I am a highly motivated community
outreach specialist that offers expertise in planning and organizing, verbal
communication and bookkeeping. I have over six years in the customer service
and nonprofit industry, where I have focused on meeting consumers' needs while
improving relationships within my community.
Planning and Organizing
Ability to work in a team structure
Muscular Dystrophy Association Fundraising Coordinator | Seattle, WA | September 2015 - July 2016
Executed individual plans to exceed revenue goals while generating new sales.
Managed fiscal accountability for significant income requirements and major MDA fundraising programs.
Delivered persuasive presentations.
Produced effective written and verbal communication.
Participated in the execution of major MDA fundraising programs such as Shamrocks Against Dystrophy, MDA Lock-Ups and Fill the Boot.
Assessed and responded to community needs.
Starbucks Coffee CompanyLead Barista | Seattle, WA | August 2008 - August 2015
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Managed two quarterly learning guides for promotional materials.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Cross-trained and backed up other customer service managers.
Managed work flow to exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Chosen to demonstrate company standards through national training modules and video presentations.
Chosen to promote Starbucks products in a national commercial.
Symetra Financial Corporate Communications Intern | Bellevue, WA | August 2014 - December 2014
Supported Symetra Heroes in the Classroom program, a cause marketing campaign in partnership with the NFL.
Assisted communications team by working with NFL and various stakeholders to honor teachers throughout the United States.
Managed Symetra Heroes in the Classroom website
Union Gospel Mission Counselor | Seattle, WA | June 2011 - September 2011
Supported two seven day retreats for 60 students.
Led multiple teams in community outreach and volunteering.
Created and managed teen outreach events that promoted health and education in the city of Seattle.
Bachelor of ArtsPolitical Science and Economics University of WashingtonSeattle, WA | 2013Graduated from the University of Washington with a dual degree in Political Science and Economics
Young Life Counselor
YoungLife offers hope to teen moms! YoungLife club, camp and campaigners are custom-fit for teen moms and their children. Young Life is a place to come together with other teen moms and counselors to have fun, make new friends and experience support in being a mom