Front Office Supervisor resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am a detail-oriented, organized, self-directed individual. With my fifteen years of administrative medicine and determined attitude, I have been able to successfully maintain regular office duties while simultaneously managing multiple administrative projects. My tenacity allows me to consistently run an on-time facility, while streamlining office operations. I empower others to work together efficiently and effectively. My ability to deliver outstanding results has led to increased levels of responsibility and recognition. My well-developed interpersonal communications skills has helped me work effectively with a variety of professional and a diverse cultural community while keeping an outstanding client relationship.


    Hotel Zoe Fisherman's Wharf Quarterly Achievement Award

  • Staff Development and Training
  • Time Management
  • Handling Complaints
  • Complex Problem Solving
  • Project Management
  • Phone and Email Etiquette
  • Opera
  • HotSOS
  • ADP Unifocus
  • Revinate
  • EPIC
  • Audit
Work History
Assistant Front Office Manager, 01/2022 to Current
Us Oncology, Inc.Corvallis, OR,
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Supervised payroll corrections for accuracy and duplications.
  • Created training modules in partnership with HR for new hires.
  • Provided clerical support, addressing routine and special requirements and request.
  • Interacted with customers by phone, email or in-person to provide information.
  • Produced high-quality communications for internal and external use.
  • Reconcile any guest billing issues.
  • Revised shift Checklist and Daily Reports.
  • Trained new-hires on Marriott and SmashHotels procedures and standards to better service customers.
  • Drafted employee work schedules to fill coverage gaps.
  • Recommended strong business plans, operational decisions and financial processes to support business sustainability.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Recruited and hired top performers to add talent and value to department.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Protected staff and customers and minimized legal issues by quickly resolving safety issues.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Assisted Housekeeping when short staffed to ensure room availability.
  • Collaborated with Housekeeping, Engineering, Valet, IT and F&B to streamline guest experience.
  • Respond to all online and internal reviews within 24 hours.
  • Balancing the house.
  • Responding to all guest follow ups from MOD.
  • Updated inventory.
Front Office Supervisor, 10/2019 to 12/2021
The Luxottica GroupPasadena, CA,

  • Established and updated work schedules to account for changing staff and unexpected workloads.
  • Created documents such as SOP's and updated company policies to guide front office personnel.
  • Coached employees through day-to-day work and complex problems.
  • Assisted Assistant General Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Demonstrating genuine hospitality when greeting or communicating with guest to establish great rapport.
  • Collaborated with Housekeeping, Valet, Engineering departments to achieve guest satisfaction.
  • Improved customer satisfaction scores through rapid response with effective solutions.
  • Supervised six agents and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to AGM.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Maintained established levels of inventory based on sales forecasts and demand to fulfill orders on time.
  • Completed weekly and yearly Revinate reports for management and staff.
  • Supervised payroll corrections such as upsells, break penalty's.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Interacted with customers by phone, email or in-person to provide information.
Sales, 04/2014 to 11/2019
Pacific Office AutomationWest Valley City, UT,

  • Provided positive first impressions to welcome existing, new and potential customers.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Proficient in understanding clients needs and able to confidently advise in proper packages.
  • Communicate clearly each clients contract and unexpected nuance that may occur.
  • Guiding guest through our facility, menu and pricing.
  • Proactively preparing for large events, reservations or walk-ins by staying organized and fully stocking all areas of our facility.
  • Demonstrating genuine hospitality when greeting or communicating with guest to establish great rapport.
  • Understanding timing for food, drinks and service for an overall seamless experience.
  • Knowledgeable in our food and drink menus to be able to assist with allergies, diets, restrictions and taste.
  • California Food Handlers Card and Food Safety

Administrative Assistant, 09/2007 to 04/2014
Company NameCity, State,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained inventory levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized patient files and streamlined operations to improve efficiency.
  • SuperUser Training Manager for EPIC software
  • Audit all medical orders, referrals for Breast Health Center and Radiology to remain complaint and legal.
  • Meeting OSHA and HIPPA standard.
  • Liaison between Administrative staff, Technologist, Nurse, Radiologist and patient to reduce stress levels and accurately communicating information.
  • Cohesively works with all staff to complete critical time sensitive projects.
  • Verify coding for Physician, Hospital, Insurance, and patient.
  • Scheduling proper appointment.
  • Strong Verbal communication for high speed recorded calls surpassing expected volume.
  • Managing all check-ins for each department to insure each team performs effectively.
  • Providing resources for staff to have the capability to perform independently.
Associate of Science: General Studies, Expected in
City College of San Francisco - San Francisco, CA
Certification UI Web Development : UI Engineer Web Development , Expected in 01/2019
Golden State - San Francisco, CA,
California Certified And Licensed Phlebotomist: Phlebotomy, Expected in 06/2010
Boston Reed College - Napa, California ,

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Resume Overview

School Attended

  • City College of San Francisco
  • Golden State
  • Boston Reed College

Job Titles Held:

  • Assistant Front Office Manager
  • Front Office Supervisor
  • Sales
  • Administrative Assistant


  • Associate of Science
  • Certification UI Web Development
  • California Certified And Licensed Phlebotomist

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