Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over two years in the hospitality industry.
Skills
- Service-oriented
- Hospitality background
- OnQ knowledge
- Adaptability and responsiveness
- Quality assurance
- Guest services
- Staff training
- MS Windows proficient
Work History
Marriott Vacations Worldwide - Assistant Front Office Manager
Washington, DC, 03/2018 - 05/2018
Washington, DC, 03/2018 - 05/2018
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Supervised a team of five front desk agents and helped them to resolve issues that arose during their shifts.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
- Updated team members about changes in hotel products, services, pricing and policies.
Benchmark Hospitality - Front Office Supervisor
Fontana, WI, 03/2017 - 03/2018
Fontana, WI, 03/2017 - 03/2018
- Ensure Outstanding customer care at all times.
- Oversee work of front desk and bell staff.
- Reviewed account information and charges with guests during check-out.
- Resolved service-related problems in a timely manner.
- Maximize sales through up-selling.
- Build strong relationships and liaise with all other department's.
- Takes responsibility when the Front Office Manager/Assistant Front Office Manager are absent.
Aimbridge Hospitality - Front Desk Associate
Longmont, CO, 11/2014 - 02/2017
Longmont, CO, 11/2014 - 02/2017
- Received Employee of the Year for 2016.
- Trained new team members on AM Shift, PM Shift, and Night Audit.
- Responded to guest reviews on both SALT and Trip Advisor.
- Checking guests in and out of the CRS system.
- Processing both credit card and cash payments.
- Operate switchboard telephone.
- Taking reservations and answering inquiries about the area over the phone.
Hampton Inn By Hilton - Room Attendant Associate
City, STATE, 10/2014 - 03/2015
City, STATE, 10/2014 - 03/2015
- Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
- Inspected rooms for any damages and filed work orders as well as notified superiors.
- Stocking items in both the bedroom area and the bathroom.
- Keeping the housekeeping cart well stocked for other attendants.
- Work quickly without compromising quality.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Moved chairs, desks and beds around rooms to clean behind and underneath them.
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Job Titles Held:
- Assistant Front Office Manager
- Front Office Supervisor
- Front Desk Associate
- Room Attendant Associate
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