LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over two years in the hospitality industry.

Skills
  • Service-oriented
  • Hospitality background
  • OnQ knowledge
  • Adaptability and responsiveness
  • Quality assurance
  • Guest services
  • Staff training
  • MS Windows proficient
Work History
Marriott Vacations Worldwide - Assistant Front Office Manager
Washington, DC, 03/2018 - 05/2018
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Supervised a team of five front desk agents and helped them to resolve issues that arose during their shifts.
  • Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
  • Updated team members about changes in hotel products, services, pricing and policies.
Benchmark Hospitality - Front Office Supervisor
Fontana, WI, 03/2017 - 03/2018
  • Ensure Outstanding customer care at all times.
  • Oversee work of front desk and bell staff.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Maximize sales through up-selling.
  • Build strong relationships and liaise with all other department's.
  • Takes responsibility when the Front Office Manager/Assistant Front Office Manager are absent.
Aimbridge Hospitality - Front Desk Associate
Longmont, CO, 11/2014 - 02/2017
  • Received Employee of the Year for 2016.
  • Trained new team members on AM Shift, PM Shift, and Night Audit.
  • Responded to guest reviews on both SALT and Trip Advisor.
  • Checking guests in and out of the CRS system.
  • Processing both credit card and cash payments.
  • Operate switchboard telephone.
  • Taking reservations and answering inquiries about the area over the phone.
Hampton Inn By Hilton - Room Attendant Associate
City, STATE, 10/2014 - 03/2015
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
  • Inspected rooms for any damages and filed work orders as well as notified superiors.
  • Stocking items in both the bedroom area and the bathroom.
  • Keeping the housekeeping cart well stocked for other attendants.
  • Work quickly without compromising quality.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Moved chairs, desks and beds around rooms to clean behind and underneath them.

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School Attended

    Job Titles Held:

    • Assistant Front Office Manager
    • Front Office Supervisor
    • Front Desk Associate
    • Room Attendant Associate

    Degrees

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