Customer service professional excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic, extensive background in conflict resolution and customer care. Skilled in establishing rapport with clients. Self-motivated with exceptional communication capabilities. Expertise in delivering support services and resolving customer complaints.
Strong customer relations
Positive and energetic attitude
Excellent attention to detail
Active Listening Skills
Strong organizational skills
Demonstrates god judgement
Fruit Designer, 06/2015 to 07/2016 Edible Arrangements – Valrico, Florida
Answered calls by assisting customer inquiries, providing product information and order customization requests as well as taking orders.
Greeted customers entering the store to ascertain what each customer wanted or needed, taking orders and selling ready made product.
Operated cash register, handle money and give correct change.
Maintained cleanliness and presentation of stock room, production area and front customer area.
Wash, cut and peel fruit to begin arranging process.
Worked with a variety of fruit by dipping in chocolate and decorating appropriately.
Prepare a variety of fruit arrangements in appropriate containers.
Team Member, 09/2011 to 09/2013 You Say When Yogurt – Lithia, Florida
Greeted customers entering the store and assisted with product choices and nutrition information.
Build relationships with customers by providing a excellent customer experience.
Order product when needed.
Receive payment via cash, check, credit card, voucher or automatic debit.
Issue refunds, credits or change due to customer.
Balance receipts and payment in register at end of day.
Prepare yogurt items such as sandwiches and smoothies using standard formulas.
Replenish yogurt, stock topping bar along with other products in shoppe.
Performed all cleaning duties such as sweeping, mopping and washing dishes to keep equipment and facility clean and sanitary.
Maintained clean and orderly seating area for a positive customer experience.
Customer Account Specialist, 06/1979 to 06/2006 GTE/Verizon – Tampa, Florida
Strong organizational and listening skills, being a team player with an energetic work attitude.
Provided customer and company sales professionals with excellent customer service.
Worked very closely and maintained excellent rapport with technicians and a variety of internal departments.
When in a sales position, meeting or exceeded monthly target revenue objectives.
Main focus on customer service, satisfaction and sales.
Responsible for all transactions via telephone contact for business customers requesting Verizon products and services.
Processing these requests through appropriate orders, provisioning and billing systems as well as keeping customer records current.
Held temporary supervisory position for 15+service representatives. Processed executive complaint and upward referrals.
Assisted Engineers in data gathering for high end customers.
Coordinating installation of network products from beginning to end interfacing between internal departments and the customer to insure smooth installation.
Participating in "new systems pilots", by joining in conference calls, testing, providing constructive feedback to make sure the system will be an asset and user friendly for our employees.
Responsible for promoting sales of company products and services to 50+ apartment communities.
Building strong relationships with leasing staff by providing each property with continued consulting and support , being their single point on contact and a point of escalation.
Planned and coordinated promotions/contests for apartment communities to sell our services.
Initial training and ongoing coaching for leasing staff to increase activity of sales.
High School Diploma: 1977 Ft. Walton Beach High School - Ft. Walton Beach, Florida