front office staff resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly adaptable, performance-driven professional with exemplary communication and lauded interpersonal skill. Offering over 4 years of executive administration and leadership experience in museum and customer service industry to pursue new professional challenges with room for advancement. Proficient in using diverse software to produce professional research, reports, and correspondence. Dedicated to efficiency and known for dynamic problem-solving abilities, sound judgement, and eagerness to learn with team-oriented mentality.
Skills
Operation and Office Management
Verbal and Written Communication
Calendar Management, Scheduling, and Coordination
Customer Service and Retention
Correspondence Drafting and Proofreading
Research and Data Entry
Experience Design
Problem Resolution
Team Leadership
Recruitment, Hiring, and Training
Administration and Reporting
Event Management
Microsoft Office and Google Applications
Education
Bachelor of Arts: International Studies, Spanish, Expected in to University of Mississippi - Oxford, MS, GPA:
Graduated Summa Cum Laude
May 2019
GPA: 3.94
Thesis: A Case Study of Civil War Legacy on College Campuses in Basque Country and the U.S
Studied Abroad at University of Deusto in Bilbao, Spain
Chancellor's Honor Roll: 2015-2019
Member of Phi Beta Kappa Honor Society
Member of Phi Kappa Phi Honor Society
Rebels Against Sexual Assault Social Media Representative 2016-2017
University of Mississippi Department of Modern Languages Spanish Award Recipient 2016
Experience
Front Office Staff, 10/2022 to Current Pediatric Dental Care – City, STATE,
Manage front office customer service, appointment management, billing and administrative tasks to streamline workflow
Collaborate with multi-disciplinary staff to improve overall patient care and response times
Insert customer and account data by inputting text based and numerical information from source documents
Compile, sort, and verify accuracy of information to prepare source data for computer entry
Research and obtain further information for incomplete documents
Upkeep master calendar of doctor schedules and coordinate joint dental plans across practitioners to optimize patient appointments for routine procedures and surgeries
Effectively screen, register, and book new patients in office system
Verify insurance eligibility, update patient data, collect payments, issue receipts, organize files, and scan documents to maintain business records
Route, receive, and respond to heavy volumes of phone, text, email, and in-person inquiries from clients, patients, and partnered vendors
Employ office specific protocol to assist patients, resolve issues, and ensure pleasant office experience while maintaining confidentiality of medical information and remaining sensitive to parent concerns
Check office supply levels, anticipate needs and place orders for appropriate stock levels
Visitor Services Manager, 08/2021 to 09/2022 Children's Museum Of Memphis – City, STATE,
Resolved telephone, email and in-person customer inquiries and complaints requiring management-level escalation with prompt, courteous, and knowledgeable service and followed-up to verify restored satisfaction.
Leveraged extensive knowledge of company products to increase membership sales and visitor retention through one-on-one sales consultations with clients
Directed front desk and floor operations with focus on museum reputation, staff productivity and operational efficiency.
Maintained client accounts by obtaining, recording and updating personal information.
Exported and edited exhibit attendance data in Microsoft Excel bi-weekly
Proofread translations to identify and correct punctuation, grammatical and translation errors for museum signage.
Translated museum services and guest inquiries for Spanish speaking visitors to promote museum mission for inclusivity and increased accessibility.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated interpersonal conflicts and facilitated effective resolutions to disputes.
Facilitated training sessions to improve employee effectiveness and address areas of weakness.
Handled payment processing for daily admissions, event bookings, membership sales, and event invoices.
Designed visual instructional aids to improve efficiency of staff training and daily operations.
Developed rapport with clients and assisted guests at check-in, providing information on various services, events, and activities in the museum
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Acted as liaison between part-time staff and upper management.
Communicated upcoming special events, museum programming, and workflow changes to staff in daily meetings and periodic memos.
Collaborated with other departments to avoid schedule conflicts and maximize efficacy of pre-planning.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Optimized employee schedules for shift coverage.
NMNH I2F Research Fellow, 12/2019 to 03/2020 Smithsonian National Museum Of Natural History – City, STATE,
Developed, prototyped, and tested a "phone of the future" card game for upcoming exhibit teaching teens and young adults about design tradeoffs in cellphone production as it relates to global supply chains, raw materials, and both the environmental and human costs of mineral extraction and manufacturing
Drafted a successful fellowship proposal outlining the mission, required research, and timeline for the project
Collaborated with experience design team to set goals and learning objectives for the exhibit's interactives
Benchmarked project reference points, compiled source materials, and streamlined research findings into user-friendly files for senior staff review with Microsoft Office
Designed diagram used in teacher workshops that mapped out sources of cellphone minerals, elements, and their corresponding phone components
Authored post published on the Smithsonian Voices blog about the environmental impacts of cellphone materials
Presented weekly updates at team meetings
Family Programs I2F Intern, 08/2019 to 11/2019 Smithsonian National Museum Of Natural History – City, STATE,
Assisted in the administration, coordination, development and implementation of programs for intergenerational groups at the National Museum of Natural History
Supported in event planning, preparation of marketing materials, and program and promotional design processes
Facilitated stations at 6 family program events servicing over 1,600 museum visitors
Coordinated with partner organizations to promote bilingual programming and community building
Observed and documented expert and guest artist demonstrations to create reference guides
Recorded and prepared data and feedback from family events and workshops
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