Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced Team Member with over 10 years of experience in the food and customer service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any area.
Skills
Customer service
Problem resolution
Business operations
Organization
Project organization
Supervision
Operational improvement
Team management
Work History
05/2019 to 09/2020
Full Time Meat/cheese ClerkFestival Foods – Oshkosh, WI,
Folded and arranged meat and cheese merchandise in attractive displays to drive sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Kept cheese/meat case and seafood areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Assisted customers with locating and choosing merchandise in any store department.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked prices for customers and processed items sold by scanning barcodes.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Educated customers on promotions to enhance sales.
04/2009 to 05/2020
Full Time Deli ClerkPublix Super Markets – City, STATE,
Calculated total items needed to assemble party trays and placed orders for inventory.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Created appealing food arrangements for party trays and specialized orders.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Opened new inventory and rotated stock by dates to maintain freshness.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Greeted customers at deli counter to fulfill requests and answer questions.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Listened carefully to customer instructions and prepared orders according to those preferences.
Offered product samples to customers, generating additional sales through taste-testing.
01/2016 to 12/2016
Eye TechnicianAmericas Best Contacts And Eyeglasses – City, STATE,
Measured and recorded visual acuity and color vision testing.
Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Sanitized, restocked and organized exam rooms and medical equipment.
Collected all pertinent data and calculations to aid physician in interpreting results.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Obtained client medical history, including medication information, symptoms and allergies.
01/2008 to 04/2009
Grocery BaggerPublix Super Markets – City, STATE,
Collected carts from parking lot and designated returns.
Retrieved items for customers and verified prices.
Removed trash, swept and mopped floors for professional appearance.
Helped customers get groceries to vehicles.
Completed customer service duties, including returning unwanted merchandise and retrieving specially requested products.
Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
Maintained customer satisfaction by assisting with carrying out goods.
Maintained availability of grocery carts by monitoring cart corrals.
Retrieved grocery carts and baskets from lot and various site locations.
Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs.
Greeted guests entering and exiting store to foster customer satisfaction.
Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury.
Education
Expected in
High School Diploma: Eau Gallie High School - Melbourne, FL GPA:
Expected in
No Degree: Brevard Community College - Palm Bay, FL GPA:
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