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Front Office Supervisor Resume Example

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FRONT OFFICE SUPERVISOR
Professional Summary
 Dynamic Front Office Supervisor highly succesful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail.
Work History
Front Office Supervisor, 2014 to Current
Marriott Hotel – New York City, NY
  • Oversee the front office operations in the absence of Front Office Manager.
  • Resolve guest complaints and concerns effectively.
  • Coach and support associates ensuring they are in compliance with the hotel brand standards.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Assist the manager with the checklist such as reviewing credit limit, room rate market variance, balancing house count, room blocking and other duties as needed.
Front Office Coordinator, 2013
Hampton Inn Times Square North – New York City, NY
  • Greeted and welcomed all hotel guests with a smile.
  • Collaborated with maintenance and housekeeping to ensure service related problems are resolved efficiently.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Update the HotSOS and follow up all the requests were accomplished.
  • Take ownership of the issues reported by guests.
Front Office Coordinator, 2011 to 2012
Courtyard Marriott Times Square South – New York City, NY
Handle check in and check out in a friendly, efficient manner.
Answer guest inquiries about hotel services and facilities and hours of operation.
Performs courtesy calls to guests, responds and acts on guest complaints.
Have a "whatever it takes" attitude to satisfy guest's stay and make it memorable.
Front Office/Overnight , 2009 to 2010
Millenium Biltmore Hotel – Los Angeles, CA
    Welcome and acknowledge guests at all times.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Reviewed account information and charges with guests during check-out.
  • Update front desk reports, post parking and restaurant charges.
  • Complete bucket checklist, room rate verification reports and housekeeping reports.
Front Office Manager, 2007 to 2008
Dream Hotel – New York City, NY
Oversee all areas of the front office operations to include front desk agents, bell and door staff and pbx employees.
Maintain high level of professionalism and integrity in managing challenging situations.
Takes a lead role in maintaining high standard of service.
Ensure proper staffing at all times.
Front Office Agent, 2003 to 2006
Millenium Hilton Hotel – New York City, NY
    High volume of check ins and check outs.
  • Promoted the hotel brand's loyalty scheme through enrolling guest in the program and giving them the information on the benefits of being a member.
  • Maintain the hotel standards consistently.

 
Education
Bachelor of Science: Hotel and Restaurant Management, 1988
University of Santo Tomas - Manila, Philippines
  • Hotel and Restaurant Administration coursework
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Resume Overview

Companies Worked For:

  • Marriott Hotel
  • Hampton Inn Times Square North
  • Courtyard Marriott Times Square South
  • Millenium Biltmore Hotel
  • Dream Hotel
  • Millenium Hilton Hotel

School Attended

  • University of Santo Tomas

Job Titles Held:

  • Front Office Supervisor
  • Front Office Coordinator
  • Front Office/Overnight
  • Front Office Manager
  • Front Office Agent

Degrees

  • Bachelor of Science : Hotel and Restaurant Management , 1988

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