Dynamic Front Office Supervisor highly succesful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail.
Front Office Supervisor, 2014
to Current Marriott Hotel – New York City,
Oversee the front office operations in the absence of Front Office Manager.
Resolve guest complaints and concerns effectively.
Coach and support associates ensuring they are in compliance with the hotel brand standards.
Updated team members about changes in hotel products, services, pricing and policies.
Assist the manager with the checklist such as reviewing credit limit, room rate market variance, balancing house count, room blocking and other duties as needed.
Front Office Coordinator, 2013 Hampton Inn Times Square North – New York City,
Greeted and welcomed all hotel guests with a smile.
Collaborated with maintenance and housekeeping to ensure service related problems are resolved efficiently.
Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Update the HotSOS and follow up all the requests were accomplished.
Take ownership of the issues reported by guests.
Front Office Coordinator, 2011
to 2012 Courtyard Marriott Times Square South – New York City,
NY Handle check in and check out in a friendly, efficient manner. Answer guest inquiries about hotel services and facilities and hours of operation. Performs courtesy calls to guests, responds and acts on guest complaints. Have a "whatever it takes" attitude to satisfy guest's stay and make it memorable.
Front Office/Overnight , 2009
to 2010 Millenium Biltmore Hotel – Los Angeles,
Welcome and acknowledge guests at all times.
Verified that personal and payment information on guest accounts was accurate and complete.
Reviewed account information and charges with guests during check-out.
Update front desk reports, post parking and restaurant charges.
Complete bucket checklist, room rate verification reports and housekeeping reports.
Front Office Manager, 2007
to 2008 Dream Hotel – New York City,
NY Oversee all areas of the front office operations to include front desk agents, bell and door staff and pbx employees. Maintain high level of professionalism and integrity in managing challenging situations. Takes a lead role in maintaining high standard of service. Ensure proper staffing at all times.
Front Office Agent, 2003
to 2006 Millenium Hilton Hotel – New York City,
High volume of check ins and check outs.
Promoted the hotel brand's loyalty scheme through enrolling guest in the program and giving them the information on the benefits of being a member.
Maintain the hotel standards consistently.
Bachelor of Science: Hotel and Restaurant Management,
1988 University of Santo Tomas - Manila,