Ambitious assistant manager with solid history of success in retail operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering three years of related experience and pursuing new professional challenges with room for advancement at Urban Wellness company.
Skills
Sales monitoring
Customer relations
Orientating and training
Staff training and development
Merchandising
Staff development
Product and service knowledge
Retail operations management
Experience
08/2019 to 04/2021
Full Time Assistant ManagerTorrid – Asherville (Asheville Mall), NC,
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assisted store manager in evaluating employee performance and cultivating improvement initiatives.
Delegated daily tasks to team members to optimize group productivity.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Oversaw team development according to industry service standards to further customer loyalty.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Enforced company policies and procedures to strengthen operational standards across departments.
Trained new teams of 5+ bi-monthly to deliver outstanding customer service, boosting customer satisfaction ratings and doubling to tripling daily, weekly, and monthly sales plans.
Handled, prepared, and deposited cash for store.
Managed and led between two to four departments in the store at all times of management career with Rue21.
Traveled to other locations in our district to help with additional coverage and training.
Assisted in leading team conference calls for associates and assistant managers in partnership with the overseeing district manager.
08/2018 to 08/2019
Part Time Assistant ManagerCinemark – Tucson, AZ,
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Led team of sales associates to drive sales and strengthen brand loyalty.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Established loyalty, executing flawless customer engagement to drive client retention.
Increased store sales by cross-selling complementary items.
Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Contributed to positive store appearance through regular folding and organizing of racks.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Organized engaging merchandise presentation to motivate impulse purchases.
Staged merchandise and stocked sales floor to stimulate impulse sales.
08/2017 to 08/2018
AssociateHogan Lovells – Silicon Valley, CA,
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Calculated pricing, applied discounts and collected payment to process transactions.
Organized store by returning all merchandise to its proper place and restocked displays.
Managed cash register operations using POS system, including processing sales and returns.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Escorted customers to products and pointed out complementary items to boost store sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Maintained current store, product and promotional knowledge to drive consistent sales.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Answered questions about current promotions and resolved issues according to store policies.
Promoted customer satisfaction by building relationships with return customers and went the extra mile to ensure customers left the store pleased.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
Greeted customers upon entrance and handled all cash and credit transactions.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Assisted customers and provided excellent customer service.
Engaged shoppers, providing assistance and information on merchandise and product features.
Education and Training
Expected in 05/2018
High School Diploma: La Cueva High School - Albuquerque, NM GPA:
Expected in
: Central New Mexico Community College - Albuquerque, NM, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
