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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced professional with years of experience in the restaurant and hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Customer Service
  • Special Events and Catering
  • Vendor Relationships
  • Decision Making
  • Cost Control and Budgeting
  • Prioritization and Organization
  • Resolving Complaints
  • Hospitality Services
Education
California State University - East Bay Hayward, CA Expected in 05/2017 Bachelor of Arts : Hospitality - GPA :
Laney College Oakland, CA Expected in 05/2015 Associate of Arts : Culinary Arts And Restaurant Management - GPA :
Work History
Hilton Worldwide - Garde Manger
Baltimore, MD, 09/2019 - 03/2020

Pizzaiolo is a farm-to-table, Michelin rated restaurant located in Temescal, Oakland. As a "graduate" of the famous and longstanding Chez Panisse, Charlie Hallowell opened Pizzaiolo with one mission in mind, "When the day is done, the thinking that seems to matter most is that we are taking part in a web of human interaction. The food you eat at Pizzaiolo is 100% down-home human-made."

  • Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
  • Monitored quality of raw and cooked food products to uphold health code standards.
  • Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
  • Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes and risk management regulations.
Monarch Casino Black Hawk - Restaurant Manager
Reno, NV, 01/2019 - 10/2019

Willkommen is a high-end German indoor beer garden. As a combination of Black Hammer Brewing, and Rosamunde Sausage Grill - it is just one of a small handful of German-style establishments in the city. Located in the heart of the Castro, Willkommen serves over 400 guests daily.

  • Managed 30-person team of cooks and front of house staff for a high-end German restaurant.
  • Coordinated grand opening in May 2019, by streamlining relationships with local vendors, standardizing SOPs, establishing menu design, organizing financials, as well as hiring and training staff.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house, as well as back of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Monarch Casino Black Hawk - Restaurant Manager
Black Hawk, CO, 05/2017 - 05/2019

Firepie is a food company all about simple, fast and amazing. Charged with building infrastructure to help company grow by 50% and prepare for scaling to multiple locations within the coming years. Led and directed all Operations, Strategic Planning, Food Production, Catering, and Human Resources. Established and maintained operating standards, compliance, and quality management.

  • Managed and oversaw a team of 40+ employees including cooks, cashiers, management team, and delivery drivers.
  • Designed SOPs throughout all aspects of operations preparing the company to scale successfully. Coordinated the launch of our second location in September 2018.
  • Grew catering arm by 75% in 6 months.
  • Spearheaded and managed the company's largest event to date - Outside Lands 2018 in which we were selling over 1,500 pizzas a day.
  • Refined organizational structure to consolidate, streamline and delineate functions.
  • Established departmental standard operating procedures and cost negotiation practices. Created tracking of food cost budget.
  • Introduced project management tools, leading the team in efficient collaboration and meeting project deadlines.
  • Created processes, templates, and training guides for Human Resources establishing a development path for employees and accountability for managers. Aligned goals for each position in the company, resulting in employees emotionally invested in the success of the organization.
Benchmark Senior Living - Food Service Director
East Lyme, CT, 05/2016 - 05/2018

Seismic Coffee Roasters / Espresso Roma is a coffee roasting, and cafe company. As a Bay Area staple there are over 5 locations throughout the entire Bay Area.

  • Oversaw the food production arm of the company. Analyzed and reduced food costs by over 15%.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Purchased food and cultivated strong vendor relationships.
  • Increased cafe efficiency 18% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

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Resume Overview

School Attended

  • California State University - East Bay
  • Laney College

Job Titles Held:

  • Garde Manger
  • Restaurant Manager
  • Restaurant Manager
  • Food Service Director

Degrees

  • Bachelor of Arts
  • Associate of Arts

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