front office coordinator resume example with 7 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic young professional seeks to apply years of various consumer-centric work experience and a passion for project coordinating to a role in a compelling and challenging work environment.

  • Project Planning and Development
  • Data Collection and Entry
  • Cross-Departmental Support
  • Office Administration
  • Scheduling and Calendar Management
  • Transcription and Dictation
  • Staff Education and Training
  • CRM
  • Microsoft Office applications
  • Adobe Creative applications
  • EZee Frontdesk
  • Zendesk, Slack
  • OrchestrateHR
  • Lightbeam
  • Relias
  • Zoho
  • Tallie
  • Smartsheets
  • SharePoint
  • Salesforce
  • Agency Management Systems (AMS)
  • Zoho
  • Tallie
  • Smartsheets
  • SharePoint
  • Salesforce
  • Agency Management Systems (AMS)
Work History
11/2020 to Current Customer Support Specialist Higher Logic | Arlington, TX,

As a Support Specialist, I assisted with support needs ranging from technical to agency management to customer relations. Within 2 months, I personally resolved 528 support cases while taking on customer escalations and new product trainings.

  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Agency Management Software.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
03/2019 to 11/2019 Project Assistant - Shared Services Basis Independent Schools | Brooklyn, NY,

As a member of Caravan Health's Shared Services Team, I assisted with a wide-array of projects and administrative tasks across all departments. Due to the nature of Shared Services, I would often be involved in five or six projects at once while maintaining my administrative tasks for numerous senior leaders.

  • Managed multiple C-Suite inboxes, calendars and travel schedules.
  • Assisted in launching over 15 new Accountable Care Organizations.
  • Created detailed roadmaps of action items and project goals and provided reporting and analysis to inform planning.
  • Prepared agendas, notices, minutes and resolutions for internal and external meetings.
  • Provided job analysis and assisted in creating on-boarding decks for new hires.
  • Built strong relationships with stakeholders and assisted in devising strategies, initiatives and events promoting services.
01/2018 to 12/2018 Front Office Coordinator Uncle Julio's | Allen, TX,

A central part of the Front Office Team, a high profile department, facilitating and ensuring an exceptional experience for guests through the execution of various, multi-faceted tasks.

  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Handled daily flow of paperwork and cooperated with the accounting departments on invoicing and billing.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Operated numerous POS systems to complete a wide-array of tasks such as; creating reservations, amending existing reservations, creating invoices, and arranging third-party payment routing.
01/2016 to 02/2018 Manager Hei Hotels & Resorts | La Jolla, CA,
  • Utilizes and manages the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Communicates with the District Manager and District Visual Manager in order to most effectively hold a firm knowledge of overall brand direction and focus.
01/2014 to 12/2015 Reservations Agent Four Seasons Hotel Chicago | City, STATE,

Responded to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Created reservation tracking tools to support the internal Sales Team.

  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Logged reports, expenses, receipts and sales documents into digital database.
01/2013 to 01/2014 Nike Training Club Community Ambassador Nike | City, STATE,

Selected for a competitive internship with the marketing team for the NIKE Training Club, a unique fitness and retail operation offering a multi-faceted consumer experience that transcends consumer products, fashion, entertainment and sports. As a member of the “street team” gained insights into unique marketing approaches and creative methods for marketing, social media and communications to elevate consumer awareness, improve market visibility and promote connections with women across generational, gender, cultural, economic and social categories.

  • Assessed and communicated relevant consumer and market trends to NIKE management, and articulated opportunities for future programs to differentiate the brand in a highly competitive market.
  • Maintained Facebook pages, Twitter presence, Instagram postings and connections to other NIKE mobile/digital media to promote events/programs.

Expected in 2010 to to High School Diploma | Batavia High School, Batavia, IL GPA:
Expected in 2014 to to Bachelor of Arts | Communications & Media DePaul University, Chicago, IL, GPA:

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Resume Overview

School Attended

  • Batavia High School
  • DePaul University

Job Titles Held:

  • Customer Support Specialist
  • Project Assistant - Shared Services
  • Front Office Coordinator
  • Manager
  • Reservations Agent
  • Nike Training Club Community Ambassador


  • High School Diploma
  • Bachelor of Arts

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