Front Office Supervisor Resume Example
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FRONT OFFICE SUPERVISOR
Summary
Hard working Hotel Front Desk Agent dedicated to the accommodation and satisfaction of customers. Skilled in the management of guest data and information, check-in and check-out, and customer service. Specialize in collaborating with customers to achieve efficient and expedient assistance.
Highlights
Guest registration Customer service Room services Record keeping Phone management Organized Reliable |
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Experience
Front Office Supervisor 09/2009 to 04/2013Accor HotelsCarolina , PR
- Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk.
- Trained and developed several new associates
- Introduced and successfully implemented new shift closing process
- Moved the Guest Satisfaction Scores higher by better inter-department communications
- Successfully increased revenue by aggressive airport room sales
- Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures
- Organized team meetings to ensure that the entire front office team is on the same page
- Successfully passed all the requirements of quality assurance audit
- Implemented competitive training programs for the associates to keep them motivated
- Successfully completed cross training for the food and beverage department
Night Manager 12/2007 to 03/2009Intercontinental Hotels GroupNew Orleans , LA
- Responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Front Desk Agent03/2007 to 12/2007Accor HotelsPittsburgh , PA
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Front Desk Clerk / Night Audit
*Hotel Night Auditor01/2005 to 01/2007G.Z.Q.S.O.Detroit , MI
- Always greet guests in a friendly and professional manner according to Hotel standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
- Responsible for a cash float throughout the shift and ensuring all floats balance correctly at the end of shift
- Anticipate and address guest's service needs
- Listening to guest's complaints or concerns and resolves their issue in a timely manner
- Promoted a safe working environment
- Learnd and adhered to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Manage nightly hotel operations
- Verify revenue from all sources is accurately balanced, follow up on any discrepancies
- Performing end-of day procedures
- Producing daily reports for departments and department heads
- Compile and run statistical reports for all departments and transfer information to hotel accounting department
PACKAGE HANDLER01/2005Yale-New Haven HealthEast Lyme , CT
- Load packages on conveyor belts and on delivery trucks
- Move and store materials and products
- Stack materials in accordance to instructions
- Assist with unloading trucks
cashier01/2003 to 01/2005Yale-New Haven HealthNew Canaan , CT
- Finalize transactions on the cash register and provide customer service
- Include scanning items, processing payments, applying coupons, providing change, and issuing receipts.
- Providing product knowledge, answering customer inquiries, and handling customer complaints.
- Stocking shelves, answering phones, monitoring inventory, and maintaining a clean and organized store environment
cashier01/2000 to 01/2003McDonaldCity , STATE
- Welcome customers, package or serve orders, receive payments, and give out receipts.
Education
Bachelor of Science: Biology2015Metropolitan State University of DenverCity, State
Minor in Chemistry
High School Diploma: General Study 2004Eagle Crest High SchoolCity, State
Languages
Proficient in English, and Arabic.
Intermediate in Spanish
Skills
- MS Word
- Access
- Excel
- SAP
- knowledge of Lean Manufacturing principles
- broad knowledge of production operations
- knowledge of quality management systems
- knowledge of staff management principles and practices
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Resume Overview
School Attended
- Metropolitan State University of Denver
- Eagle Crest High School
Job Titles Held:
- Front Office Supervisor
- Night Manager
- Front Desk Agent
- Front Desk Clerk / Night Audit *Hotel Night Auditor
- PACKAGE HANDLER
- cashier
Degrees
- Bachelor of Science : Biology 2015
High School Diploma : General Study 2004
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