front office supervisor night auditor resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Effective Front Office supervisor/Night Auditor bilingual in English and Spanish and offering terrific communication skills. Exceptional listening abilities coupled with background in hospitality management. Consistent top-performing night auditor for nationally recognized hotel chain. Mannerly hospitality professional delivering exceptional service to all guests.
Skills
Front desk operations
Registration processing
Check-in and check-out procedures
Reception management
Revenue monitoring
Hospitality service expertise
Oral and written communications
Guest services
Creative problem solving
Staff education and training
Professional telephone demeanor
Good listening skills
Work History
09/2018 to Current
Front Office Supervisor/Night AuditorNoble House Hotels And Resorts – Sunny Isles Beach, FL,
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Entered customer data using Opera software and updated information whenever patrons changed rooms.
Kept accounts in balance and ran daily reports to verify totals.
Provided hotel guests with information regarding property including restaurants and fitness center.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Logged wake-up call requests and set up automatic rings in system.
Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Looked over pending check-ins and payment processes to complete closing procedures.
Trained and mentored staff on procedures, service standards and productivity strategies.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Resolved guest complaints by addressing issues with rooms promptly.
Completed late check-ins and directed guests to rooms and facilities.
Trained team members on new hotel services and products to support promotional efforts.
Experience with Booking, Expedia and other third party extranet.
Monitored front areas so that any questions could be responded to quickly and effectively.
Dispersed petty cash to employees and collected and managed receipts.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Supervised and guided new employees on customer satisfaction and problem solving and responded quickly to questions, which improved understanding of job responsibilities.
10/2016 to 09/2018
BellmanCanyon Ranch – Tucson, AZ,
Responded immediately to any guest requests or concerns and promptly resolved issues.
Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
Escorted guests to and from rooms and assisted with baggage.
Maintained lobby in pristine condition and kept trash promptly emptied.
Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
10/2011 to 07/2014
Loss Prevention OfficerFootlocker – City, STATE,
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Collaborated with law enforcement to report crime and suspicious activity.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Completed full building and grounds patrols every hour to spot and investigate concerns.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Education
Expected in 06/2008 to to
High School Diploma: Progress High School For Professional Careers - Brooklyn, NY GPA:
Expected in 05/2010 to to
Associate of Arts: Criminal Justice John Jay College of Criminal Justice of The City University of New York - New York, NY GPA:
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Resume Overview
School Attended
Progress High School For Professional Careers
John Jay College of Criminal Justice of The City University of New York