A Technician well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime.
Exceptional customer service
Excellent people skills
Quick & Adaptable learner
Exceptional communication skills
Knowledge in Desktop and laptop repair
Knowledge in Internet setup and repair
Excellent time management
Game Technician, 04/2014 to Current Dave and Busters – 11775 Commons Drive, Sringdale, Ohio 45246
Install software, modify and repair hardware and resolve technical issues.
Provide base level IT support to non-technical personnel within the business.
Resolves customer issues in a clear, courteous and straightforward manner.
Demonstrate professionalism and courtesy with customers at all times.
Identify and solve technical issues with a variety of diagnostic tools.
Resolve problems with malfunctioning products.
Works closely with team members to meet or exceed all customer service requirements.
Enthusiastically participates in job related training.
Participates in various incentive programs and contests designed to support achievement of production goals.
Games Associate, 04/2011 to 10/2013 KIngs Island – 6300 Kings Island Drive, Mason, Ohio, 45040
Greeted customers and ascertained customers' needs.
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Fixed and Maintained Arcade and Machines
Coach Customers through Rules and Proper play of available games
Pursuing a Bachelor's Degree: Engineering, Current University of Cincinnati - 2600 Clifton Avenue, Cincinnati, Ohio, 45220