Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Warm, friendly and knowledgeable Fulfillment Team Member creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists Team Leads in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service.

  • Comfortably touch type 35 word per minute.
  • Proficient knowledge in creating Excel spreadsheet with built in formulas.
  • Comfortably using all applications within in Microsoft Office
  • Administrative support
  • My salary requirement is negotiable based upon the job responsibilities and the total compensation package.
Work History
03/2019 to Current Fulfillment Team Member Qurate Retail Group Inc. | Phoenix, AZ,
  • Greet customers entering establishments.
  • Monitor self-checkout stations to ensure they have adequate cash available, operate properly, and assisting guests has needed.
  • Receive and process payment by cash, check, credit cards, or vouchers such as WIC.
  • Answer customers' questions about merchandise to advise customers on merchandise selection or provide information on procedures or policies.
  • Clean and stock shelves, display cases, bins, and aisles with new, transferred, or existing merchandise.
  • Set up and clean advertising signs or displays of new or transferred merchandise on shelves or counters to attract customers and promote sales.
  • Request information or assistance using walkie-talkie system.
  • Assist with duties in other areas of my store, such as assisting General Merchandise.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Able to assist in Presentation, General Merchandise and Starbucks to fulfill store needs.
10/2020 to Current To-Go Server/Hostess Tate & Lyle | Hoffman Estates, IL,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset tables when need on shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
10/2018 to 05/2020 Shift Supervisor Aln | Denver, CO,
  • Started at $9.50 per hour, ended at $11.59 per hour.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Managed morning rush of over 150 customers daily with efficient, levelheaded customer service.
  • Performed minor maintenance and repairs on Mastero equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Listened to customer desires and needs to recommend optimal products.
  • Brewed approximately 3 batches of coffee per 30 minutes, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
  • Maintained highest standards of conduct and service to support company reputation.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Received and accurately processed customer payments.
  • Greeted over 100 customers daily, answered questions and recommended drinks and pastries.
  • Described menu items to customers and suggested products based on stated preferences.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Resolved customer disputes with tact and professionalism.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
06/2009 to 09/2018 Office Assistant Laz Parking | Kansas City, MO,
  • Started at $10 per hour, and ended at $15 per hour.
  • Answer and direct calls to appropriate person.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, fax or email.
  • Perform administrative support tasks, such as proofreading, or operating computers to work with pay records, invoices, or other documents.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Schedule jobs and estimates, maintain and update schedules for Foremen and Salesmen.
  • Provide information about establishment, such as location of office and services provided.
  • Receive payment by cash, check, credit cards, or automatic debits.
06/2014 to 03/2016 Cashier Meijer, Inc. | Middlebury, IN,
  • Helped customers complete purchases, locate items and join reClaire programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for Alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Educated customers on promotions to enhance sales.
06/2011 to 11/2012 General Merchandise Team Member Target | City, STATE,
  • Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
  • Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
  • Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
  • Met or exceeded productivity standards through [Action] to produce desired team and individual results.
  • Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
  • Completed physical inventory counts each [Timeframe].
  • Managed timely and effective replacement of damaged or missing products.
  • Supported promotional plans by updating signage with price changes.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Blocked and faced products on displays and shelves in accordance with company policy.
Expected in 05/2011 High School Diploma | RANCHO CUCAMONGA HIGH SCHOOL, Rancho Cucamonga, CA, GPA:

Cum Laude, GPA: 4.0

Dean’s List

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