Front Office Supervisor resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Front Office Supervisor with extensive knowledge of the Guest Needs and making sure there stay is the best. Energetic, outgoing and driven to reach company goals.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Inventory control familiarity
  • Customer service expert
  • Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
  • Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Sheraton Award

  • Grand Ambassador Of the Month July 2015
Front Office Supervisor , 08/2015 to Current
Us Oncology, Inc.Amarillo, TX,
  • Hotel Implement company programs and supervises the daily operations of the front office to comply with standard operating procedures.
  • Motivate associates to ensure an optimal level of quality service and hospitality are provided to the guests.
  • Respond to guests' special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guests' satisfaction and repeat business.
  • Supervise the guest service agents, PBX operators and bell staff during the second shift.
  • Ensure arriving and in-house guests are assigned proper rooms and receive proper services and are charged proper rates.
  • Responsible for gift shop profitability, inventory, ordering and cash handling.Train new hires.
  • Perform pre-shift meetings with staff.
  • Perform all other duties as assigned.
  • Perform quality audits on front desk, Perform all front desk tasks: check in/out and e-check ins posting to guest folios inventory gift shop items validating parking explaining features and services of hotel enroll guests to Starwood Preferred Guest program perform all necessary tasks as instructed.
Front Desk Agent, 07/2011 to 08/2015
Umpqua Indian Development CorporationEagle Point, OR,
  • Ensures accurate and timely recording and reporting of all property receipts.
  • Maintains guest service standards at the front desk at all times.
  • Follows cash handling procedures as outlined by the accounting department.
  • Collects payment at check out and provides change for guests as needed.
  • Performs all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills.
  • Completes express check out in a timely manner and issues to security for delivery.
  • Completes the daily sales report and issues to all departments.
  • Prepares all computer systems for the following day.
  • Ensures accurate and timely backup files / tapes are maintained on a daily basis.
  • Prepares, balances, posts, and distributes all necessary reports on a daily basis.
  • Completes property walk through, ensuring buildings are secure and safety systems in working order.
  • Contacts management in emergency situations.
Shift Coordinator, 06/2010 to 07/2011
SephoraAustin, TX,
  • Supervising Temps Employees.
  • Work with Microsoft Office programs Word, Excel, Power Point.
  • Training new employees at their assignment.
  • Performs all end report of the Night Shift.
Office Assistant, 07/2006 to 12/2006
Puc NationalSylmar, CA,
  • Managed office documentation Greeted and directed visitors / customers to their destination and provided general information Answered multi-line telephone, routed calls, and took accurate messages Performed faxing , photocopying and filing duties Assisted student in there Pell Grant Loan and other federal loan.
GED: General , Expected in 2013
Puerto Rican Cultural Center - Springfield, MA

Bilingual English/Spanish


accounting, auditing, backup, cash handling, cashier, credit, customer support, database, delivery, documentation, Bilingual English, faxing, features, filing, Front Office, inventory, meetings, Excel, Microsoft Office programs, office, Power Point, Word, Monarch, multi-line telephone, PBX, PR, quality, express, recording, reporting, safety, sales, Spanish, Supervisor.

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Resume Overview

School Attended

  • Puerto Rican Cultural Center

Job Titles Held:

  • Front Office Supervisor
  • Front Desk Agent
  • Shift Coordinator
  • Office Assistant


  • GED

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