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Full Time Mangaer Resume Example

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FULL TIME MANGAER
Professional Summary

I am a knowledgeable and dedicated customer service professional with extensive experience in the retail industry. I am also a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success; specializing in quality, speed and process optimization. I am articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Budgeting and reporting
  • Inter-department collaboration
  • Sales proficiency
  • Time management skills
  • Cash Handling
  • Personnel training and development
  • Effective problem solver
  • Exceptional interpersonal communication
  • Adherence to high customer service standards
Work History
Full Time Mangaer, 12/2015 to 04/2017
Rue 21 – Chillicothe, OH
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Successfully managed and trained a team of 12 sales associated. I was also charged with doing the initial interview and selecting team member.
  • I conducted signage changes, markdown processes.
  • Created bi-weekly scheduling.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
Department Manager, 04/2012 to 11/2015
Rue 21 – Sevierville, TN
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Managed overstocking, restocking and inventory control procedures during each shift.
  • Coached 42 sales associates in product specifications, sales incentives and selling techniques to increasing customer satisfaction.
  • Preformed all task relating to opening and closing the store, including setting and maintaining daily sales goals in relation to sales from that day the prior year.
  • Our team ran the #1 store in our company.
Assistant Manager, 01/2010 to 04/2012
Pet Supplies Plus – Delray Beach, FL
  • I created effective strategies to target new products after researching and analyzing customer needs, increasing our sales by 10% over a 12 month period.
  • I collaborated with teams and suppliers to evaluate costs against expected market price points and identify specific sales patterns to our location.
  • Identified, hired and trained qualified staff by teaching best practices, procedures, sales strategies,and product information.
  • I coached employees in successful selling methods and encouraged cross-selling to drive revenue including small animal adoption, reptiles ,aquatic small tank fish.
  • Our team researched to target, engage and partner with whole sale suppliers, negotiating beneficial, cost-saving deals.
  • Handled all customer relations issues, enabling quick resolution and client satisfaction.
  • I organized promotional events and interacted with community to increase sales.
  • I provided training for all staff involving health and safety measures with animals in accordance with state law.
Sales Associate, 11/2005 to 08/2010
Banana Republic – Jeffersonville, OH
  • I implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • I worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Processed product returns and assisted customers with other selections.
  • I answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • I delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • I prepared merchandise for sales floor by unpacking, censoring, sorting and finally getting the product to the sales floor
  • I worked as a stock associate where I was expected to unload, sort, unpackaged, and place products where they belonged.
  • I was responsible for floor sets, merchandising, mark downs, signage changes.
Education
High School Diploma: 05/2008
Washington Court House Senior High School - Washington Court House, OH
  • Member of The Debate Team
  • Graduated with a 3.7 GPA
  • Elected Captain of The Volleyball Team for 2 Years
Post Secondary Courses : 06/2008
Southern State Community College - Hillsboro, OH
No DegreeOhio University - Athens, OH
Additional Information

Im going to use this section to fill in the time gap in 2014 I was diagnosed with cancer which is why I moved back to Ohio to be closer to my family members by 2016 it had progressed I was forced to leave my job to focus on my recovery. During that time I went into remition and had a son, Where I have been a stay at home mother the last two years, I am looking to re-enter the work force and start a new chapter in my life.

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Resume Overview

Companies Worked For:

  • Rue 21
  • Pet Supplies Plus
  • Banana Republic

School Attended

  • Washington Court House Senior High School
  • Southern State Community College
  • Ohio University

Job Titles Held:

  • Full Time Mangaer
  • Department Manager
  • Assistant Manager
  • Sales Associate

Degrees

  • High School Diploma : 05/2008
    Post Secondary Courses : 06/2008
    No Degree

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