front office staff member resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated to bring a friendly and positive attitude while providing fast and welcoming service to customers.

  • Leadership skills
  • Over 1 year as barista
  • Customer service
  • Multitasking
  • Computer skills
  • Cash handling
  • Sales
  • Up-selling
  • Safe food handling practices
  • First Aid/CPR 2016-2018
  • Certified Personal Trainer (CPT) through ACE 2015-2018
Education and Training
Expected in 05/2010 High School Diploma | Northwest High School, Clarksville, TN GPA:
01/2019 to 12/2020 Front Office Staff Member Eagle Fluid Power. | Lee's Summit, MO,
  • Set up members with accounts and access to the gym
  • Received payments
  • Greeted members
  • Maintained a clean work environment
  • Duties included vacumming, dusting, picking up items off the floor
  • Handled incoming calls
  • Instruct Zumba class once a week
  • Provide consults for members
  • Provided excellent customer service
  • Built positive and productive customer connections to drive consistent sales.
08/2018 to 12/2018 Front Desk Receptionist University Of Colorado | Aurora, CO,
  • Checked in members into system
  • Maintained an organized and clean studio
  • Took payments
  • Signed up members
  • Provided excellent customer service
05/2018 to 08/2018 Personal Trainer University Of Colorado | Denver, CO,
  • Trained clients effectively and built dynamic customer relationships
  • Supplied clients with list of exercises and activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Created individual workout routines based on member fitness level.
  • Led, instructed and motivated individuals during exercise activities, including cardiovascular exercise, strength training and stretching.
11/2016 to 12/2017 Personal Trainer Department For Persons With Disabilities | Oak Ridge, NJ,
  • Successfully completed training initiatives, increasing customer loyalty.
  • Led Zumba class every other week
  • Created custom workout routines based on fitness levels
  • Modified exercises
  • Complete assessments and consults
  • Sub Silver Sneakers classes
12/2015 to 11/2016 Youth Worker Wegmans Food Markets, Inc. | Harrison, NY,
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Used calm, positive and encouraging approach with all youth.
  • Mentored kids 7 years old up to 17 years old.
  • Taught kid Zumba class
  • Organized teamwork exercises for the youth
  • Ensured the safety of kids
09/2015 to 11/2015 Barista Wegmans Food Markets, Inc. | Henrico, VA,
  • Educated customers on beverage menu items
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas
  • Received and accurately processed customer payments.
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared and served hot or cold beverages such as coffee, espresso drinks and teas.
07/2014 to 08/2015 Barista Cache Creek Casino Resort | Brooks, CA,
  • Maintained highest standards of conduct and service.
  • Greeted guests
  • Trained new hires
  • Multitasked in-house customers and drive thru
  • Memorized official and off-menu preparations to serve all customer beverage desires.
12/2013 to 07/2014 Tanning Consultant Maricopa County, Arizona | Anthem, AZ,
  • Greeted clients, showed to tanning facilities and educated on usage.
  • Welcomed guests
  • Vacuumed, dusted and polished furniture in the common areas.
  • Replenished each guest room with necessary supplies, including paper towels, hand towels, and eyewear
  • Ensuring cleanliness and sanitation
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
07/2013 to 10/2013 Waitress Cache Creek Casino Resort | Brooks, CA,
  • Greeted customers, answered questions and recommended specials
  • Checked on guests to verify satisfaction
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies.
01/2013 to 07/2013 Call Center Representative Cache Creek Casino Resort | Brooks, CA,
  • Met call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine location and accurately input information into electronic systems.
  • Dispatched roadside service
  • Handled 80 calls a day
  • Kept up to date with insurance coverages
  • Maintained a positive attitude during high stress calls
12/2011 to 12/2012 Waitress State Of Kentucky | Greenville, KY,
  • Provided excellent customer service
  • Safely handled food and beverages
  • Cleaned tables
  • Multitasked including serving tables, running food, cleaning area, and input orders
07/2011 to 11/2011 Waitress SAKURA Japanese Restaurant | City, STATE,
  • Greeted customers
  • Memorized menu
  • Kept a clean work environment
  • Multitasked with large groups of customers
01/2011 to 07/2011 Tanning Consultant Sunburst Tanning | City, STATE,
  • Maintained a sanitized work environment
  • Answered calls
  • Signed up customers with gym and tanning memberships
  • Took payments
  • Greeted members and educated clients
04/2010 to 07/2010 Food Service Worker Krispy Krunchy Chicken | City, STATE,
  • Received food orders from individuals .
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Washed, peeled, cut and measured recipe ingredients.
  • Followed recipes and customer requests

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Resume Overview

School Attended

  • Northwest High School

Job Titles Held:

  • Front Office Staff Member
  • Front Desk Receptionist
  • Personal Trainer
  • Personal Trainer
  • Youth Worker
  • Barista
  • Barista
  • Tanning Consultant
  • Waitress
  • Call Center Representative
  • Waitress
  • Waitress
  • Tanning Consultant
  • Food Service Worker


  • High School Diploma

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