specific products, answering questions and offering advice.
Handled all delegated tasks, including opening and closing daily.
06/2013 to 06/2017
Factory WorkerWeatherford – Houston, TX,
Helped machine operators set up and tend equipment to complete runs.
Examined final products to check conformance with quality and design standards.
Loaded and unloaded items from machines and conveyors.
Maintained safe and organized work stations and properly stored tools in correct areas.
Inspected quality of finished products, making minor repairs to meet project expectations.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
08/2007 to 03/2017
Home Care ProviderSelf Employed – City, STATE,
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Worked to improve patient outlook and daily living through compassionate care.
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Administered personal care to clients within private home settings and championed patient independence and well-being.
Provided mental and emotional support to keep clients happy and healthy.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Monitored clients' progress to report necessary changes.
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