front office supervisor resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven and compassionate health care professional with 14 years hands-on experience in fast-paced Medical Practice. Accountable and responsible with a strong focus on patient wellness.

Professional Experience
Front Office Supervisor, 02/2005 -
B.F. Saul Company Hospitality Sterling, VA,
  • Promotes accuracy and efficiency in front desk procedures and paperwork
  • Daily scanning, data entry and trouble shooting of patient paperwork
  • Oversee patient intake and reception
  • Daily processing of incoming records and record request
  • Training of front desk staff
  • Helped develop and improve front desk procedures
  • Oversee records request and other front desk invoices
  • Resolved insurance issues with patients, physician and staff
  • Organize and coordinate the ordering of office supplies
  • Enhance communication between physician, front desk, MA and office manager
  • Oversee front desk and medical records area
  • Answer and record messages for multiple phone lines
  • Engaged in patient advocacy
  • Maintain an environment conducive to patient comfort and confidentiality
  • Provided written referrals to other specialist
  • Insurance verification
  • Financial Counseling
  • Precertification of procedures, office and hospital setting
  • Prescription refills and transfers. Electronically, Fax, Verbal
  • Hippa Officer, trained all staff on Hippa guidelines
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Handled and resolved escalated patient complaints
  • Filled in for front desk, as necessary
  • Inventoried and ordered medical supplies monthly
  • Reviewed notes from inpatient and outpatient encounters to aid the physician in coding
  • Audits chart documentation for quality purposes to ensure that provider coding and documentation is synchronous
  • Fluent in CPT and ICD 9 terminology
  • Filled in for medical assistant as necessary

Office Coordinator , 02/2000 - 02/2005
Ascential Chicago, IL,
  • Handled all front office duties
  • Greeted patients and visitors to the practice
  • Registered patients in the practice management system
  • Insurance verifications
  • Collected co-pays and other monies
  • Answered multiple phone lines, taking messages and making appointments
  • Precertification and scheduling of procedures
  • Maintained medical records
  • Answered record request and subpoenas
  • Prepared letters and documents for the patients
  • Ordered office supplies
  • Ordered medical supplies
  • Filled in for the Medical Assistant as needed
  • Prescription refills and transfers
  • Requested authorizations and referrals

Education and Training
High School Diploma: , Expected in 1998
Miami Southridge Senior High School - Miami, Florida
Status -

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Resume Overview

School Attended

  • Miami Southridge Senior High School

Job Titles Held:

  • Front Office Supervisor
  • Office Coordinator


  • High School Diploma

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