Enthusiastic young professional seeks to apply years of various consumer-centric work experience and a passion for project coordinating to a role in a compelling and challenging work environment.
As a Support Specialist, I assisted with support needs ranging from technical to agency management to customer relations. Within 2 months, I personally resolved 528 support cases while taking on customer escalations and new product trainings.
As a member of Caravan Health's Shared Services Team, I assisted with a wide-array of projects and administrative tasks across all departments. Due to the nature of Shared Services, I would often be involved in five or six projects at once while maintaining my administrative tasks for numerous senior leaders.
A central part of the Front Office Team, a high profile department, facilitating and ensuring an exceptional experience for guests through the execution of various, multi-faceted tasks.
Responded to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Created reservation tracking tools to support the internal Sales Team.
Selected for a competitive internship with the marketing team for the NIKE Training Club, a unique fitness and retail operation offering a multi-faceted consumer experience that transcends consumer products, fashion, entertainment and sports. As a member of the “street team” gained insights into unique marketing approaches and creative methods for marketing, social media and communications to elevate consumer awareness, improve market visibility and promote connections with women across generational, gender, cultural, economic and social categories.
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