LiveCareer-Resume

front office supervisor resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Humble Front Office Supervisor with ten years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.

Skills
  • Team Building
  • Coaching and Mentoring
  • Motivational Leadership
  • Team Management and Supervision
  • Handling Customer Complaints
  • Methodical and Organized
  • Delegation and Work Assignment
  • Friendly and Relatable
  • Attention to Detail
  • Schedule Coordination
Education
ATI Career Training Center Dallas, TX, Expected in 07/2006 Associate of Science : Medical Assistant - GPA :
Work History
Alliance Healthcare Services, Inc. - Front Office Supervisor
Seattle, WA, 11/2015 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Reviewed and sent medical records to other physicians upon request.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Used MacPractice to schedule appointments for doctor visits and procedures.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Supported office staff and operational requirements with administrative tasks.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
  • Scheduled, rescheduled and cancelled appointments for medical patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Filed and retrieved patient records for provider.
  • Aided with prescription refill requests.
  • Maintained current and accurate medical records for patients.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Verified insurance coverage and obtained pre-authorizations.
  • Coordinated with facilities to set up surgeries for general and bariatric surgeons.
  • Educated patients about surgeries and provided treatment plan documentation.
Novant Health - Insurance Verification Specialist
North Wilkesboro, NC, 06/2015 - 11/2015
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Verified all patient demographic information when registering for services.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Reviewed multiple patient cases and insurance coverage information per week.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Posted payments to accounts and maintained records.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Floating patient represenative
Equality Health - Medical Front Office Coordinator
Phoenix, AZ, 09/2010 - 06/2015
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Verified insurance benefits and precertification for upcoming appointments and procedures.
  • Scheduled, rescheduled and cancelled appointments for medical patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed clerical duties and tasks for clinic administration.
  • Reviewed and sent medical records to other physicians upon request.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Used MacPractice to schedule appointments for doctor visits and procedures.

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Resume Overview

School Attended

  • ATI Career Training Center

Job Titles Held:

  • Front Office Supervisor
  • Insurance Verification Specialist
  • Medical Front Office Coordinator

Degrees

  • Associate of Science

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