Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Greets all guests when they approach the attraction with a smile and fun acknowledgment.
Assists guest awareness how to use the attraction or game and rules involved in riding.
Explains the operation of the attraction or game in a way that is fun, safe, and encouraging.
Keep safety and cleanliness as a top-of-mind issue at all times.
Make sure all safety rules are being obeyed by our guests, our team, and yourself.
Assists guests with all special requests or special needs. Let them know we care and want them to have fun.
Demonstrates the ability and willingness to get along well with guests and team members at all times.
Demonstrate games and attractions and play along with guests when time permits.
Follow best practices when dealing with children and parents.
Maintains uniform standards.
Follow all procedures regarding safety, special issues and emergencies that may occur.
Maintains open communications with management and all departments of scheduled events.
Communicates with the Supervisor regarding status of gaming and attractions inventory and supplies.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Fielded an average of 80 customer service calls per day.
Responds to Member and Provider inquiries regarding Meritus' products and services.
Acts as an advocate for Meritus' members and providers by providing guidance, interpretation and education on benefit coverage levels, claims payment, and various program inquires.
Identifies system trends and issues and works with the department manager to resolve and remediate member and provider concerns.
Documents inquiries in accordance with Meritus' guidelines. Investigates, follows up on and documents actions required to service inquiries from members and providers.
Conducts outbound calls to clarify, follow up and resolve inquiries from members and providers which are in accordance with departmental initiatives.
Provides exemplary customer care by being proactive, removing barriers, offering alternatives and responding to all member and provider requests.
Remains current on all departmental policies, procedures and benefit plan designs and modifications.
Meets all quality and production standards as outlined in the performance plan
Maintain excellent attendance and punctuality.
Answer all incoming calls with approved scripting.
Be dependable, courteous, and like helping others.
Enter trip requests with accuracy.
Provide exceptional quality of service and assist all customers.
Answer all inquiry calls and research customer concerns.
Check rates for potential passengers and provide general information on services.
Stay current on all service policies, procedures and training updates.
4832 E Mcdowell Rd
4832 E Mcdowell Rd
Meritus Health Partners
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