Front Office Coordinator, 2011
to 2012
Courtyard Marriott Times Square South – New York City,
NY
Handle check in and check out in a friendly, efficient manner.
Answer guest inquiries about hotel services and facilities and hours of operation.
Performs courtesy calls to guests, responds and acts on guest complaints.
Have a "whatever it takes" attitude to satisfy guest's stay and make it memorable.
Front Office Manager, 2007
to 2008
Dream Hotel – New York City,
NY
Oversee all areas of the front office operations to include front desk agents, bell and door staff and pbx employees.
Maintain high level of professionalism and integrity in managing challenging situations.
Takes a lead role in maintaining high standard of service.
Ensure proper staffing at all times.