Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over two years in the hospitality industry.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Supervised a team of five front desk agents and helped them to resolve issues that arose during their shifts.
Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
Updated team members about changes in hotel products, services, pricing and policies.
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