Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and scheduling. Collaborative team player with strong communication, decision-making and time management abilities.
Provide oversight during a test to uphold the academic integrity of the exam and solving test-takers' technological complications such as sluggish computers, webcam mishaps, audio issues and other concerns.
Welcomes customers by greeting them and offering them assistance, direct customers by escorting them to racks and counters, advise customers by providing information on products and help customers make selections by building customer confidence and offering suggestions and opinions.
Maintained household inventory and maintenance schedules.Handled incoming and outgoing correspondence, including mail, email and faxes.Screened telephone calls and inquiries and directed them as appropriate.Devised and maintained office systems to efficiently deal with paper flow.Typed documents, updated websites and compiled information for meetings.Typed documents, updated websites and compiled information for meetings.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Quickly responded to staff and client inquiries regarding CPT codes.Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.Confirmed patient information, collected copays and verified insurance.Completed appeals and filed and submitted claims.Posted charges, payments and adjustments.Applied payments, adjustments and denials into medical manager system.
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers. Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Offered direction and gave constructive feedback to motivate team members.Built and maintained effective relationships with peers and upper management.Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.
Business Administration: Coursework in Business and Management
Medical Administration with Concentration in Health Care Systems
Medical Billing and Coding. Graduated with honors and student mentor.
10-Key, academic, Accounts Payable and Receivable, audio, CPT, Customer Service, Data Entry, ICD-9, Insurance, Microsoft Office Suite, Record Keeping, Scheduling, Typing, Sign Language
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