Mastering challenges to be the liaison and provide the unmatched service to the guests and maximize sales & marketing.
Multi-talented Frontline Sales Specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Excellent in organizational, guest service, sales/marketing and guest relations.
Microsoft Office.
Detail oriented
E-mail
Fluent in English
Fast
Indonesian
Japanese
Managerial
Mandarin
Marketing
Microsoft Office
Organizational
Sales
Supervisory
Team work
Sales inventory operations planning (SIOP)
Aftersales support
Creating sales strategies
Sales promotion
Sales report analysis
Sales brochure development
Salesforce proficiency
Setting sales goals
Sales processes
Specialist procedures
WorJessicag with specialists
Sales orientation
Education
Golden Gate UniversitySan Francisco, CaliforniaExpected in ā āBachelor of Science:Finance - GPA:
Primary duty is to Sale a Vacation Ownership and to be a liaison for our new ownership:.
Greets VIP guests upon arrival and escorts them to their suites.
Explains amenities, services and attractions available for their comfort and pleasure and fulfills all requests that are possible for the guest with the collaboration of all team.
Contacts guests through pre-arrival e-mail process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time.
VIP Concierge will ensure that all relevant departments are advised of the guest's history, requests, and preferences prior to arrival.
Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction.
Provide a warm and personal welcome experience to guests.
Completes the pre-registration and registration process for VIP guests.
Escorts guest to guestroom and provide orientation of room services/amenities offered.
Off guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence.
Independently owns VIP groups to coordinate all requests, in-room amenities, rooming lists, and special billing requirements.
Supports Front Desk business volumes and assist with guest registration, requests, and C/O.
Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information.
Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance.
Resolved problems, improved operations and provided exceptional client support.
Monitored social media and online sources for industry trends.
Worked with customers to understand needs and provide service.
Saved money by implementing cost-saving initiatives that addressed long-standing problems.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Drove operational improvements which resulted in savings and improved profit margins.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for meetings.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Increased customer satisfaction by resolving issues.
Primary duty is to provide the unmatched service 5 diamonds and to be a liaison for VIP guests & hotel operations:.
Greets VIP guests upon arrival and escorts them to their suites.
Explains amenities, services and attractions available for their comfort and pleasure and fulfills all requests that are possible for the guest with the collaboration of all team.
Sell the Red Card.
Sell the suites packages.
Sell the spa packages.
Sell the wedding packages.
Sell the golf course packages.
Sell the dining experience packages.
Contacts guests through pre-arrival e-mail process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time.
Ensure that all relevant departments are advised of the guest's history, requests, and preferences prior to arrival.
Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction.
Completes the pre-registration and registration process for VIP guests.
Escorts guest to guestroom and provide orientation of room services/amenities offered.
Off guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence.
Independently owns VIP groups to coordinate all requests, in-room amenities and rooming lists.
Supports Front Desk business volumes and assist with guest registration, requests, and check-out.
Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information.
Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance.
Meet the demands of a fast paced environment by using good judgment & multi-task.
Stay current, knowledgeable, and abreast of the latest industry equipment and technology.
Work closely with supervisory and managerial staff to develop overall skills/growth.
Own all requests and complaints; resolve issues immediately and follow up to ensure satisfaction.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Monitored social media and online sources for industry trends.
Developed team communications and information for meetings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Drove operational improvements which resulted in savings and improved profit margins.
Increased customer satisfaction by resolving issues.
Saved $ by implementing cost-saving initiatives that addressed long-standing problems.
Worked with customers to understand needs and provide service.
Resolved problems, improved operations and provided exceptional client support.
St. Regis Monarch Beach Resort - Concierge Supervisor City, STATE, 06/2010 - 09/2012
Primary duty is to provide the unmatched service 5 diamonds and to be a liaison for VIP guests & hotel operations:.
Greets VIP guests upon arrival and escorts them to their suites.
Explains amenities, services and attractions available for their comfort and pleasure and fulfills all requests that are possible for the guest with the collaboration of all team.
Contacts guests through pre-arrival e-mail process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time.
VIP Concierge will ensure that all relevant departments are advised of the guest's history, requests, and preferences prior to arrival.
Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction.
Provide a warm and personal welcome experience to guests.
Completes the pre-registration and registration process for VIP guests.
Escorts guest to guestroom and provide orientation of room services/amenities offered.
Off guest appropriate departure services and provide guest with a farewell letter, as well as post-departure correspondence.
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Arranged for transportation to and from airport, train station and events for visitors.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Saved $ by implementing cost-saving initiatives that addressed long-standing problems.
Monitored social media and online sources for industry trends.
Drove operational improvements which resulted in savings and improved profit margins.
Worked with customers to understand needs and provide service.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved problems, improved operations and provided exceptional client support.
Developed team communications and information for meetings.
Increased customer satisfaction by resolving issues.
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