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front office supervisor resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude and the ability to adapt to any situation.

Skills
  • Planning and organization
  • Scheduling and calendar management
  • Skilled in EMDs, Meditech, EPIC,Outlook, Word, Excel
  • Employee management
  • Exceptional customer support
  • Data entry
  • Leadership Skills
  • Fast learner
  • Bilingual and Biliterate in English and Spanish
  • Responsible
  • Ability to prioritize
  • Detailed Oriented
  • Puntual
  • Type 50wpm
Experience
09/2017 to Current Front Office Supervisor Pyramid Hotel Group | Frisco, TX,
  • Evaluate employee job performance and motivate staff to improve productivity.
  • Complete employee evaluations and create plans to reward or enhance performance.
  • Field complaints from clients and customers and rectified issues.
  • Define and document office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Guide employees through routine and complex administrative situations with decisive but motivational approach.
  • Optimize personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Monitor financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Create schedule of front office workers.
  • Translate management directives into actionable mandates for front-line staff.
  • Reconciled daily cash statements.
  • Utilize active listening skills to quickly resolve problems and escalated larger issues.
  • Keep a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
06/2012 to 06/2016 Administrative Assistant Berry, Appleman & Leiden | Chicago, IL,
  • Managed scheduling, monitoring resource allocation to provide optimal coverage and service.
  • Processed financial documents including contracts, expense reports and invoices.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Guided administrative and professional staff through computer and software problems.
  • Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Set up and maintained physical and electronic filing systems.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Performed complex administrative management of sensitive and confidential issues.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
10/2011 to 04/2012 Receptionist Graybar Electric Company, Inc. | Tacoma, WA,
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Provided information to callers and drafted office emails.
Education and Training
Expected in 06/2010 to to High School Diploma | Alisal High School, Salinas, CA GPA:
Expected in to to | Health Occupations Regional Occupation Program , Salinas , GPA:
Expected in to to | Business Office ADMINISTRATION CET , SALINAS , GPA:

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Resume Overview

School Attended

  • Alisal High School
  • Regional Occupation Program
  • CET

Job Titles Held:

  • Front Office Supervisor
  • Administrative Assistant
  • Receptionist

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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