Front Office Supervisor resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
I am a detail-oriented, organized, self-directed individual. With my fifteen years of administrative medicine and determined attitude, I have been able to successfully maintain regular office duties while simultaneously managing multiple administrative projects. My tenacity allows me to consistently run an on-time facility, while streamlining office operations. I empower others to work together efficiently and effectively. My ability to deliver outstanding results has led to increased levels of responsibility and recognition. My well-developed interpersonal communications skills has helped me work effectively with a variety of professional and a diverse cultural community while keeping an outstanding client relationship.
Accomplishments
Hotel Zoe Fisherman's Wharf Quarterly Achievement Award
Skills
Staff Development and Training
Time Management
Handling Complaints
Complex Problem Solving
Project Management
Phone and Email Etiquette
Opera
HotSOS
ADP Unifocus
Revinate
EPIC
Audit
Work History
Assistant Front Office Manager, 01/2022 to Current Us Oncology, Inc. – Corvallis, OR,
Encouraged and mentored employees to boost performance and remove process inefficiencies.
Supervised payroll corrections for accuracy and duplications.
Created training modules in partnership with HR for new hires.
Provided clerical support, addressing routine and special requirements and request.
Interacted with customers by phone, email or in-person to provide information.
Produced high-quality communications for internal and external use.
Reconcile any guest billing issues.
Revised shift Checklist and Daily Reports.
Trained new-hires on Marriott and SmashHotels procedures and standards to better service customers.
Drafted employee work schedules to fill coverage gaps.
Recommended strong business plans, operational decisions and financial processes to support business sustainability.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Delivered feedback to decision-makers regarding employee performance and training needs.
Recruited and hired top performers to add talent and value to department.
Maximized performance by monitoring daily activities and mentoring team members.
Kept detailed records of daily progress to identify and correct areas needing improvement.
Accomplished multiple tasks within established timeframes.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Cross-trained existing employees to maximize team agility and performance.
Protected staff and customers and minimized legal issues by quickly resolving safety issues.
Maintained professional, organized and safe environment for employees and patrons.
Assisted Housekeeping when short staffed to ensure room availability.
Collaborated with Housekeeping, Engineering, Valet, IT and F&B to streamline guest experience.
Respond to all online and internal reviews within 24 hours.
Balancing the house.
Responding to all guest follow ups from MOD.
Updated inventory.
Front Office Supervisor, 10/2019 to 12/2021 The Luxottica Group – Pasadena, CA,
Established and updated work schedules to account for changing staff and unexpected workloads.
Created documents such as SOP's and updated company policies to guide front office personnel.
Coached employees through day-to-day work and complex problems.
Assisted Assistant General Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Demonstrating genuine hospitality when greeting or communicating with guest to establish great rapport.
Collaborated with Housekeeping, Valet, Engineering departments to achieve guest satisfaction.
Improved customer satisfaction scores through rapid response with effective solutions.
Supervised six agents and provided constructive feedback, resulting in higher morale and increased employee retention.
Resolved issues through active listening and open-ended questioning, escalating major problems to AGM.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Monitored front areas so that questions could be promptly addressed.
Maintained established levels of inventory based on sales forecasts and demand to fulfill orders on time.
Completed weekly and yearly Revinate reports for management and staff.
Supervised payroll corrections such as upsells, break penalty's.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Interacted with customers by phone, email or in-person to provide information.
Sales, 04/2014 to 11/2019 Pacific Office Automation – West Valley City, UT,
Provided positive first impressions to welcome existing, new and potential customers.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Proficient in understanding clients needs and able to confidently advise in proper packages.
Communicate clearly each clients contract and unexpected nuance that may occur.
Guiding guest through our facility, menu and pricing.
Proactively preparing for large events, reservations or walk-ins by staying organized and fully stocking all areas of our facility.
Demonstrating genuine hospitality when greeting or communicating with guest to establish great rapport.
Understanding timing for food, drinks and service for an overall seamless experience.
Knowledgeable in our food and drink menus to be able to assist with allergies, diets, restrictions and taste.
California Food Handlers Card and Food Safety
Administrative Assistant, 09/2007 to 04/2014 Company Name – City, State,
Coached new employees on administrative procedures, company policies and performance standards.
Maintained inventory levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Carried out front office duties utilizing data entry skills in framework of medical database.
Registered and verified patient records before triage with most up-to-date information.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Organized patient files and streamlined operations to improve efficiency.
SuperUser Training Manager for EPIC software
Audit all medical orders, referrals for Breast Health Center and Radiology to remain complaint and legal.
Meeting OSHA and HIPPA standard.
Liaison between Administrative staff, Technologist, Nurse, Radiologist and patient to reduce stress levels and accurately communicating information.
Cohesively works with all staff to complete critical time sensitive projects.
Verify coding for Physician, Hospital, Insurance, and patient.
Scheduling proper appointment.
Strong Verbal communication for high speed recorded calls surpassing expected volume.
Managing all check-ins for each department to insure each team performs effectively.
Providing resources for staff to have the capability to perform independently.
Education
Associate of Science: General Studies, Expected in City College of San Francisco - San Francisco, CA GPA:
Certification UI Web Development : UI Engineer Web Development , Expected in 01/2019 Golden State - San Francisco, CA, GPA:
California Certified And Licensed Phlebotomist: Phlebotomy, Expected in 06/2010 Boston Reed College - Napa, California , GPA:
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