LiveCareer-Resume

fryes home services resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • First aid and safety
  • Progress documentation
  • Clinical quality program standards
  • Community integration
  • State regulations knowledge
  • Employee hiring and retention
  • Filing and data archiving
  • Schedule Management
  • Light cleaning
  • Interior decorating
Work History
03/2015 to Current Claires Home Services Fidelity Investments | Pomona, CA,
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Performed electrical and mechanical repairs of production equipment, minimizing downtime [Number]%.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Conducted repairs on [Type] and [Type] equipment, typically returning machines and tools to functionality within [Number] [Timeframe].
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Checked for storm damage around property and contacted [Job title] with findings.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
  • Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
06/2005 to 02/2015 Customer Service Associate Evans Distribution Company | Melvindale, MI,
  • Determined customer needs and interests to recommend [Product or Service] to customers.
  • Obtained referrals with existing clients to generate new business, boosting overall sales [Number]%.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
  • Achieved [Number]% average customer satisfaction rating to date, surpassing team goal by [Number]%.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Built and cultivated long-term quality relationships with over [Number] clients by addressing needs and providing superior customer service.
06/1976 to 03/1996 Owner Operator Js Automotive | City, STATE,
  • Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
  • Rotated and balanced tires for even wear.
  • Changed vehicle oil and replaced filter.
  • Measured depth of current tire tread and educated customers about dangers of low tread.
  • Test drove vehicles to determine problems and test repairs.
  • Performed emissions tests according to standard procedures.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Worked on [Type], [Type] and [Type] vehicles to repair engines, transmissions and electrical systems.
  • Supervised and mentored [Number] team members and facilitated daily service operations to drive business growth.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Retained accurate records of purchases, titles and sales.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Performed safety and emissions inspections.
  • Wrote work orders and updated accounts in workshop computer.
  • Mastered [System], [System] and [System] and trained new employees on proper procedures.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Procured, organized and managed parts inventories.
  • Maintained cleanliness, safety and efficiency of garage.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
  • Delegated jobs to subordinates and monitored quality of work.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Changed, rotated and balanced tires.
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Education
Expected in to to High School Diploma | Soquel High School, Soquel, CA GPA:

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Resume Overview

School Attended

  • Soquel High School

Job Titles Held:

  • Claires Home Services
  • Customer Service Associate
  • Owner Operator

Degrees

  • High School Diploma

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