Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
A Technician well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime.
  • Exceptional customer service
  • Excellent people skills
  • Problem-solving skills
  • Computer knowledge
  • Quick & Adaptable learner
  • Exceptional communication skills
  • Knowledge in Desktop and laptop repair
  • Knowledge in Internet setup and repair
  • Multi-tasking strength
  • Interpersonal skills
  • High energy
  • Excellent time management
Work History
Game Technician, 03/2014 to Current
Andretti Indoor Karting & GamesThe Colony, TX,
  • Install software, modify and repair hardware and resolve technical issues.
  • Provide base level IT support to non-technical personnel within the business.
  • Resolves customer issues in a clear, courteous and straightforward manner.
  • Demonstrate professionalism and courtesy with customers at all times.
  • Identify and solve technical issues with a variety of diagnostic tools.
  • Resolve problems with malfunctioning products.
  • Works closely with team members to meet or exceed all customer service requirements.
  • Enthusiastically participates in job related training.
  • Participates in various incentive programs and contests designed to support achievement of production goals.
Games Associate, 03/2011 to 09/2013
Cedar Fair Entertainment CompanyShakopee, MN,
  • Greeted customers and ascertained customers' needs.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Fixed and Maintained Arcade and Machines
  • Coach Customers through Rules and Proper play of available games
Pursuing a Bachelor's Degree: Engineering, Expected in Current
University of Cincinnati - 2600 Clifton Avenue, Cincinnati, Ohio, 45220

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  • Pursuing a Bachelor's Degree

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