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Front Office Supervisor Resume Example

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FRONT OFFICE SUPERVISOR
Summary
Organized, independent worker with strong time-management skills. Versatile professional transitioning into corporate business development from a career as a small business owner. Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Highly motivated sales associate with extensive customer service and sales experience. High-energy Front Office Supervisor focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.
Highlights
Store operations Reliable MS Office proficient Conflict resolution skills Retail inventory management Outstanding communication skills Flexible schedule Team-oriented Skilled multi-tasker Deadline-oriented Exceptional customer service skills Strong problem solverStaff management
Staff management
  • Hospitality expertise
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
Experience
Front Office Supervisor
October 2014 to CurrentInterstate Hotels － Montgomery, TX

Supervises 6+ front desk staff. Greets all guests in a courteous and professional manner. Processes guest payments for room charges, food and beverage charges and phone charges. Greets and registers guests and issues room keys. Implements high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Balances all rebates and other miscellaneous charges. Refers guests to local restaurants and recommended attractions in the area. Serves as public relations representative for the hotel. Greets all guests in a courteous and professional manner.

Gift Shop Manager
February 2014 to September 2014Interstate Hotels － Montgomery, TXComputed sales prices, total purchases and processed payments. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Replenished floor stock and processed shipments to ensure product availability for customers.
Owner/Operator
February 2010 to October 2011Hidden Pleasures Boutique － Willis, TX
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Generated repeat business through exceptional customer service.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Posted receipts to appropriate general ledger accounts.
  • Maintained records related to sales.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Priced merchandise, stocked shelves and took inventory of supplies.
Owner/Operator
May 2004 to December 2009KWC Designs － Willis, TX
  • Painted surfaces using brushes, spray guns and paint rollers.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces.
  • Obtained proper dimensions and finish specifications from blueprints, sketches and verbal instructions.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces.
  • Polished painted surfaces with sandpaper, pumice, rouge, wax and other finishing materials.
  • Protected all surfaces with drop cloths prior to and during painting.
  • Minimized disruption of client space and thoroughly cleaned up after the completion of each job.
  • Taped around windows and fixtures prior to painting walls.
  • Cleaned and properly stored all paint equipment and supplies at the end of each work day.
  • Bid on projects, prepped the sites and completed the projects in line with customer specifications.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces.
  • Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project.
  • Applied paint with cloth, brush, sponge and fingers to create special effects.
Education
Associate of Arts : Marketing/Business ManagementSam Houston State University － Willis, TX

Marketing/Business Management Completed 56 Credit hours.


Attended full-time College classes from 2012-2013. This explains the gap in employment.

Skills

accruals, blueprints, budgets, communication skills, Conflict resolution, Credit, client, customer service, customer service skills, dimensions, general ledger accounts, inventory management, inventory, materials, MS Office, windows, painting, paint, problem solver, Retail, sales, telephone

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Resume Overview

Companies Worked For:

  • Interstate Hotels
  • Hidden Pleasures Boutique
  • KWC Designs

School Attended

  • Sam Houston State University

Job Titles Held:

  • Front Office Supervisor
  • Gift Shop Manager
  • Owner/Operator

Degrees

  • Associate of Arts : Marketing/Business Management

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