Front Office Supervisor Resume Example Homewood Suites DIA

FRONT OFFICE SUPERVISOR

Summary

Hard working Hotel Front Desk Agent dedicated to the accommodation and satisfaction of customers. Skilled in the management of guest data and information, check-in and check-out, and customer service. Specialize in collaborating with customers to achieve efficient and expedient assistance.

Highlights

Guest registration

Customer service

Room services

Record keeping

Phone management

Organized

Reliable

Good knowledge of bookkeeping activities
• Exceptional mathematical acumen
• Outstanding communication skills
• Excellent organizational and time management skills

Experience

Front Office Supervisor 09/2009 to 04/2013Homewood Suites DIADenver, CO

Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk.
Trained and developed several new associates
Introduced and successfully implemented new shift closing process
Moved the Guest Satisfaction Scores higher by better inter-department communications
Successfully increased revenue by aggressive airport room sales
Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures
Organized team meetings to ensure that the entire front office team is on the same page
Successfully passed all the requirements of quality assurance audit
Implemented competitive training programs for the associates to keep them motivated
Successfully completed cross training for the food and beverage department

Night Manager 12/2007 to 03/2009Red Lion HotelDenver, CO

Responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.

Front Desk Agent03/2007 to 12/2007Embassy Suites HotelAlexandria, VA

Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Front Desk Clerk / Night Audit *Hotel Night Auditor01/2005 to 01/2007Denver Doubletree HotelDenver, CO

Always greet guests in a friendly and professional manner according to Hotel standards
Engage each guest as a unique individual and listen attentively to their requests
Perform accurate check-ins and check-outs of guests daily
Answer the telephone in a timely and professional manner
Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
Responsible for a cash float throughout the shift and ensuring all floats balance correctly at the end of shift
Anticipate and address guest's service needs
Listening to guest's complaints or concerns and resolves their issue in a timely manner
Promoted a safe working environment
Learnd and adhered to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Manage nightly hotel operations
Verify revenue from all sources is accurately balanced, follow up on any discrepancies
Performing end-of day procedures
Producing daily reports for departments and department heads
Compile and run statistical reports for all departments and transfer information to hotel accounting department

PACKAGE HANDLER01/2005UPSDenver, CO

Load packages on conveyor belts and on delivery trucks
Move and store materials and products
Stack materials in accordance to instructions
Assist with unloading trucks

cashier01/2003 to 01/2005Rite AidAurora, CO

Finalize transactions on the cash register and provide customer service
Include scanning items, processing payments, applying coupons, providing change, and issuing receipts.
Providing product knowledge, answering customer inquiries, and handling customer complaints.
Stocking shelves, answering phones, monitoring inventory, and maintaining a clean and organized store environment

cashier01/2000 to 01/2003McDonaldDenver, CO

Welcome customers, package or serve orders, receive payments, and give out receipts.

Education

Bachelor of Science: Biology2015Metropolitan State University of DenverDenver, CO

Minor in Chemistry

High School Diploma: General Study 2004Eagle Crest High SchoolAurora, CO

Languages

Proficient in English, and Arabic. Intermediate in Spanish

Skills

MS Word
Access
Excel
SAP
knowledge of Lean Manufacturing principles
broad knowledge of production operations
knowledge of quality management systems
knowledge of staff management principles and practices

Resume Overview

Companies Worked For:

Homewood Suites DIA
Red Lion Hotel
Embassy Suites Hotel
Denver Doubletree Hotel
UPS
Rite Aid
McDonald

School Attended

Metropolitan State University of Denver
Eagle Crest High School

Job Titles Held:

Front Office Supervisor
Night Manager
Front Desk Agent
Front Desk Clerk / Night Audit *Hotel Night Auditor
PACKAGE HANDLER
cashier

Degrees

Bachelor of Science : Biology 2015
High School Diploma : General Study 2004

Front Office Supervisor Resume Example

Resume Score: 90%

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