LiveCareer-Resume

front office supervisor resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible Front Office Supervisor bringing of years of experience in managing front office operations and personnel. Leadership trained with a keen eye for detail and innovative problem solving to improve team performance through mentoring and training. Highly organized with proficiency in software.

Bilingual , friendly attitude and initiative to resolve customer complaints and issues quickly. Known for remaining polished and calm in very busy environments and in all types of situations.

High-energetic worker brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.

Skills
  • Fluent in Spanish , portuguese , capev verdian kriolo, and knowlege in french.
  • Communication
  • People skills
  • Flexible
  • Friendly, positive attitude
  • Organizational skills
  • Leadership
  • Reliable and trustworthy
Education and Training
Massasoit Community College Brockton, MA Expected in 06/2022 Associate of Arts : Liberal Arts And General Studies - GPA :
Brockton High School Brockton, MA Expected in 06/2012 High School Diploma : - GPA :
Experience
Ols Hotels & Resorts - Front Office Supervisor
Van Nuys, CA, 02/2019 - Current
  • Strong customer service skills. Engaged with visitors, taking messages, responding to emails and completing supervisory tasks.
  • Kept close eye on front desk to promptly address and resolve issues.
  • Fielded complaints from clients and customers and rectified issues.
  • Created schedule for my team.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Hired and trained and mentored 20+ front desk agents and monitored compliance with company procedures.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Reconciled and handles daily cash statements.
  • Monitored office inventory to maintain supply levels.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Wts International, Inc. - Taskforce
Cambridge, MD, 06/2021 - 09/2021
  • travel for the company during pandemic to help both properties Hilton head resort resort spa & savannah river front hotel.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Pacific Medical Centers - Front Desk Agent
Hawthorne, CA, 01/2013 - 06/2020

Worked at three different properties, Residence Inn-Brockton, Residence Inn-Bridgewater, Seaport Boston. Was ask to transfer to other properties as the company and brand expanded.

  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
Mhc Equity Lifestyle Properties - Clinical Secretary
Glendale, AZ, 05/2017 - 12/2018
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Compiled physical and digital documents, charts and reports.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Retrieved physicians' paperwork, including lab test requests.
  • Provided patient information to facilitate timely admissions and discharges.
Brockton Neighborhood Health Center - Housekeeper Supervisor
City, STATE, 04/2012 - 05/2017
  • Maintained safe conditions within facility and other related areas.

  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :
Portuguese :
Native/ Bilingual
Negotiated :
French :
Limited
Negotiated :

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Resume Overview

School Attended

  • Massasoit Community College
  • Brockton High School

Job Titles Held:

  • Front Office Supervisor
  • Taskforce
  • Front Desk Agent
  • Clinical Secretary
  • Housekeeper Supervisor

Degrees

  • Associate of Arts
  • High School Diploma

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