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Front Office Supervisor Resume Example

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FRONT OFFICE SUPERVISOR
Summary

Hard working Hotel Front Desk Agent dedicated to the accommodation and satisfaction of customers. Skilled in the management of guest data and information, check-in and check-out, and customer service. Specialize in collaborating with customers to achieve efficient and expedient assistance.

Highlights

Guest registration

Customer service

Room services

Record keeping

Phone management

Organized

Reliable

  • Good knowledge of bookkeeping activities
  • • Exceptional mathematical acumen
  • • Outstanding communication skills
  • • Excellent organizational and time management skills
Experience
Front Office Supervisor 09/2009 to 04/2013Accor HotelsCarolina , PR
  • Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Belldesk.
  • Trained and developed several new associates
  • Introduced and successfully implemented new shift closing process
  • Moved the Guest Satisfaction Scores higher by better inter-department communications
  • Successfully increased revenue by aggressive airport room sales
  • Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures
  • Organized team meetings to ensure that the entire front office team is on the same page
  • Successfully passed all the requirements of quality assurance audit
  • Implemented competitive training programs for the associates to keep them motivated
  • Successfully completed cross training for the food and beverage department
Night Manager 12/2007 to 03/2009Intercontinental Hotels GroupNew Orleans , LA
  • Responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.
  • Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Front Desk Agent03/2007 to 12/2007Accor HotelsPittsburgh , PA
  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Front Desk Clerk / Night Audit *Hotel Night Auditor01/2005 to 01/2007G.Z.Q.S.O.Detroit , MI

  • Always greet guests in a friendly and professional manner according to Hotel standards
  • Engage each guest as a unique individual and listen attentively to their requests
  • Perform accurate check-ins and check-outs of guests daily
  • Answer the telephone in a timely and professional manner
  • Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
  • Responsible for a cash float throughout the shift and ensuring all floats balance correctly at the end of shift
  • Anticipate and address guest's service needs
  • Listening to guest's complaints or concerns and resolves their issue in a timely manner
  • Promoted a safe working environment
  • Learnd and adhered to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Manage nightly hotel operations
  • Verify revenue from all sources is accurately balanced, follow up on any discrepancies
  • Performing end-of day procedures
  • Producing daily reports for departments and department heads
  • Compile and run statistical reports for all departments and transfer information to hotel accounting department
PACKAGE HANDLER01/2005Yale-New Haven HealthEast Lyme , CT
  • Load packages on conveyor belts and on delivery trucks
  • Move and store materials and products
  • Stack materials in accordance to instructions
  • Assist with unloading trucks
cashier01/2003 to 01/2005Yale-New Haven HealthNew Canaan , CT
  • Finalize transactions on the cash register and provide customer service
  • Include scanning items, processing payments, applying coupons, providing change, and issuing receipts.
  • Providing product knowledge, answering customer inquiries, and handling customer complaints.
  • Stocking shelves, answering phones, monitoring inventory, and maintaining a clean and organized store environment
cashier01/2000 to 01/2003McDonaldCity , STATE
  • Welcome customers, package or serve orders, receive payments, and give out receipts.
Education
Bachelor of Science: Biology2015Metropolitan State University of DenverCity, State

Minor in Chemistry

High School Diploma: General Study 2004Eagle Crest High SchoolCity, State
Languages
Proficient in English, and Arabic. Intermediate in Spanish
Skills
  • MS Word
  • Access
  • Excel
  • SAP
  • knowledge of Lean Manufacturing principles
  • broad knowledge of production operations
  • knowledge of quality management systems
  • knowledge of staff management principles and practices
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
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  • Formatting
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Metropolitan State University of Denver
  • Eagle Crest High School

Job Titles Held:

  • Front Office Supervisor
  • Night Manager
  • Front Desk Agent
  • Front Desk Clerk / Night Audit *Hotel Night Auditor
  • PACKAGE HANDLER
  • cashier

Degrees

  • Bachelor of Science : Biology 2015
    High School Diploma : General Study 2004

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