front office supervisor resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Patient and empathetic Front Desk Supervisor with an extensive background in conflict resolution and customer care. Desires a Front Desk Manager role. Trained in Opera and NiteVision software. Exceptional leader talented in customer relations, problems solve and anticipate customer's needs. Technically-savvy with outstanding relationship building, training, and presentation skills.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Front Office Supervisor, 10/2017 to 05/2018
Us Oncology, Inc.Flower Mound, TX,

• Recruit, hire, train and supervise front office staff of six people increasing Medallion’s scores by 75%
• Established efficient workflow processes, monitory daily productivity and implemented modifications to improve the overall effectiveness of front office personnel and activities
• Developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements
• Promoted an incredibly talented houseman to a front desk agent, which improved his auto estimate and cross-training him in different departments of the hotel.
• Greet guests and the visitors in-person and via telephone calls. Also, greet incoming guests in a very professional manner and provide friendly, knowledgeable assistance
• Implemented a system to keep the front desk office area clean and neat to give guests and visitors a positive impression of the hotel and making our daily duties flow throughout all shifts
• Provided clerical support to hotel guests and employees, including copying, faxing and file management, to maintain any department working at a good speed
• Supported training of new employees and cross-train potential in-house talents on hotel operational software
• Oversee inventory and office supply purchases ensuring productivity and efficiency

Front Desk Supervisor, 09/2014 to 09/2017
Avalon BayElmsford, NY,
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Resolved issues in a timely and professional manner with knowledgeable and friendly service.
  • Oversaw all front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
  • Checked guests in an out of the hotel, made reservations and processed payments.
  • Balanced hotel accounts at the end of the day.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Performed concierge services for guests as needed.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Maintained account records.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Solved unresolved customer issues.
  • A strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Identified individual development needs with appropriate training.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Managed workflow to exceed quality service goals.
Assistant Store Manager, 07/2006 to 05/2014
Columbia Sportswear Co.Southaven, MS,
  • Promoted from Team Leader to Assistant Manager with eight months
  • Counted cash drawers and made bank deposits
  • Interviewed job candidates and made staffing decisions
  • Managed staff of twelve sales associates, one store supervisor, and one key holder
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify that it was correctly priced and displayed
  • Increased profits through effective sales training and troubleshooting profit loss areas
  • Trained and developed new associates on POS system and key sales tactics
  • Generated repeat business through exceptional customer service
  • Conducted store inventories once per quarter
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Alerted customers to upcoming sales events and promotions
  • Identified potential shoplifters and alerted management
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Welcomed customers into the store and helped them locate items
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Supervised and directed all merchandise and shipment processing
Associate of Arts: Hospitality , Expected in December 2018 to Bunker Hill Community College H Building - Charlestown, MA
Bachelor of Science: Physical Education , Expected in 1982 to Methodist University of Piracicaba - Unimep - SP, Brazil
Associate of Science: Medical Interpreter, Expected in 2014 to Bunker Hill Community College - Chelsea Campus - Chelsea, MA
Internship at Massachusetts General Hospital 2015/2016  Graduated in May 2016. GPA: 3.367
Master of Science: Marketing and Publicity of Tourism, Expected in 2002 to Senac University Center - Aguas de São Pedro - SP, Brazil
Volleyball Coach Specialist Level 2 : Volleyball strategies and training techniques, Expected in 1996 to Brazilian Confederation of Volleyball - SP Brazil,
  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships.
  • Conflict Resolution
    • Responsible for handling guests account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Received the "Employee of the Month" award:

- Kohl's Department Store - Salem NH (2003)

- Gap. Inc. Rockingham Mall Salem NH (2004 and 2005)

- Christmas Tree Shops Store Salem NH (2006)

- Coldwater Creek Store Burlington MA (2010)

- Hyatt House Boston-Burlington MA (2016)

  • Bunker Hill Community College - Honor Student - Dean's List 2015
  • Bunker Hill Community College - Merit List 2017
  • Computer Training Certificate
  • Medical Interpreter Certificate
  •  ALLERGEN AWARENESS TRAINING, by Berkshire AHEC -Pittsfield Ma October 2017 to October 2022.        
  • SERV Safe Certification – Food Protection Manager Certification Examination ANSI – CFP December 2017 to December 2022 Certify # 15912009. 

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Resume Overview

School Attended

  • Bunker Hill Community College H Building
  • Methodist University of Piracicaba - Unimep
  • Bunker Hill Community College - Chelsea Campus
  • Senac University Center - Aguas de São Pedro
  • Brazilian Confederation of Volleyball

Job Titles Held:

  • Front Office Supervisor
  • Front Desk Supervisor
  • Assistant Store Manager


  • Associate of Arts
  • Bachelor of Science
  • Associate of Science
  • Master of Science
  • Volleyball Coach Specialist Level 2

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