Patient and empathetic Front Desk Supervisor with an extensive background in conflict resolution and customer care. Desires a Front Desk Manager role. Trained in Opera and NiteVision software. Exceptional leader talented in customer relations, problems solve and anticipate customer's needs. Technically-savvy with outstanding relationship building, training, and presentation skills.
• Recruit, hire, train and supervise front office staff of six people increasing Medallion's scores by 75%
• Established efficient workflow processes, monitory daily productivity and implemented modifications to improve the overall effectiveness of front office personnel and activities
• Developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements
• Promoted an incredibly talented houseman to a front desk agent, which improved his auto estimate and cross-training him in different departments of the hotel.
• Greet guests and the visitors in-person and via telephone calls. Also, greet incoming guests in a very professional manner and provide friendly, knowledgeable assistance
• Implemented a system to keep the front desk office area clean and neat to give guests and visitors a positive impression of the hotel and making our daily duties flow throughout all shifts
• Provided clerical support to hotel guests and employees, including copying, faxing and file management, to maintain any department working at a good speed
• Supported training of new employees and cross-train potential in-house talents on hotel operational software
• Oversee inventory and office supply purchases ensuring productivity and efficiency
- Kohl's Department Store - Salem NH (2003)
- Gap. Inc. Rockingham Mall Salem NH (2004 and 2005)
- Christmas Tree Shops Store Salem NH (2006)
- Coldwater Creek Store Burlington MA (2010)
- Hyatt House Boston-Burlington MA (2016)
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