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Front Office Supervisor Resume Example

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FRONT OFFICE SUPERVISOR
Professional Summary
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over two years in the hospitality industry.
Skills
  • Service-oriented
  • Hospitality background
  • OnQ knowledge
  • Adaptability and responsiveness
  • Quality assurance
  • Guest services
  • Staff training
  • MS Windows proficient
Work History
Front Office Supervisor03/2017 to Current
Company Name – City, State
  • Ensure Outstanding customer care at all times.
  • Oversee work of front desk and bell staff.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Maximize sales through up-selling.
  • Build strong relationships and liaise with all other department's.
  • Takes responsibility when the Front Office Manager/Assistant Front Office Manager are absent.
Front Desk Associate12/2014 to 03/2017
Company Name – City, State
  • Received Employee of the Year for 2016.
  • Trained new team members on AM Shift, PM Shift, and Night Audit.
  • Responded to guest reviews on both SALT and Trip Advisor.
  • Checking guests in and out of the CRS system.
  • Processing both credit card and cash payments.
  • Operate switchboard telephone.
  • Taking reservations and answering inquiries about the area over the phone.
Room Attendant Associate11/2014 to 04/2015
Company Name – City, State
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
  • Inspected rooms for any damages and filed work orders as well as notified superiors.
  • Stocking items in both the bedroom area and the bathroom.
  • Keeping the housekeeping cart well stocked for other attendants.
  • Work quickly without compromising quality.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Moved chairs, desks and beds around rooms to clean behind and underneath them.
Education
Bachelor of Arts: English Literature2015Ohio University- City, State
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Resume Overview

School Attended

  • Ohio University

Job Titles Held:

  • Front Office Supervisor
  • Front Desk Associate
  • Room Attendant Associate

Degrees

  • Bachelor of Arts : English Literature 2015

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