gaming inspector resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Diplomatic, through and steadfast office worker with top-notch administrative skills and a solid background in office administration. Independently handle clerical tasks like routing correspondence and coordinating staff prerequisites to keep business operations smooth and efficient.

  • Customer service
  • Team building
  • Documents filing
  • Administrative Assistance
  • Policy and procedure
  • Transmitting medical records
  • Recruitment
  • Team player
  • Mail handling
  • MS Office
  • Customer relationship development
  • Cash handling
  • Compliance, laws and regulations
  • Clerical knowledge
  • Flexible
  • Employee training and development
  • Compensation and benefits
  • Filing assistance
  • Customer and client relations
  • OSHA compliance
  • Database administration
  • Multi-line telephone systems
  • Maintaining files
  • Problem solving
  • Data entry
  • Regulatory compliance
  • 10-key data entry
  • Spanish speaking
  • Filing and data archiving
  • Critical thinker
  • Scheduling
  • Sorting and labeling
Work History
Gaming Inspector, 08/2019 to Current
Oneida Indian NationOneida, NY,
  • To protect Tribal Assets, as related to gaming, to ensure the honesty and integrity of all Gaming Operations being operated by the Tribe.
  • Become intimately familiar with the policies and procedures of all departments in the gaming facility. This also applies to the Internal Controls that govern the gaming facility.
  • Become familiar with the organizational structure of each department, i.e., their staff responsibilities, etc.
  • Conduct foot patrols of the interior and exterior of Casino property, concentrating on the gaming areas. Performing observations, being visible on the gaming floor, as a representative of the Commission. Identifying potential problems and risks with respect to Internal Controls, Casino, Commission and Tribal policies.
  • Conduct Departmental Audits to validate policy compliance.
  • Generate reports and findings of observations made
  • Take appropriate action to resolve customer complaints, where applicable.
  • Staying totally alert to and conducting safety observations of any physical hazards or acts/omissions that might jeopardize the safety of the customers and/or employees.
  • Verifies employee identification and license status, on a regular basis.
  • Verifies Vendor access and/or license status based on Commission compliance.
  • Interacts with Casino Employees, to ensure the safe and enjoyable entertainment of the Casino customers.
  • Monitor all Casino employees to ensure that all regulations are being adhered to.
  • Knowledge of rules and procedures for table games, slot operations, cage operations and count room operations.
  • Remain highly visible in the casino and during gaming functions- open and close of tables, drop, count and reconciliation.
  • Conduct investigations and prepare written reports.
  • Verify jackpots over a specified amount.
  • Maintain the integrity of all EPROMS according to MICS while the software is stored in the office. Create systems to catalog software for destruction.
  • Store EPROMS for destruction and carry out the destruction of paper tickets, CDS and
  • EPROMS at regular intervals according to regulations.
  • Test and verify the authenticity of electronic gaming computer control chips.
  • Monitor and track the delivery, installation, relocation, removal, storage, etc. of gaming devices to assure regulatory compliance.
  • Ensure maintenance of accurate records; inspect equipment and supplies to verify
  • Integrity and compliance with technical standards.
  • Maintain security control of electronic gaming devices.
  • Assist in training for new hires.
  • Special projects as assigned.
  • Develop work processes as needed to ensure efficiency and quality
Compliance Officer, 10/2009 to 04/2019
Balyasny Asset ManagementNew York, NY,
  • Greet incoming visitors and nurses professionally and provide friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to
  • Respond to callers' needs.
  • Maintained current understanding of state and federal policies such as Joint Commission Accreditation.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and office cleaning.
  • Perform clerical duties and maintained an efficient and highly organized Nurse Records department.
  • Scanned incoming documentation.
  • Set up appointments for nurses to complete Drug screen or immunization and etc. to comply with the facility where they will be going to work.
  • Audited records for accuracy.
  • Received and processed medical records requests per facility.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, nurses and hospital by email and telephone.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Reviewed charts and flag incomplete or inaccurate information. Contact the nurse by phone or email with missing documentation to keep nurse in compliance.
Customer Services Representative, 03/2002 to 08/2009
Cintas CorporationPinellas Park, FL,
  • Built strong rapport with new and existing clients to better serve needs and promote branch loyalty.
  • Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and services complaints.
  • Customers on Payday loan product and available credit options to promote valuable decision-making.
  • Maximized branch revenue by optimizing daily operations and increasing efficiency. inform customers on billing procedures, and payment process.
  • Greeted customers to facilitate services, determine services needs and accurately input orders into electronic system.
  • Tracked each interaction for auditing, report and training purpose.
  • Communicated with supervisors to escalate customers concerns, store issues and inventory requirements.
  • Oversaw training of new team members and mentor each to promote productivity, accuracy and friendly services
  • Bank deposit
  • Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Bank Teller, 10/2005 to 06/2007
First Midwest BankWilmington, IL,
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Turned in excess cash to maintain drawer security.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Sold and cross-sold bank products to new and existing customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Placed orders for customer checks and verified starting numbers.
  • Provided customer records on demand, including account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Certificate: Human Resources Generalist, Expected in to College of The Desert - Palm Desert, CA
Certificate: Medical Office Specialist, Expected in to College of The Desert - Palm Desert, CA
High School Diploma: , Expected in to Coachella Valley Adult School - Coachella, CA
Associate of Science: Criminal Justice, Expected in to Santa Barbara Business College - Ranch Mirage, CA,
Certificate : Banking And Financial Support Services, Expected in to Regional Occupation Program - Indio, CA,

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Resume Overview

School Attended

  • College of The Desert
  • College of The Desert
  • Coachella Valley Adult School
  • Santa Barbara Business College
  • Regional Occupation Program

Job Titles Held:

  • Gaming Inspector
  • Compliance Officer
  • Customer Services Representative
  • Bank Teller


  • Certificate
  • Certificate
  • High School Diploma
  • Associate of Science
  • Certificate

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