, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Ambitious assistant manager with solid history of success in retail operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering three years of related experience and pursuing new professional challenges with room for advancement at Urban Wellness company.
- Sales monitoring
- Customer relations
- Orientating and training
- Staff training and development
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- Merchandising
- Staff development
- Product and service knowledge
- Retail operations management
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08/2019 to 04/2021 Full Time Assistant Manager Torrid – Asherville (Asheville Mall), NC,
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted store manager in evaluating employee performance and cultivating improvement initiatives.
- Delegated daily tasks to team members to optimize group productivity.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Oversaw team development according to industry service standards to further customer loyalty.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Trained new teams of 5+ bi-monthly to deliver outstanding customer service, boosting customer satisfaction ratings and doubling to tripling daily, weekly, and monthly sales plans.
- Handled, prepared, and deposited cash for store.
- Managed and led between two to four departments in the store at all times of management career with Rue21.
- Traveled to other locations in our district to help with additional coverage and training.
- Assisted in leading team conference calls for associates and assistant managers in partnership with the overseeing district manager.
08/2018 to 08/2019 Part Time Assistant Manager Cinemark – Tucson, AZ,
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Led team of sales associates to drive sales and strengthen brand loyalty.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Established loyalty, executing flawless customer engagement to drive client retention.
- Increased store sales by cross-selling complementary items.
- Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Contributed to positive store appearance through regular folding and organizing of racks.
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Organized engaging merchandise presentation to motivate impulse purchases.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
08/2017 to 08/2018 Associate Hogan Lovells – Silicon Valley, CA,
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Managed cash register operations using POS system, including processing sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Answered questions about current promotions and resolved issues according to store policies.
- Promoted customer satisfaction by building relationships with return customers and went the extra mile to ensure customers left the store pleased.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers and provided excellent customer service.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Expected in 05/2018 High School Diploma:
La Cueva High School - Albuquerque, NM
GPA:
Expected in :
Central New Mexico Community College - Albuquerque, NM,
GPA:
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