front office coordinator resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Accomplished leader with history of success coordinating and monitoring operations across various departments, including Financial,Clinical,Administrative and Marketing. Highly committed to ensuring quality of services and products. Detail-oriented Operations manager, employs expert consideration to the individual aspects of each operation. Retains information and methodically executes ideas and solutions to problems. Seasoned communications and support professional with over 20 years of experience representing organizations. Expertise in liaising with a wide range of parties, including all levels of management, operational experts, and clients. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. Expertise in business development and streamlining processes and systems. Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities. Pursuing a new professional opportunity with room for advancement. Talented General Manager with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in an organization. Dependable employee bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic. Offering excellent judgment, strong listening skills and a deep understanding of business operations. Productive and focused Administrative leader offering 20 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency. Proficient in operational enhancements, quality improvements and team leadership.

  • Sales background
  • Project planning and development
  • Finance background
  • Results-oriented
  • Business operations
  • Performance evaluations
  • Detail-oriented
  • Unsurpassed work ethic
  • Cost reduction strategies
  • Fluent in Spanish
  • Organized
  • Event planning
  • Budgeting and financial estimates
  • Contract negotiation
  • Customer relations
  • Work flow planning
  • Strong verbal communication
  • Dental Code Billing
  • Inspection reviews (OSHA)
  • Budgeting and finance
  • Skilled in CPS,QSI and Dentrix
  • Beta testing
  • Team leadership
  • Document scanning
  • Staff development
  • Materials preparation
  • Self-motivated
  • Data entry
  • Front office management
  • Call routing
  • Appointment confirmation
  • PPO expert
  • Filing understanding
  • Recordkeeping
  • Administrative support
  • Accounts payable and receivable
  • Problem resolution
  • Team management
  • Customer service
03/2019 to Current Front Office Coordinator 21St Century Oncology | Sarasota, FL,
  • Reviewed patient records to check accuracy of information and implement updates.
  • Set up appointment times and handled canceled appointments.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Sent treatment claims and preauths to insurance carriers the same day that patients received care using Dentrix and Schick program.
  • Inputted all patient and insurance information into company's computer system using Dentrix.
  • Called insurance companies to find out all pertinent information regarding policies and payment benefits.
  • Effectively communicated answers regarding billing, treatment and scheduling over the phone and in-person.
  • Oversaw preparation of financial statements, reports and forecast projections.
09/2018 to 01/2019 Office Manager Inside Real Estate | Salt Lake City, UT,
  • Developed promotional programs to attract new patients.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
  • Managed operations for 11-14 dental personnel practice, facilitating excellent patient support services, direction and guidance.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and setting up financial contracts.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Handled past due accounts, including collections and status reports.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Compiled financial data for and drafted billing reports.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Executed dental billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices.
  • Expedited payments by verifying insurance benefits accuracy and eligibility.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Facilitated payment of invoices due by sending bill reminders and contacting patients.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
07/2005 to 05/2016 Operations Manager Emd Millipore | Tempe, AZ,
  • Completed performance reviews each quarter, offering praise and recommendations for improvement.
  • Supervised a team of 11-13 employees and associate doctors.
  • Maintained up-to-date on business operations as well as positive and negative impacts.
  • Established operational reports and monthly goals.
  • Effectively responded to incident reports and other events as necessary.
  • Established monthly projection goals PNL's.
  • Reduced overtime by rotating front and back office employees.
  • Compiled and drafted monthly financial reports.
  • Organized all marketing events and B2B matters.
  • Setup and led office meeting every two weeks with our sister offices.
  • Trained all front office and clinical staff along with specialty managers and doctors.
  • Cultivated productive relationships with community members and potential clients
  • Supervised a team of 11-15 employees including owner doctor and associates.
  • Directed the work of all front office and clinical staff.
  • Worked collaboratively with sister offices across our region.
  • Helped earn the company a 4 star customer satisfaction ratings on YELP by implementing great, ethical customer service.
  • Established and maintained successful vendor partnerships.
  • Managed a $180,000.00 plus office with 11employees.
  • Reduced overtime by rotating staff and cross training employees.
  • Reduced employee turnover by assigning skilled employees in proper department and according to location.
  • Generated comprehensive reports regarding incidents, events, and important business matters.
  • Established operational objectives and work plans and delegated assignments to proper employees.
  • Reduced average contract expenses negotiating with vendors or replacing according to office budget.
01/2000 to 07/2005 Manager Hyatt Hotels Corp. | Irvine, CA,
  • Immediately addressed issues with customers so that they could be successfully resolved.
  • Met with each associate to establish realistic sales goals for the month.
  • Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
  • Supervised a weekly schedule of projects and anticipated the timeliness for specific milestones and completion.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Placed special merchandise orders for customers.
  • Welcomed clients into the store and helped them with insurance and financial contracts
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Helped drive sales goals and achieve monthly quotas.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Trained all new employees and clinical staff.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Worked with upper management team to implement the proper division of responsibilities and training.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Entered data promptly and efficiently to ensure correct billing.
  • Politely assisted customers in person and via telephone.
  • Worked night and weekend shifts during holiday season, securing billing and collections budgets.
  • Processed cash and credit payments rapidly and accurately.
  • Learned, referenced and applied product knowledge information.
  • Completed all point of sale opening and closing procedures, including counting of cash deposits.
  • Communicated clear expectations and goals to each team member.
  • Accurately logged all daily shipping and receiving orders.
  • Described product to patients and accurately explained details and care of dental options.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education and Training
Expected in 1996 High School Diploma | Adolfo Camarillo High School, Camarillo, CA GPA:
Activities and Honors

Annual CDA convention and Trainings.

Attended Monthly Operations Manager meetings

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Resume Overview

School Attended

  • Adolfo Camarillo High School

Job Titles Held:

  • Front Office Coordinator
  • Office Manager
  • Operations Manager
  • Manager


  • High School Diploma

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