I have many years of customer service, from my very first job many years ago at a fast food establishment, to my last 8 years working in state government, I have been practicing and sharpening my customer service skills so that both my internal and external customers have the very best experience possible. I take great pride and satisfaction when my customer leaves our interaction happier than when we started. I am proficient in many computer applications, but I have worked mostly in Microsoft Office applications including Word, Excel, and Powerpoint. I have experience with taking minutes for meetings, answering the phone, assisting my manager with any projects that need to be completed. I have done filing, re-organizing, mail opening and sorting. I have the ability to work on many projects at once, even with competing deadlines. I can switch priorities around so that whatever tasks need immediate attention, are completed first. I am detail oriented, double checking my work so that the small details do not get over looked. My manager will tell you that I am always happy to assist my co-workers with their work load any time that they need it. I am a team player, I believe in the phrase "There is no "I" in team work". We are all in this together, more like a large family than co-workers, so I take pride and joy in helping my work family out.
State government background
I try to give back to my community whenever I can, and I have served as the Governor's Charitable Toy Drive Coordinator, leading a small team of about 4-5 people and together we organized and carried out the toy drive last year. We were able to fill a semi truck with more toys for kids who needed them than I have ever seen in one location. It was an amazing feeling knowing that I had a big part in that and it made me very proud and happy that I was able to contribute. I even purchased several of the toys myself.
Oregon Department of RevenueFebruary 2015 to CurrentGarnishment Coordinator Salem, ORI am currently the Garnishment Coordinator. I receive and process not only Garnishment Challenges, but also Third-Party Garnishments and US District Court Garnishments. Both the garnishment challenges and third-party and US District Court garnishments are on strict deadlines, so its extremely important that these are processed as soon as they are received, and it is my job to make sure that happens. Challenges have a 30 day response window and Third-Party and US District Court garnishments have a 7 day response window, by statute, and if they are not processed within that time frame, there are serious consequences for my agency.
Oregon Department of RevenueApril 2014 to January 2015System Support Analyst Salem, ORI took a temporary work assignment as a System Support Analyst in our Information Technology (IT) department. I was part of a small 4-5 member team where I learned how to navigate our system, so that I could provide customer service to members of my agency who were experiencing computer bugs or glitches while doing their work.
Oregon Department of RevenueOctober 2011 to April 2014Warrant Clerk Salem , OR
As the Warrant Clerk, I was responsible for various duties, including ordering bank checks for Revenue Agents, answering the phone and talking to not only taxpayers who had questions as to why there was a tax lien showing on their credit report, but I also spoke with title companies and attorneys on a regular basis. While in this position, I learned how to navigate our system, going back and forth between different screens so that I could see their history and explain either why the lien was there, or I could tell them if it was released, and when the release was sent to the county for recording. I also received large stacks of documents that needed to be disbursed on a daily basis, and I received monthly reports that required doing some research for liens that were very old that should have been automatically released, but for some reason, they were not. Occasionally I would receive a call from an angry taxpayer, and this is where I learned how to navigate a conversation where I was being yelled at and how to turn it around, so by the time I was done, they were thanking me and telling me how much they appreciated my assistance.