Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Ambitious assistant manager with solid history of success in retail operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering three years of related experience and pursuing new professional challenges with room for advancement at Urban Wellness company.

  • Sales monitoring
  • Customer relations
  • Orientating and training
  • Staff training and development
  • Merchandising
  • Staff development
  • Product and service knowledge
  • Retail operations management
08/2019 to 04/2021
Full Time Assistant Manager Torrid Asherville (Asheville Mall), NC,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted store manager in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Trained new teams of 5+ bi-monthly to deliver outstanding customer service, boosting customer satisfaction ratings and doubling to tripling daily, weekly, and monthly sales plans.
  • Handled, prepared, and deposited cash for store.
  • Managed and led between two to four departments in the store at all times of management career with Rue21.
  • Traveled to other locations in our district to help with additional coverage and training.
  • Assisted in leading team conference calls for associates and assistant managers in partnership with the overseeing district manager.
08/2018 to 08/2019
Part Time Assistant Manager Cinemark Tucson, AZ,
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Led team of sales associates to drive sales and strengthen brand loyalty.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Increased store sales by cross-selling complementary items.
  • Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Contributed to positive store appearance through regular folding and organizing of racks.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Organized engaging merchandise presentation to motivate impulse purchases.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
08/2017 to 08/2018
Associate Hogan Lovells Silicon Valley, CA,
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Promoted customer satisfaction by building relationships with return customers and went the extra mile to ensure customers left the store pleased.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted customers and provided excellent customer service.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
Education and Training
Expected in 05/2018
High School Diploma:
La Cueva High School - Albuquerque, NM
Expected in
Central New Mexico Community College - Albuquerque, NM,

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School Attended

  • La Cueva High School
  • Central New Mexico Community College

Job Titles Held:

  • Full Time Assistant Manager
  • Part Time Assistant Manager
  • Associate


  • High School Diploma
  • Some College (No Degree)

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