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front office supervisor resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Over 10 years of responsible corporate experience with a proven record of accomplishment in the areas of customer service, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels. I have the ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. 
Skills
  • ICD-10 (International Classification of Disease Systems)
  • Billing and collection procedures expert
  • Insurance and collections procedures
  • Understands insurance benefits
  • Office management professional
  • Close attention to detail
  • Office support (phones, faxing, filing)
  • Excellent verbal communication
  • Adept multi-tasker
  • Strong presentation skills
  • Strategic planning capability
  • Analytical thinker
  • Knowledge of Medicaid statutes and regulations
  • Medical terminology knowledge
  •  Adept multi-tasker
  • Strong presentation skills
  • Strategic planning capability
  • Analytical thinker
  • Knowledge of Medicaid statutes and regulations 
  • Familiar with commercial and private insurance carriers
  • Resourceful and reliable worker
Work History
Front Office Supervisor, 06/2013 - Current
B.F. Saul Company Hospitality Chantilly, VA, USA
  • Handle medical front desk in scheduling, billing, and health/insurance records supervision.
  • Keep frequent communication between patients, staff, and physician.
  • Answer to precedence issues to make certain the timely referral of immediately required medical care.
  • Daily responsibilities included assuring the readiness of the reception area, opening the building at the designated time and having all front desk services fully operational at the start of business hours.
  • Practice average of 60-patients on daily basis for fast-paced common practice.
  • Screen and prioritize a high volume of calls, manage medical records, and collect patient co-payments and balances.
  • Supervise a staff of 7 people in both Miami/Hollywood office.
  • Assign and regulate clerical/secretarial functions.
  • Delegate work responsibilities among office personnel.
  • Responsible for ordering supplies for the office and training new employees in regards to office procedures and policies.
  • Manage/conduct professional training programs for the staff.
Administrative Assistant, 03/2012 - 06/2013
National Vision Freeport, NY, USA
  • Carry out Audiology Department office administrative duties.
  • Instructed and advised patients on hearing aid use.
  • Deftly made appointments and provided telephone support to the Audiologists.
  • Provided hearing aid users with minor hearing aid repair services and any questions they would have pertaining their hearing aid purchase.
  • Maintained Audiology Department files such as price lists.
  • Ensured that patient education materials were stocked and displayed.
  • Monitored inventory and initiated replacement orders to maintain operating supply level.
  • Efficiently checked the hearing aids upon their arrival.
  • Developed strong relationships with different manufacturing companies.
  • Managed all hearing aid inventory such a stock, demos, and patient sales.
Administrative Assistant, 09/2010 - 02/2012
National Vision Fresno, CA, USA
  • Handle medical front desk in scheduling, billing, and health/insurance records supervision.
  • Keep frequent communication between patients, staff, and physician.
  • Answer to precedence issues to make certain the timely referral of immediately required medical care.
  • Daily responsibilities included assuring the readiness of the reception area, opening the building at the designated time and having all front desk services fully operational at the start of business hours.
  • Practice average of 60-patients on daily basis for fast-paced common practice.
  • Screen and prioritize a high volume of calls, manage medical records, and collect patient co-payments and balances.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Client Service Representative, 06/2007 - 10/2010
Elliot Health System Raymond, NH, USA
  • Accurately billed all insurance claims and physician invoices.
  • Accurately applied payments to patient/physician accounts.
  • Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts.
  • Reviewed billing edits and provided insurance providers with corrected information.
  • Provided tenacious follow-up to ensure proper payments were fully collected.
Front Office Supervisor, 01/2005 - 06/2007
B.F. Saul Company Hospitality Boca Raton, FL, USA
  • Responsible for cash management, employee management, supply ordering, staff training, and customer service relations.
  • Billed all payments to insurance companies, supervised three departments; pre-certification, appointments, and front desk.
  • Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
  • Performed daily clerical functions: phones, typing, filing, and customer service.
  • Supervised a staff of 6 employees.
Education
Bachelor of Arts: Health Service Administration, Expected in 1 2013
-
Florida International University - Miami, Florida
GPA:
Status - Health Service Administration
Associate of Arts: Health Service Administration, Expected in 1 2010
-
Miami Dade College - Miami, Florida
GPA:
Status - Health Service Administration
Skills
administrative, billing, cash management, clerical, good communication skills, CPU, Excellent customer service, customer service, fast, filing, insurance, inventory, employee management, materials, Medisoft, Excel, office, PowerPoint, Windows XP, Microsoft Word, organizational, personnel, policies, processes, Quick Learner, Quickbooks, reception, sales, scheduling, secretarial, Scripts, staff training, supervision, team player, telephone, phones, training programs, 45 wpm, Typing Speed, typing

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Resume Overview

School Attended

  • Florida International University
  • Miami Dade College

Job Titles Held:

  • Front Office Supervisor
  • Administrative Assistant
  • Administrative Assistant
  • Client Service Representative
  • Front Office Supervisor

Degrees

  • Bachelor of Arts
  • Associate of Arts

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