Motivated manager with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Also with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Customer-oriented Store Manager offering over 14 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Reliable Store Manager with 14 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
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I ran the truck side of Sheetz. My job was to prepay the fuel purchases and weigh trucks. Also regular everyday purchases of customers
- Handled payment processing and provided customers with receipts and proper bills and change.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Processed gas and amenities payments.
- Sold store items and vehicle services to customers.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Maintained high standards of job safety, productivity and quality.
- Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
- Supervised front desk operations, cash handling, transactions and customer service tasks.
- Accepted and completed cash and card payments for fuel and merchandise.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Oversaw daily operations, maintenance and administration of various properties.
- Maintained current understanding of company offerings to better serve customers and team members.
- Assisted in store opening by setting up office space, computers and cash registers.
- Collaborated closely with management team to roll out functional and strategic initiatives.
- Managed and motivated employees.
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Organized working processes between department supervisors cutting wasted time and materials.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
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Resume Overview
School Attended
- Broadway High School
- Massanutten Technical Center
Job Titles Held:
- Fuel Desk Attendant
- Fuel Station Attendant
- Assistant Manager
- Store Manager
Degrees
- High School Diploma
- Automotive Technology
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy