Garde Manger resume example

Willkommen is a high-end German indoor beer garden. As a combination of Black Hammer Brewing, and Rosamunde Sausage Grill - it is just one of a small handful of German-style establishments in the city. Located in the heart of the Castro, Willkommen serves over 400 guests daily.

• Managed 30-person team of cooks and front of house staff for a high-end German restaurant.
• Coordinated grand opening in May 2019, by streamlining relationships with local vendors, standardizing SOPs, establishing menu design, organizing financials, as well as hiring and training staff.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Oversaw front of house, as well as back of house personnel to maintain adequate staffing and minimize overtime.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Firepie is a food company all about simple, fast and amazing. Charged with building infrastructure to help company grow by 50% and prepare for scaling to multiple locations within the coming years. Led and directed all Operations, Strategic Planning, Food Production, Catering, and Human Resources. Established and maintained operating standards, compliance, and quality management.

• Managed and oversaw a team of 40+ employees including cooks, cashiers, management team, and delivery drivers.
• Designed SOPs throughout all aspects of operations preparing the company to scale successfully. Coordinated the launch of our second location in September 2018.
• Grew catering arm by 75% in 6 months.
• Spearheaded and managed the company's largest event to date - Outside Lands 2018 in which we were selling over 1,500 pizzas a day.
• Refined organizational structure to consolidate, streamline and delineate functions.
• Established departmental standard operating procedures and cost negotiation practices. Created tracking of food cost budget.
• Introduced project management tools, leading the team in efficient collaboration and meeting project deadlines.
• Created processes, templates, and training guides for Human Resources establishing a development path for employees and accountability for managers. Aligned goals for each position in the company, resulting in employees emotionally invested in the success of the organization.

Seismic Coffee Roasters / Espresso Roma is a coffee roasting, and cafe company. As a Bay Area staple there are over 5 locations throughout the entire Bay Area.

• Oversaw the food production arm of the company. Analyzed and reduced food costs by over 15%.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Purchased food and cultivated strong vendor relationships.
• Increased cafe efficiency 18% by streamlining processes, reducing waste and mentoring team members on proper procedures.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.