Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents.
Skills
System upgrades
System backups
Data backup and retrieval
Network upgrades
CISCO router management
Excellent communication skills
Excellent diagnostic skills
Excellent problem-solving abilities
Superior verbal and written communication skills
Crisis communication
Calm under pressure
Brand development and management
Web content
PowerPoint presentations
Exceptional attention to detail
Excellent interpersonal skills
Natural leader
Windows and Linux
Education
University of MarylandManheim Gemany, Expected in – –:Computer Science - GPA:
New horizons computer leaning centerCulver City, CAExpected in – –: A + hardware/software Novel networking - GPA:
Work History
Activision Inc. - Game Tester , STATE, 05/2010 - Current
Coordinated with systems partners to finalize designs and confirm requirements.
Pic A Book - It Technicain City, STATE, 2008 - 07/2010
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Coordinated with systems partners to finalize designs and confirm requirements.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Designed strategic plan for component development practices to support future projects.
United States Army - Signal Support Specialist City, STATE, 2002 - 2004
Created and maintained company web pages using HTML and CSS.
Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
Translated technical specifications into detailed product requirements.
Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
Delivered on-site IT and AV technical support for staff.
Installed software, modified and repaired hardware and resolved technical issues.
Identified and solved technical issues with a variety of diagnostic tools.
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