full time member resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Organized and motivated employee eager to apply time management

and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Excellent time manager, communicator and problem solver. Passionate Volunteer with experience in outreach. Energetic individual with compassionate nature and drive to serve populations. Effective at fundraising and organizing events. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Community activities
  • Community integration
  • First aid and safety
  • Client documentation
  • Compassionate client care
  • Coordination skills
  • Proper phone etiquette
  • Cash management experience
  • Business correspondence
  • Employee communication
  • Multi-line telephone system operation
  • Customer service
  • Leadership
  • Team building
  • Reliable and trustworthy
  • Microsoft Office
  • Project planning
  • Supervision
  • Communication
  • Computer skills
  • Working collaboratively
  • People skills
  • Planning
  • Organizational skills
  • Active listening
  • Decision-making
  • Inspections proficiency
  • Attentive to detail
  • Behavioral/cognitive skills development
  • Public speaking
  • Motivating students
11/2021 to Current
Full-time Member Towne Bank Kitty Hawk, NC,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Scheduled teaching observations to receive supervisor feedback about teaching performance.
  • Tutored students in course material to improve comprehension.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Produced training materials to engage and educate individuals.
  • Handled delegated tasks.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Created agendas and communication materials for team meetings.
  • Engaged with others successfully using strong verbal and written communication skills.
  • Volunteered to help with special events and programs by checking in participants and giving directions.
  • Volunteered over 40 hours with organization helping with [projects] for [virtual class].
08/2020 to 11/2021
Member Service Specialist Ascena Retail Group Lexington, KY,
  • Answered inbound calls from wide range of members, welcoming callers.
  • Utilized wide range of technical systems and company equipment to optimize operations and workflow.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts.
  • Exceeded company productivity standards on consistent basis.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and processed customer payments and applied toward account balances.
10/2018 to 09/2020
Sales Lead Columbia Sportswear Company Pleasant Prairie, WI,
  • Managed cash register operations using POS system and processed sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Conducted high volume of promotional sales calls to increase client base.
  • Marketed brand and products to drive revenue growth.
  • Achieved or surpassed company-defined sales quotas for multiple months.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
10/2013 to 12/2017
Assistant Manager GUESS Factory City, STATE,
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education and Training
Expected in 05/2023 to to
Bachelor of Science: Applied Psychology
University of Southern Mississippi - Hattiesburg, MS
Expected in 05/2018 to to
Associate of Applied Science:
Mississippi Gulf Coast Community College - Perkinston, MS

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Resume Overview

School Attended

  • University of Southern Mississippi
  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Full-time Member
  • Member Service Specialist
  • Sales Lead
  • Assistant Manager


  • Bachelor of Science
  • Associate of Applied Science

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