LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
  • Mastering challenges to be the liaison and provide the unmatched service to the guests and maximize sales & marketing.

Multi-talented Frontline Sales Specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Excellent in organizational, guest service, sales/marketing and guest relations.
  • Microsoft Office.
  • Detail oriented
  • E-mail
  • Fluent in English
  • Fast
  • Indonesian
  • Japanese
  • Managerial
  • Mandarin
  • Marketing
  • Microsoft Office
  • Organizational
  • Sales
  • Supervisory
  • Team work
  • Sales inventory operations planning (SIOP)
  • Aftersales support
  • Creating sales strategies
  • Sales promotion
  • Sales report analysis
  • Sales brochure development
  • Salesforce proficiency
  • Setting sales goals
  • Sales processes
  • Specialist procedures
  • WorJessicag with specialists
  • Sales orientation
Education
Golden Gate University San Francisco, California Expected in Bachelor of Science : Finance - GPA :
Work History
Enchantment Resort - Frontline Sales Specialist
Scottsdale, AZ, 08/2019 - 04/2020
  • Primary duty is to Sale a Vacation Ownership and to be a liaison for our new ownership:.
  • Greets VIP guests upon arrival and escorts them to their suites.
  • Explains amenities, services and attractions available for their comfort and pleasure and fulfills all requests that are possible for the guest with the collaboration of all team.
  • Contacts guests through pre-arrival e-mail process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time.
  • VIP Concierge will ensure that all relevant departments are advised of the guest's history, requests, and preferences prior to arrival.
  • Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction.
  • Provide a warm and personal welcome experience to guests.
  • Completes the pre-registration and registration process for VIP guests.
  • Escorts guest to guestroom and provide orientation of room services/amenities offered.
  • Off guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence.
  • Independently owns VIP groups to coordinate all requests, in-room amenities, rooming lists, and special billing requirements.
  • Supports Front Desk business volumes and assist with guest registration, requests, and C/O.
  • Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information.
  • Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance.
  • Resolved problems, improved operations and provided exceptional client support.
  • Monitored social media and online sources for industry trends.
  • Worked with customers to understand needs and provide service.
  • Saved money by implementing cost-saving initiatives that addressed long-standing problems.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for meetings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Increased customer satisfaction by resolving issues.
Wynn Resort - Concierge Assistant Manager
City, STATE, 09/2012 - 07/2019
  • Primary duty is to provide the unmatched service 5 diamonds and to be a liaison for VIP guests & hotel operations:.
  • Greets VIP guests upon arrival and escorts them to their suites.
  • Explains amenities, services and attractions available for their comfort and pleasure and fulfills all requests that are possible for the guest with the collaboration of all team.
  • Sell the Red Card.
  • Sell the suites packages.
  • Sell the spa packages.
  • Sell the wedding packages.
  • Sell the golf course packages.
  • Sell the dining experience packages.
  • Contacts guests through pre-arrival e-mail process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time.
  • Ensure that all relevant departments are advised of the guest's history, requests, and preferences prior to arrival.
  • Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction.
  • Completes the pre-registration and registration process for VIP guests.
  • Escorts guest to guestroom and provide orientation of room services/amenities offered.
  • Off guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence.
  • Independently owns VIP groups to coordinate all requests, in-room amenities and rooming lists.
  • Supports Front Desk business volumes and assist with guest registration, requests, and check-out.
  • Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information.
  • Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance.
  • Meet the demands of a fast paced environment by using good judgment & multi-task.
  • Stay current, knowledgeable, and abreast of the latest industry equipment and technology.
  • Work closely with supervisory and managerial staff to develop overall skills/growth.
  • Own all requests and complaints; resolve issues immediately and follow up to ensure satisfaction.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored social media and online sources for industry trends.
  • Developed team communications and information for meetings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving issues.
  • Saved $ by implementing cost-saving initiatives that addressed long-standing problems.
  • Worked with customers to understand needs and provide service.
  • Resolved problems, improved operations and provided exceptional client support.
St. Regis Monarch Beach Resort - Concierge Supervisor
City, STATE, 06/2010 - 09/2012
  • Primary duty is to provide the unmatched service 5 diamonds and to be a liaison for VIP guests & hotel operations:.
  • Greets VIP guests upon arrival and escorts them to their suites.
  • Explains amenities, services and attractions available for their comfort and pleasure and fulfills all requests that are possible for the guest with the collaboration of all team.
  • Contacts guests through pre-arrival e-mail process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time.
  • VIP Concierge will ensure that all relevant departments are advised of the guest's history, requests, and preferences prior to arrival.
  • Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction.
  • Provide a warm and personal welcome experience to guests.
  • Completes the pre-registration and registration process for VIP guests.
  • Escorts guest to guestroom and provide orientation of room services/amenities offered.
  • Off guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Saved $ by implementing cost-saving initiatives that addressed long-standing problems.
  • Monitored social media and online sources for industry trends.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with customers to understand needs and provide service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional client support.
  • Developed team communications and information for meetings.
  • Increased customer satisfaction by resolving issues.

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Resume Overview

School Attended

  • Golden Gate University

Job Titles Held:

  • Frontline Sales Specialist
  • Concierge Assistant Manager
  • Concierge Supervisor

Degrees

  • Bachelor of Science

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